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    • MannDude

      Current state of vpsBoard   02/04/2017

      Dear vpsBoard members and guests:

      Over the last year or two vpsBoard activity and traffic has dwindled. I have had a change of career and interests, and as such am no longer an active member of the web hosting industry.

      Due to time constraints and new interests I no longer wish to continue to maintain vpsBoard. The web site will remain only as an archive to preserve and showcase some of the great material, guides, and industry news that has been generated by members, some of which I remain in contact to this very day and now regard as personal friends.

      I want to thank all of our members who helped make vpsBoard the fastest growing industry forum. In it's prime it was an active and ripe source of activity, news, guides and just general off-topic banter and fun.

      I wish all members and guests the very best, whether it be with your business or your personal projects.

      -MannDude

Hsin

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About Hsin

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  1. vpsBoard - Future Discussion

    best way to spur discussions is to start them ;)
  2. Any VPS Recommends (Managed)

    i'lll pass on them :) thank you though. Still looking for suggestions!
  3. I'm back again looking for a new host to migrate from my current host. I know the usual suspects and I am sure their performance has likely not changed (referring to Wiredtree, Knownhost, Big Scoots, etc etc) so I am of course looking for some other recommendations outside the usual suspects. Some hidden gems I may not be aware of. 1. Budget Wise: I can do more than 60 a month but i'd prefer doing no more than 60 2. Managed of course 3. Great Response Time 4. Cpanel Support (Which should be a given for most managed providers) 5. Location wise: US preferred but can also do UK 6. Minimum of 2 GB of Ram, Bandwidth is insignificant and at least 30 GB SSD disk/ Bonus: It's not necessarily a requirement but I do love hosts that seem to be a bit more active on social media. Only because with various companies (for example hostdime) you get to see a bit of the company's personality a bit and what not and I do like seeing how they interact with other customers as well.
  4. What's for Lunch?

    Debating between Subway, Chilis, or Buffalo Wild Wings....
  5. BuyVM(Review) awful experience

    tl;dr but I thought of https://www.youtube.com/watch?v=rO3_ITGxuQs Possibly the most astonishingly long wall of text slap fight re: $23 that I have ever seen, lol. (could not make it through the first page). @Hsin next time maybe try buying the cpanel license on your own? :) And that's what happens when we don't read ;) As it wasn't about the $23 or the cpanel license I complained about but the lack of communication and the way the situation was handled ;) Though it is quite funny that I posted this on several other sites and I was rightfully called out for losing my cool during the chat convo but when placed in environments where Buyvm doesn't have it's rabid fanboys and people actually do read, funny how things can be seen clearer than simply "Yeah mistakes were made on both sides but it's all the customers fault" which directly contradicts itself :P But I digress and there really is no point in defending myself(not that I care to) or my stance on this any longer really :P At least not here. And I thought WHT was the circlejerk :P JK Oh and I already pointed out several lies and changes in stories by buyvm as well as direct contradictory statement in the topic that were of course glossed over :P But that's fine as well. I do know, based on Francisco, should I need hosting in the future if I go back and apologize and suck em off metaphorically, they'll take me back in ha. Oh wait, Aldyric said they wouldn't. Gee, they really aren't on the same page are they. :P
  6. BuyVM(Review) awful experience

