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    • MannDude

      Current state of vpsBoard   02/04/2017

      Dear vpsBoard members and guests:

      Over the last year or two vpsBoard activity and traffic has dwindled. I have had a change of career and interests, and as such am no longer an active member of the web hosting industry.

      Due to time constraints and new interests I no longer wish to continue to maintain vpsBoard. The web site will remain only as an archive to preserve and showcase some of the great material, guides, and industry news that has been generated by members, some of which I remain in contact to this very day and now regard as personal friends.

      I want to thank all of our members who helped make vpsBoard the fastest growing industry forum. In it's prime it was an active and ripe source of activity, news, guides and just general off-topic banter and fun.

      I wish all members and guests the very best, whether it be with your business or your personal projects.

      -MannDude

Hsin

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Everything posted by Hsin

  1. I'm back again looking for a new host to migrate from my current host. I know the usual suspects and I am sure their performance has likely not changed (referring to Wiredtree, Knownhost, Big Scoots, etc etc) so I am of course looking for some other recommendations outside the usual suspects. Some hidden gems I may not be aware of. 1. Budget Wise: I can do more than 60 a month but i'd prefer doing no more than 60 2. Managed of course 3. Great Response Time 4. Cpanel Support (Which should be a given for most managed providers) 5. Location wise: US preferred but can also do UK 6. Minimum of 2 GB of Ram, Bandwidth is insignificant and at least 30 GB SSD disk/ Bonus: It's not necessarily a requirement but I do love hosts that seem to be a bit more active on social media. Only because with various companies (for example hostdime) you get to see a bit of the company's personality a bit and what not and I do like seeing how they interact with other customers as well.
  2. This started all because I requested a refund and I explained why I was wanting one. I'm going to preface this by saying 1. I am well-aware that on sites like VPSboard, BuyVM is quite popular and what not so I don't expect impartial responses and I expect some negative responses but I am really not looking to argue. Just sharing my opinion/experience. 2. These issues stem from miscommunication/lack of communication and poor handling of the situation by management. 3. I let my anger get the best of me and I should've handled it better but I was completely caught off guard by rudeness but I am a bit embarrassed I got as pissed as I did. PLUS: From Aldyric(basically making excuses for Francisco's behavior): "I have to admit I find the opinion difference between myself and Francisco confounding - as the person that deals with our policy violations and billing issues, _I_ am typically the one that people dislike. Francisco will give you the shirt off his back if it were his last, so if he were actually irate, then there was a very good reason for him to be so." There is no reason for a professional company to catch an attitude, blame the customer or be condescending. Here is what I sent them in the ticket...wasn't rude at all: Hi Buyvm, I am going to go ahead and cancel my account. I want to know if it was possible to get my full payment back. I know it is per your TOS that you do not refund the Cpanel license back to a customer but I hope after reading you guys will consider. I am really disappointed tbh....I was expecting a lot based on the amazing reviews I've seen not to mention, while I don't agree always,. I enjoy the comments of Aldyric and Francisco on Vpsboard and other related sites. You don't see 'real' people with hosts...usually it is a façade and they are pretending to be perfect. That being said, it has been nearly 12 hours since I've signed up and nearly 24 hours since I've been in correspondence and I am not feeling happy enough with the service and it is day 1. 1. I spoke with Aldyric last night and he sort of disappeared on me when I was waiting my order to be done....I rationalized and said "well it was after hours." Francisco told me it was because I signed up with an email that was unverified paypal or something and that delayed my order. I am not sure how that is possible but that was okay because it got set up. 2. After speaking with Aldyric(who was a great help), I was told that I would have to wait for Francisco to do the litespeed installation and the ticket was put on hold. I wasn't sure if I should respond back because I still needed my site migrated over and I didn't want to mess anything up. I was later told Aldyric wanted to allow Francisco to do it as he wasn't that experienced with litespeed.....Okay I understand that and I don't mind him doing that. And he did actually eventually do it for me... But the response of Francisco being in a couple of hours sort of didn't sit right by me. 3. What bothered me now is the fact that I sort of went through the trouble of trying to get my backup onto the server and I was expecting the migration to be done.....it wasn't. Francisco went to lunch and I expected that might take an hour...I believe it has been nearly 4 hours and I've still heard NOTHING back from you guys about that. Not a good start and I didn't want to complain but it is like "Wow...." So I am going to cancel and I just wanted to know could I please get my full $23 back I paid? Thank you so much and I am sorry it didn't work out as I really wanted to use BuyVm and see the awesomeness I've heard about ************************************************ Wasn't rude at all. I made sure to be polite even though I was annoyed. So I then logged onto the sales chat to see if someone was on hoping they could get my ticket and this is the trouble started..... Notice I was not rude or disrespectful at all. Notice who caught the attitude first because of my ticket(above). 4 hours earlier, Francisco claimed that he was going to go get lunch but he wanted to know how long the upload was going to take. He then proceed to say "I'll go somewhere close" and be back soon....However notice below, how he then turns around and tells a lie....thus blaming me despite the fact he told me he was going to lunch. The "Owner" claims the refund policy isn't 7 days....despite me being told there was a refund period. I guess he doesn't know his own policies(I had asked Aldyric hours before about refunds...here is his response) Asking the 'Owner' about my refund...watch him basically give no fucks and make excuses..... The "Owner" has no control over business matters....he gave that up a long time ago.....Apparently if he were to step up and do something, a turf war would start. I guess we're in gangs now or something? Why would their be a turf war in your own company? Notice how he claims that he can see how long it supposedly was going to take(Despite it taking nowhere near his claims) but he then claims "How he was supposed to know it completed?" Didn't you just say you knew how long it would take? He claims he reached out to me in chat....but he acknowledged that I left...which means I probably didn't see the message. So why would you not open a ticket with your customer to make sure that they got the info that you claimed you sent? That's like me posting something in our chatroom just because Frank's name says online and then he leaves....I shouldn't assume Frank saw it if he didn't respond. ‌
  3. vpsBoard - Future Discussion

