• Announcements

    • MannDude

      Current state of vpsBoard   02/04/2017

      Dear vpsBoard members and guests:

      Over the last year or two vpsBoard activity and traffic has dwindled. I have had a change of career and interests, and as such am no longer an active member of the web hosting industry.

      Due to time constraints and new interests I no longer wish to continue to maintain vpsBoard. The web site will remain only as an archive to preserve and showcase some of the great material, guides, and industry news that has been generated by members, some of which I remain in contact to this very day and now regard as personal friends.

      I want to thank all of our members who helped make vpsBoard the fastest growing industry forum. In it's prime it was an active and ripe source of activity, news, guides and just general off-topic banter and fun.

      I wish all members and guests the very best, whether it be with your business or your personal projects.


Phill Fernandes

  • Content count

  • Joined

  • Last visited

Community Reputation

4 Neutral

About Phill Fernandes

  • Rank
    New Member
  • Birthday August 15

Contact Methods

  • Website URL

Profile Information

  • Gender
  • Location
    Boston, MA

Recent Profile Visitors

583 profile views
  1. How To Force SSL Always Using HTACCESS

    Your code achieves the same end by explicitly defining the URL to be redirected to where as the code I provided is implicit in the way it sets the hostname. The code I provided is intentionally written as such so it's Plug-n-Play.
  2. Looking for some Tier 1, Tier 2, or TL work. Flexibility preferred. I can do chats, tickets, and phone. If you would like a glimpse to in how I work please take a look at this thread. I can also do onsite in the metro Boston area. LinkedIn: https://www.linkedin.com/profile/view?id=AAMAAAOSGh8BBjLc0rH084AXojzW7cH39P2_bPg&trk=hp-identity-name
  3. Which kind of support is most helpful?

    To learn more about the 3 As and to see an example please see this thread. I will be following up with an example of improper use of the 3 As. You guys are also welcome to share chat logs if you wish and and we can dissect them together.
  4. Which processor is good for big games?

    If we are talking big games like Battlefield or similar I would do something like: 16 GB RAM Intel Core i7 6770K 1 or 2 nvidia Geforce 750 TI or 780 Actually this is along the lines of what I want to bump my current system to. Current Specs:
  5. Is Hostbill worth the $$$?

    From what Phillip has said it seems like Hostbill has a business model that is unsustainable. Essentially rendering it's own software to replace functionality with paid modules. Part of the issue I see is the skew of Hostbill that is aimed at competing with WHMCS is drastically overpriced. I don't even see a way to buy a monthly license. They should really look to adjust the pricing to better compete with WHMCS. Side Note: Kudos @KS_Phillip, the only other guy I have seen that spells Phillip with 2 Ls.
  6. How did you come up with your company name?

    The names for the brands that I have been involved in have never been of my creation. They were always thought up before I was brought on board. YavaHostUSS HostingHostMyBytesHostNucleusThose are the only three I can think of, although I have a feeling I was involved in at least two more. I wish I knew what the inspiration for the names was. All I remember is USS Hosting being centered around a naval theme.
  7. What are you listening to right now?

    Approaching Nirvana - https://www.youtube.com/user/ApproachingNirvana They wrote the theme music for Linus Tech Tips. Sugar Rush - Approaching Nirvana
  8. Every now and then I come across a support representative that solves the problem but still leaves with that absent feeling. Almost like they didn't care about what just happened. I know from experience that at the end of the day it can become more challenging to efficiency convey the fact that you care about the customer and their problem(s). Regardless of the time of day it is imperative that you are able to do this effectively because in that moment in time you are the voice/face of the company you work for. If you mess up a relationship with a customer then the next person that interacts with that customer will have to work twice as hard to not only fix the original problem the customer contacted you about but repair the broken and potentially lost relationship as well. Let's take a look at a chat log and see how the 3 As can properly be used to help the customer feel like they are actually cared about. In the above excerpt Kim (the representative) Acknowledged that John (the customer) was having an issue with his invoicing and demonstrated that she understood how annoying it could be if it was left unchecked. She also set a reasonable amount of time to work to get this issue solved. She also Aligns herself with the customer by stating that she would feel the same way if she were in the customers shoes. We also need to assure the customer that we are going to be able to solve their issue. In the above chat log we observed how to properly use the 3 As... Acknowledge, Align and Assure to demonstrate to a customer that care about them and their situation. We also observed proper positioning for when research is required. I hope this helps.
  9. If you want to force SSL everyone on your website just add these rules to a .htaccess file the htdocs (www) root of your webserver. Hint: This also works on subdomains, just put it in the root of the folder at which the subdomain is pointed to.
  10. Which kind of support is most helpful?

    I maybe completely off the mark here but recently when providing support I tend to fall back on the 3 As: A – Acknowledge that their concerns are valid.A – Align with the customer, agreeing that you would feel the same were you in their shoes.A – Assure the customer that you will be able to solve their problem to their satisfaction.This metodology can be used in chat and via phone. It doesn't transcend well over email because this is primarily designed for Just In Time support. I have noticed that customers typically respond better (not sure exactly what word to use) when I employ this workflow. I will have to dig around for an example (both good and bad) of this being used. @Amelia: Like some of our fellow community members have indicated your question really isn't quite clear. I am not even sure if there is a question at all.
  11. What do you use for your business phone system?

    I have seen RingCentral mentioned in the thread at least once or twice. Has anyone used any other cloud-based solutions? What's the pricing? What's your opinion of the service?
  12. What do you use for your business phone system?

    I used to like 3CX before they went and stripped some of it's functionality in the free version.