    WTF this is 2015 and someone is showing someone else how to use an insecure transfer protocol like FTP???? I would immediately demand a refund if a host told me to use FTP (instead of SFTP or SCP). I'm assuming the OP meant SFTP (or FTP/S) not FTP Not a customer, never have been, and when I post pony videos they're always from that other pony loving host If you thought Francisco's responses were rude, I'm assuming you never met Gordon. :P Those 10 things alone are relatively minor issues compared to actual major problems you'll encounter at many hosts (starting with hosts who don't monitor their systems, hosts who can take days to do a hardware replacement, kiddie hosts who rummage through their customers files, hosts who don't know their ass from a hole in the ground when it comes to security, etc). No I meant FTP 1. I wanted services that fell under what they agreed to manage...I could see if I asked for something that Buyvm strictly said they didn't support. I expect for them to know how to handle things adequately they agree to support without needing to pass it off and further delay, imo. 2. You call it a mix-up....I call it lying. I never asked Francisco to micromanage the billing guy...However, let's use a slightly different example. Let's say I am unhappy at a store....I am talking to the manager/store owner and making a complaint. Why doesn't the store owner know that stores return/refund policy and is quoting me something incorrectly and basically calling me a liar when I tell him what I was told? Then why does the store owner then say "Well I guess that's what it is..." as if he is unsure. You are the store owner....you should know the policy? Furthermore, you are the store owner...if I am dealing with you presently. Don't pass me off to the cashier, who while capable of handling the refund, isn't who I was dealing with. 3. The refund is not apart of this complaint. So what are you talking about? 4. Funny, I've been with several companies before Buyvm and presently after Buyvm, for roughly the same price.....Had no issues with them on the level of this. It seems you and others are missing the overall point. The main issue is not how long it took...it's the fact that so many things could have been handled better and prevented had the communication been better and then when the customer(me) voiced a complaint about issues the company either lied flat out and double-talked or acted clueless. Furthermore, the company then goes on to tell others more lies about things garnering sympathy more support. Not professional at all and I will be making sure this is known on most hosting sites I frequent. There's a lot of people that we invest a lot of time into that pay us very little. This is our work and if we're sitting on our thumbs spinning around during business hours, that's not helping anyone. We have no problem doing fully custom installs (i've done anycast setups w/ full keepalive and the works for people paying us < $10/month). There's a reason i've said "We're the host your host goes to for support" - It's cocky but true more than once. We enjoy helping, debugging, etc. But yes, most of the big managed VPS companies out there are your standard VPS + cPanel + support for cPanel only. Anything custom past that gets billed as admin time at $XXX/hour. Francisco I am curious about these 'big companies' because I have been with them and I am with someone now, larger than buyvm, and I have yet to be billed anyting for admin time. I think the only time that came up was with A Small Orange and litespeed...since they didn't actively support litespeed, they were going to charge me admin time for an installation. So Most is a blanket statement.....Many do charge admin fees but there are also many well-known(and far more professional hosts) that are capable of providing excellent service beyond simple VPS/Cpanel support..... What 'unwritten' rule for a refund? So let me get this straight because I got the refund I shouldn't have expressed my complaints and concerns here because they gave me a refund for what I deemed to be piss poor service? In regards to the billing issue. The way BuyVM is structured, each person has their own "Domain". While Fran is the "owner" he trusts and respects Aldryic's domain which is Billing. Do you know why? Because taxes, paperwork, everything needs to be taken care of properly. While the owner could obviously simply click the button, the resulting uneveness in their finances could potentially be a problem... which is why even if you're the owner, you leave it to the billing department. Yes BuyVM is a small team, but it's a small team of extremely talented people who are good at what they do. Each person has their "part" of the company that they run and manage. Asking the "owner" to taking care of billing issues is not what they do. You ask a major company's owner to refund you, they'll probably redirect you to their billing department. While I totally understand your perspective, you're not considering the fact that bureaucracy, while many people's enemies, are there for a reason. Hi! Sorry to just barge in here about this (and keep this thread alive), but since this is a public forum, I wanted to put my own opinion about this. Now you may call me a BuyVM shill or other names simply because I'm disagreeing with you, but hey whatever. Not my problem if I'm another satisfied customer of BuyVM. Now I'm going to be