    best way to spur discussions is to start them ;)
  4. Any VPS Recommends (Managed)

    i'lll pass on them :) thank you though. Still looking for suggestions!
  5. What's for Lunch?

    Debating between Subway, Chilis, or Buffalo Wild Wings....
  6. BuyVM(Review) awful experience

    tl;dr but I thought of https://www.youtube.com/watch?v=rO3_ITGxuQs Possibly the most astonishingly long wall of text slap fight re: $23 that I have ever seen, lol. (could not make it through the first page). @Hsin next time maybe try buying the cpanel license on your own? :) And that's what happens when we don't read ;) As it wasn't about the $23 or the cpanel license I complained about but the lack of communication and the way the situation was handled ;) Though it is quite funny that I posted this on several other sites and I was rightfully called out for losing my cool during the chat convo but when placed in environments where Buyvm doesn't have it's rabid fanboys and people actually do read, funny how things can be seen clearer than simply "Yeah mistakes were made on both sides but it's all the customers fault" which directly contradicts itself :P But I digress and there really is no point in defending myself(not that I care to) or my stance on this any longer really :P At least not here. And I thought WHT was the circlejerk :P JK Oh and I already pointed out several lies and changes in stories by buyvm as well as direct contradictory statement in the topic that were of course glossed over :P But that's fine as well. I do know, based on Francisco, should I need hosting in the future if I go back and apologize and suck em off metaphorically, they'll take me back in ha. Oh wait, Aldyric said they wouldn't. Gee, they really aren't on the same page are they. :P
  7. BuyVM(Review) awful experience

