The exact same thing happened to me. I ordered two and they were both canceled and the money refunded. I am also from Europe so I guess the reason is that they are in short supply. I have contacted their customer support, but I don't have high expectations.
I have one of the 3GB plans in the UK from a previous promotion and it's been nothing but stellar so far - recommended.
Edit: http://serverbear.com/benchmark/2013/05/22/VQGjJVI80lwIWliz
My method evolved from a combination of the countless hours of gaming (where I had my left hand glued to the WASD keys) and the occassional school report I wanted to push out of the way as soon as possible. My hands are spread further apart than with the home row setup at a slight angle and...
I've submitted two requests through that form (during the first week) while logged in and received no response. I'll try again. I have no doubt you're trying to provide a good service and the fact that you register here to chime in is a good sign. Nonetheless, I have no use for the VPN at the...
Despite saying I'd contact the company for a refund, I am still the less than proud owner of this service and their customer support seems to be non-existant.
I've decided that I've got better things to worry about, so I'll give the VPN away for free to the first person who replies here (and...