fairly blunt with you about many of these things. Not to offend you or anything but mostly because it's 5 AM right now and I was originally planning on going to bed... but then realized I totally missed this thread and had to read through it all (also was re-watching the earlier episodes of Mr. Robot because Episode 8 of the show totally blew my mind and so many references and scenes earlier in the TV series now make so much more sense... You should totally watch it, it's definitely something I'd recommend anyone who loves tech to watch). I think you have a problem. Your problem can easily summed up to "The customer is always right." From the looks of it, you're expecting them to heed to every demand you've requested. Now customer satisfaction is important to everyone, I mean hell that's why people in the service industry (such as web hosting) stay in business. But sometimes, the customer's expectations are much higher than what the store can provide. Now I totally get it, you're thinking you're being reasonable here, but from the information presented and from what I've read on here (including your own posts and screenshots), you're kind of the person in the wrong. Now I won't deny that this entire situation could have been handled much better from both sides, but the net total is that you're kind of being the dick. You have superiority problem. Simply because you're paying them, they should be subject to your every whim. The way BuyVM's culture is, that attitude will get you immediately kicked off their network and their services. Surprisingly (or I guess more unsurprisingly), BuyVM staff is very well respected in the web hosting industry, mostly because of their "office culture" and really their no bullshit policies. That... and they have a horizontal structure. That's why the "owner" won't touch billing, because in a horizontal structure the term owner means jack squat. Now why is this important to know on the client side? Why should the client have to consider this? Since you agreed to their policies while you're using their hosting, yeah you wait for the "refund" from the designated billing department person. This is just how businesses are run. Your restaurant example? Well it's the job of that manager to make sure you're happy. For BuyVM its that but not at the level of "oh hey lets jump around for a couple dollars". Since its getting pretty late and my brain is already mushy. I'll sum it up with a single image. Chill out. It's all good. This thread was not necessary since you already got your refund. This is like stabbing someone and then twisting the knife. It's a dick thing to do. If you stabbed someone just leave it in for them to deal with it. *The statement here is of my own and not as an admin or a staff of vpsB. You can do your best to work with every single person but sometimes it just never works out* I am curious...based on Buyvm's claims or anyone else who keeps saying my expectations (Of wanting good communication), what my demands and expectations were? Better yet, you seem to apparently know me better than myself. Wow, how shocking. /surprisingly 1. I don't think the customer is always right.....because they are not and the customer this time wasn't right, either, which I not only called myself out on in my original post but reiterated several times throughout this thread. But then you get you and the other...lovely people(I am being nice) then who try to tell me that I am too demanding and that I expect them to bend over backwards. 2. I said multiple times, that the issue I found was the response/attitude of Buyvm when I tried to cancel not to mention the flat out lies from the company(Which nobody has still commented on. Casually always overlooked :P ) and exaggerations. Somehow(Based on their knowledge), I was complaining about service for $23 a month despite several times saying it was not that actual price...finally some idiots got it together to start using the same price. Then, I turn around am mad because I didn't get the cpanel license back, based on the logic in this thread... Oh and let's forget the fact that I was not familiar with Filezilla/FTP apparently and somehow that came Buyvm going out of their way to teach me something(When in reality he simply copy and pasted what I need to put in and told me where) that they themselves wanted me to use. So again I ask....what exactly are my expectations that were too high? I am all for a company being laid back and not your typical type of host who treats their customers as simply a means to make cash. I can appreciate that BuyVm is a type of company who is not like your typical host. But I do still expect some level of decorum and respect and professionalism because at no point and time did I catch an attitude or disrespect them UNTIL one was caught with me. I never once demanded anything. A host that can flat out lie and twist the story around(Again notice how not once have they disputed said claims I made) and then lie to their other customers is not a reputable host. A host that actually would come out their mouth to imply I come back and ask for forgiveness and apologize to them for complaining because they assumed I was still running around looking for hosting(and discussing the situation further with other customers) is not a professional host. But seeing some of the people they host, then again I am not too surprised ;)
  7. BuyVM(Review) awful experience