    WTF this is 2015 and someone is showing someone else how to use an insecure transfer protocol like FTP???? I would immediately demand a refund if a host told me to use FTP (instead of SFTP or SCP). I'm assuming the OP meant SFTP (or FTP/S) not FTP Not a customer, never have been, and when I post pony videos they're always from that other pony loving host If you thought Francisco's responses were rude, I'm assuming you never met Gordon. :P Those 10 things alone are relatively minor issues compared to actual major problems you'll encounter at many hosts (starting with hosts who don't monitor their systems, hosts who can take days to do a hardware replacement, kiddie hosts who rummage through their customers files, hosts who don't know their ass from a hole in the ground when it comes to security, etc). No I meant FTP 1. I wanted services that fell under what they agreed to manage...I could see if I asked for something that Buyvm strictly said they didn't support. I expect for them to know how to handle things adequately they agree to support without needing to pass it off and further delay, imo. 2. You call it a mix-up....I call it lying. I never asked Francisco to micromanage the billing guy...However, let's use a slightly different example. Let's say I am unhappy at a store....I am talking to the manager/store owner and making a complaint. Why doesn't the store owner know that stores return/refund policy and is quoting me something incorrectly and basically calling me a liar when I tell him what I was told? Then why does the store owner then say "Well I guess that's what it is..." as if he is unsure. You are the store owner....you should know the policy? Furthermore, you are the store owner...if I am dealing with you presently. Don't pass me off to the cashier, who while capable of handling the refund, isn't who I was dealing with. 3. The refund is not apart of this complaint. So what are you talking about? 4. Funny, I've been with several companies before Buyvm and presently after Buyvm, for roughly the same price.....Had no issues with them on the level of this. It seems you and others are missing the overall point. The main issue is not how long it took...it's the fact that so many things could have been handled better and prevented had the communication been better and then when the customer(me) voiced a complaint about issues the company either lied flat out and double-talked or acted clueless. Furthermore, the company then goes on to tell others more lies about things garnering sympathy more support. Not professional at all and I will be making sure this is known on most hosting sites I frequent. There's a lot of people that we invest a lot of time into that pay us very little. This is our work and if we're sitting on our thumbs spinning around during business hours, that's not helping anyone. We have no problem doing fully custom installs (i've done anycast setups w/ full keepalive and the works for people paying us < $10/month). There's a reason i've said "We're the host your host goes to for support" - It's cocky but true more than once. We enjoy helping, debugging, etc. But yes, most of the big managed VPS companies out there are your standard VPS + cPanel + support for cPanel only. Anything custom past that gets billed as admin time at $XXX/hour. Francisco I am curious about these 'big companies' because I have been with them and I am with someone now, larger than buyvm, and I have yet to be billed anyting for admin time. I think the only time that came up was with A Small Orange and litespeed...since they didn't actively support litespeed, they were going to charge me admin time for an installation. So Most is a blanket statement.....Many do charge admin fees but there are also many well-known(and far more professional hosts) that are capable of providing excellent service beyond simple VPS/Cpanel support..... What 'unwritten' rule for a refund? So let me get this straight because I got the refund I shouldn't have expressed my complaints and concerns here because they gave me a refund for what I deemed to be piss poor service? In regards to the billing issue. The way BuyVM is structured, each person has their own "Domain". While Fran is the "owner" he trusts and respects Aldryic's domain which is Billing. Do you know why? Because taxes, paperwork, everything needs to be taken care of properly. While the owner could obviously simply click the button, the resulting uneveness in their finances could potentially be a problem... which is why even if you're the owner, you leave it to the billing department. Yes BuyVM is a small team, but it's a small team of extremely talented people who are good at what they do. Each person has their "part" of the company that they run and manage. Asking the "owner" to taking care of billing issues is not what they do. You ask a major company's owner to refund you, they'll probably redirect you to their billing department. While I totally understand your perspective, you're not considering the fact that bureaucracy, while many people's enemies, are there for a reason. Hi! Sorry to just barge in here about this (and keep this thread alive), but since this is a public forum, I wanted to put my own opinion about this. Now you may call me a BuyVM shill or other names simply because I'm disagreeing with you, but hey whatever. Not my problem if I'm another satisfied customer of BuyVM. Now I'm going to be fairly blunt with you about many of these things. Not to offend you or anything but mostly because it's 5 AM right now and I was originally planning on going to bed... but then realized I totally missed this thread and had to read through it all (also was re-watching the earlier episodes of Mr. Robot because Episode 8 of the show totally blew my mind and so many references and scenes earlier in the TV series now make so much more sense... You should totally watch it, it's definitely something I'd recommend anyone who loves tech to watch). I think you have a problem. Your problem can easily summed up to "The customer is always right." From the looks of it, you're expecting them to heed to every demand you've requested. Now customer satisfaction is important to everyone, I mean hell that's why people in the service industry (such as web hosting) stay in business. But sometimes, the customer's expectations are much higher than what the store can provide. Now I totally get it, you're thinking you're being reasonable here, but from the information presented and from what I've read on here (including your own posts and screenshots), you're kind of the person in the wrong. Now I won't deny that this entire situation could have been handled much better from both sides, but the net total is that you're kind of being the dick. You have superiority problem. Simply because you're paying them, they should be subject to your every whim. The way BuyVM's culture is, that attitude will get you immediately kicked off their network and their services. Surprisingly (or I guess more unsurprisingly), BuyVM staff is very well respected in the web hosting industry, mostly because of their "office culture" and really their no bullshit policies. That... and they have a horizontal structure. That's why the "owner" won't touch billing, because in a horizontal structure the term owner means jack squat. Now why is this important to know on the client side? Why should the client have to consider this? Since you agreed to their policies while you're using their hosting, yeah you wait for the "refund" from the designated billing department person. This is just how businesses are run. Your restaurant example? Well it's the job of that manager to make sure you're happy. For BuyVM its that but not at the level of "oh hey lets jump around for a couple dollars". Since its getting pretty late and my brain is already mushy. I'll sum it up with a single image. Chill out. It's all good. This thread was not necessary since you already got your refund. This is like stabbing someone and then twisting the knife. It's a dick thing to do. If you stabbed someone just leave it in for them to deal with it. *The statement here is of my own and not as an admin or a staff of vpsB. You can do your best to work with every single person but sometimes it just never works out* I am curious...based on Buyvm's claims or anyone else who keeps saying my expectations (Of wanting good communication), what my demands and expectations were? Better yet, you seem to apparently know me better than myself. Wow, how shocking. /surprisingly 1. I don't think the customer is always right.....because they are not and the customer this time wasn't right, either, which I not only called myself out on in my original post but reiterated several times throughout this thread. But then you get you and the other...lovely people(I am being nice) then who try to tell me that I am too demanding and that I expect them to bend over backwards. 2. I said multiple times, that the issue I found was the response/attitude of Buyvm when I tried to cancel not to mention the flat out lies from the company(Which nobody has still commented on. Casually always overlooked :P ) and exaggerations. Somehow(Based on their knowledge), I was complaining about service for $23 a month despite several times saying it was not that actual price...finally some idiots got it together to start using the same price. Then, I turn around am mad because I didn't get the cpanel license back, based on the logic in this thread... Oh and let's forget the fact that I was not familiar with Filezilla/FTP apparently and somehow that came Buyvm going out of their way to teach me something(When in reality he simply copy and pasted what I need to put in and told me where) that they themselves wanted me to use. So again I ask....what exactly are my expectations that were too high? I am all for a company being laid back and not your typical type of host who treats their customers as simply a means to make cash. I can appreciate that BuyVm is a type of company who is not like your typical host. But I do still expect some level of decorum and respect and professionalism because at no point and time did I catch an attitude or disrespect them UNTIL one was caught with me. I never once demanded anything. A host that can flat out lie and twist the story around(Again notice how not once have they disputed said claims I made) and then lie to their other customers is not a reputable host. A host that actually would come out their mouth to imply I come back and ask for forgiveness and apologize to them for complaining because they assumed I was still running around looking for hosting(and discussing the situation further with other customers) is not a professional host. But seeing some of the people they host, then again I am not too surprised ;)
  8. BuyVM(Review) awful experience