    WTF this is 2015 and someone is showing someone else how to use an insecure transfer protocol like FTP???? I would immediately demand a refund if a host told me to use FTP (instead of SFTP or SCP). I'm assuming the OP meant SFTP (or FTP/S) not FTP Not a customer, never have been, and when I post pony videos they're always from that other pony loving host If you thought Francisco's responses were rude, I'm assuming you never met Gordon. :P Those 10 things alone are relatively minor issues compared to actual major problems you'll encounter at many hosts (starting with hosts who don't monitor their systems, hosts who can take days to do a hardware replacement, kiddie hosts who rummage through their customers files, hosts who don't know their ass from a hole in the ground when it comes to security, etc). No I meant FTP 1. I wanted services that fell under what they agreed to manage...I could see if I asked for something that Buyvm strictly said they didn't support. I expect for them to know how to handle things adequately they agree to support without needing to pass it off and further delay, imo. 2. You call it a mix-up....I call it lying. I never asked Francisco to micromanage the billing guy...However, let's use a slightly different example. Let's say I am unhappy at a store....I am talking to the manager/store owner and making a complaint. Why doesn't the store owner know that stores return/refund policy and is quoting me something incorrectly and basically calling me a liar when I tell him what I was told? Then why does the store owner then say "Well I guess that's what it is..." as if he is unsure. You are the store owner....you should know the policy? Furthermore, you are the store owner...if I am dealing with you presently. Don't pass me off to the cashier, who while capable of handling the refund, isn't who I was dealing with. 3. The refund is not apart of this complaint. So what are you talking about? 4. Funny, I've been with several companies before Buyvm and presently after Buyvm, for roughly the same price.....Had no issues with them on the level of this. It seems you and others are missing the overall point. The main issue is not how long it took...it's the fact that so many things could have been handled better and prevented had the communication been better and then when the customer(me) voiced a complaint about issues the company either lied flat out and double-talked or acted clueless. Furthermore, the company then goes on to tell others more lies about things garnering sympathy more support. Not professional at all and I will be making sure this is known on most hosting sites I frequent. There's a lot of people that we invest a lot of time into that pay us very little. This is our work and if we're sitting on our thumbs spinning around during business hours, that's not helping anyone. We have no problem doing fully custom installs (i've done anycast setups w/ full keepalive and the works for people paying us < $10/month). There's a reason i've said "We're the host your host goes to for support" - It's cocky but true more than once. We enjoy helping, debugging, etc. But yes, most of the big managed VPS companies out there are your standard VPS + cPanel + support for cPanel only. Anything custom past that gets billed as admin time at $XXX/hour. Francisco I am curious about these 'big companies' because I have been with them and I am with someone now, larger than buyvm, and I have yet to be billed anyting for admin time. I think the only time that came up was with A Small Orange and litespeed...since they didn't actively support litespeed, they were going to charge me admin time for an installation. So Most is a blanket statement.....Many do charge admin fees but there are also many well-known(and far more professional hosts) that are capable of providing excellent service beyond simple VPS/Cpanel support..... What 'unwritten' rule for a refund? So let me get this straight because I got the refund I shouldn't have expressed my complaints and concerns here because they gave me a refund for what I deemed to be piss poor service?
  8. BuyVM(Review) awful experience

    That is too cute. People will read and see whatever they want to see and I find it funny that no one wants to address any type of calling out of questionable behaviors on buyvm's part ;) I am glad that you wouldn't want anything to do with me because I want nothing to do with you. I showed appreciation when I opened my ticket and thanked them for that time. How exactly did I abuse anything? They offer a money back guarantee for those of us who are not happy for whatever reason. I did nothing wrong requesting a refund. There are many hosts who do not offer refunds for their products Wiredtree and Future hosting being two companies I have used. Don't offer a money back guarantee and then complain that you had to do the service essentially for free....especially when you weren't the only one to lose money. I couldn't care less about burning bridges with Buyvm and in most cases no one here because there were no bridges in place in the first place. If this was WHT, where I guess I should post this review, i'd be more concerned.
  9. BuyVM(Review) awful experience

    Totes am. Way you find a way to defend Buyvm makes me think you're paid by them.
  10. BuyVM(Review) awful experience

    You wasted my time as well and you act as if you are the only ones who had to eat the cost...you had to eat the cost of my 'time wasted' with you and I had to eat the cost of the cpanel license you don't refund.....Oh well, I am not bitching over $14 so stop bitching over $9 I'm bitching about poor customer service. @Aldryic C'boas Idk why you or Francisco think I want to be 'forgiven' and bridges I burn with you guys lol. That just sounds egotistical lol.I have no intentions of being on your network again...had I wanted to be on your network I never would've cancelled in the first place. I'd rather use EIG's worst host than use you guys. I found a provider (Hawkhost) who can 'tolerate' me...interesting enough, I haven't spoken to them since set up Friday Night/Saturday morning because I have no reason to...they...wait for it...adequately kept me in t he loop and communicated with me and there was no confusion. Now to address your points1. You are actually right...You did have to ask me 3 times and for that I do apologize nor do I or have I blamed you for that. I was doing multiple things at once, in contact with multiple hosts at once and I didn't completely read the tickets....hence why I originally thought it was Los Angels and not Las Vegas. (Which I apologized for my slip up and acknowledged in the ticket). The problem yet again wasn't with how long I took...you chose to answer the ticket during off hours and then you chose to leave without saying anything to clue the customer in that you had gone. I don't know your hours or what you had going on....I am not irrational nor unreasonable to think you shouldn't get sleep or spend time with family. I had just finished working myself when I reached the ticket. Had you had said "Hey it is after hours for billing but this will be addressed in the AM," that would've prevented the complaint of "Well he disappeared for like 8 hours without a word" Communication.That wasn't an unrealistic expectation to expect someone to communicate that they had left for the night. 2. The litespeed thing...if you already told me that Francisco was handling the litespeed why would I need to talk to YOU if you are not capable of handling it?You just acknowledged it yourself you told me Francisco is handling it. Furthermore, you said would be in a couple of hours......however you eventually did set up the litespeed on the trial. First of all you never asked did I want to be on the trial or not, you just stuck me on it. Which is fine. But don't sit here and try to make it sound like I delayed anything if Francisco was the one meant to be working with me, not you. I was going to stick with the trial and just buy the license on the same day the actual invoice for the server would be do on September 1st so that all the hosting stuff would be on the same day. 3. As far as the server goes, I did let you know I had my backup. This was actually my 2nd time mentioning it to buyvm. I originally mentioned it to Francisco and I was told you guys do handle migrations. I mentioned to Aldyric that I had a back-up...at no point did he mention anything about assisting me with it or anything despite buyvm knowing I was going to need a migration. You also suggested I not mess with the password or anything so that Francisco could do what he needed to do the server. So I decided to wait for Francisco. Here's what I don't understand...I had already made the complaint about this to Francisco while I talked to him on chat and he already explained to me that you had went to sleep or whatever and that you also weren't familiar with litespeed. I was already over that...and I accepted that. I also accepted the fact that I used the unverified paypal...I am not disputing that by any means. I own up to that. I've also said several times that I have no issue with you personally and the reason my experience with you was better was because you carried yourself with a level of professionalism that apparently Francisco lacks. The problem and the main reason for this thread has little to do with you and what happened during my interactions with Francisco after dealing with you? If I was planning to upload the backup via cpanel(like I do with EVERY HOST), why I clue you in for a product (FileZilla) and let you know I didn't know how to use it, if I had never used it before and at the time saw no reason to? But let's address the overall point of this thread since people seem to gloss over it and are quick to defend Buyvm/blame me despite the fact I have never once denied any of my own mistakes/poor choicesWhy is it that when a customer, who wasn't rude or disrespectful to you at all okay for the owner of the company to catch an attitude? Because he was having a bad day....Even after He got the attitude, I still tried to speak respectfully to him...so why when I mention the refund he tries to deny the policy that I was told via ticket by you, Aldyric? He flat out lied and then tried to change it up as if he didn't know.Why sit here and try and make it sound as if I asked him for help with Filezilla. I told him that I could upload the backup by another means since cpanel is not working and he wanted me to use FileZilla to which I explained I had no experience with it and HE offered to show me how to use it. That was his choice. Not my request.Why is it okay for him to assume that the upload would take 3-4 hours despite me never giving him ANY type of measurement of time? And when pointed out, more than once, why did he not apologize for his assumption.Furthermore, Francisco claimed he could see how long the progress of the upload was going to take via FileZilla....so he should have been able to tell it was not going 3-4 hours. The upload itself took an hour.Why did Francisco sit there and tell that lie about going off to lunch and then when confronted about it...he tries to make it sound as if he decided to skip lunch and was waiting around for me?When it became obvious there was an issue with communication on both mine and Buyvm's part as well assumptions instead of realizing that, why then take on a defensive stance and try to blame the customer entirely?More importantly, why couldn't the OWNER handle a refund? He is the owner...according to paypal, my cash went to him base don his name. Because he didn't want to step on toes and start a turf war? How is that starting a war exactly?Why then are you in your IRC chat telling people that I wanted Free stuff? What free stuff did I want exactly? So you are blatantly lying.More importantly, the level of ego.....If I apologize you'd gladly take me back? Who do you think you are? LMAO There are other questions to ask but those 10 things alone are the biggest ones I honestly didn't expect much from this thread but then discovering from Manndude this forum is hosted by Buyvm, I think I understand why nobody is able to look at it from both povs and why it is okay to rationalize poor customer service :D
  11. BuyVM(Review) awful experience

    LOL I think you sort of get the overall point of the topic :P As I said in the original posts, mistakes were made on both sides and misunderstandings do happen. People keep using the excuse "Well Francisco is human...." Well so am I. So why does the same excuse not apply to me? Oh I get it...because I am not some fanboy ;) Mistakes were made and I chose a managed VPS because I obviously needed and wanted a host that could fill in the places of what I lack/do not know...but it is how you handled those mistakes that makes all the difference. And buyvm handled it badly and unprofessionally. The fanboys are out in full force...this is too cute <3 Apparently Aldyric did not know how to install litespeed and had to wait till Francisco came on to do it(Oh wait...according to Francisco yesterday, Aldyric does know how to do it but didn't know if Francisco had something set up differently for managed VPS). What hosting company doesn't know how to install litespeed in 2015 as popular as it is? I am not saying that offensive to Aldyric because he was actually decent to work with...but the same ignorant logic you have for me can apply to buyvm. Furthermore that brings me to a point that you all are missing or overlooking.... It isn't about me supposedly rushing(I never once rushed them) or expecting more than I should have. It is about the customer service. Why is it that I am speaking to the owner of the company...yet he doesn't seem to know his own companies refund policies? If someone is requesting a refund and you have a refund policy...who says "you'll likely get your refund policy back?" Is your refund policy 7 days? Is it three days? Sitting there directly lying or acting unconcerned and trying to pass it off to others and taking no accountability is unprofessional? LMFAO
  12. BuyVM(Review) awful experience

    1. While that was my fault...I don't consider that an exception. Most host, if an order is questionable, request some form of identification. Had he asked me for that, I would have gladly done so. 2. That program wasn't necessary...because I could have easily done it some other way. It's merely what HE wanted me to use it. Therefore, him wanting me to use something I am not familiar with is also not an exception. 3. They didn't offer support after hours because all they did was ask a few questions...the order itself wasn't placed until normal hours because he...wait for it...went to sleep. We all have our good days and bad days but he only came up here to place most of the blame on me for his lack of communication and handling the situation better...not take accountability.
  13. BuyVM(Review) awful experience

    I am curious what exceptions you saw exactly.
  14. BuyVM(Review) awful experience

    Like you will see me say many times, not every host is at every time a good fit. It happens and no amount of yelling is going to undo it and your lost money. Really wish life had a rewind button, so you would have your money back and BuyVM would have their time back. Seriously, you are out what? What is the value of the dispute? I am not too worried about the remaining $14 I lost. That's a meal at Chili's or a stop at Starbucks for me lol I just really dislike the fact that people are literally sitting here assuming and basically overlooking a lying ass host :) One thing I will say...if I did have ulterior motives, I certainly wouldn't post screenshots that show my poor choices as well as atone/acknowledge them lol in this thread :)
  15. BuyVM(Review) awful experience

    Tell Brian and Cody I said hello. We'll ignore that other part I omitted. Why? Because that matter you speak of is utter shit, forgive the adult language. The original post over there was by a ColoCrossing employee nested in a shell company. Told to post or get a new job. That's all I'll say about that for now. PS: the quote mechanism here is broken.... Yeah Brian and Cody have definitely impressed me thus far...as for the other part, It's not the first time I've seen those claims and other shady stuff :P But again none of my business though ;) 1. At what point did BuyVm try to make up mistake and any lack of communication? Because I opened the ticket(Politely) and then I came on chat to see if it had been received and then they immediately had an attitude. So do tell me where they actively tried to work with me? Or where they took accountability for the fact that communication failed on both sides...or where Francisco flat out lied/change the story up at? 2. I also pointed out why his claims of calling me out were false as well and I made my argument against those....not to mention I also acknowledged my own fault and accepted accountability for those actions. 3.Once again, dumbass, I asked Buyvm which would be better...if it would be easier for them to do a migration from the old host OR uploaded. He told me it didn't matter. So I chose the way I have always done. Funny, I uploaded to hawkhost and got it restored with no issue whatsoever....but there is an issue with Buyvm? Interesting. My current host started from the same point Buyvm....they just executed what I needed far better and when there was hiccups, they adequately communicated with me unlike Buyvm.