    WTF this is 2015 and someone is showing someone else how to use an insecure transfer protocol like FTP???? I would immediately demand a refund if a host told me to use FTP (instead of SFTP or SCP). I'm assuming the OP meant SFTP (or FTP/S) not FTP Not a customer, never have been, and when I post pony videos they're always from that other pony loving host If you thought Francisco's responses were rude, I'm assuming you never met Gordon. :P Those 10 things alone are relatively minor issues compared to actual major problems you'll encounter at many hosts (starting with hosts who don't monitor their systems, hosts who can take days to do a hardware replacement, kiddie hosts who rummage through their customers files, hosts who don't know their ass from a hole in the ground when it comes to security, etc). No I meant FTP 1. I wanted services that fell under what they agreed to manage...I could see if I asked for something that Buyvm strictly said they didn't support. I expect for them to know how to handle things adequately they agree to support without needing to pass it off and further delay, imo. 2. You call it a mix-up....I call it lying. I never asked Francisco to micromanage the billing guy...However, let's use a slightly different example. Let's say I am unhappy at a store....I am talking to the manager/store owner and making a complaint. Why doesn't the store owner know that stores return/refund policy and is quoting me something incorrectly and basically calling me a liar when I tell him what I was told? Then why does the store owner then say "Well I guess that's what it is..." as if he is unsure. You are the store owner....you should know the policy? Furthermore, you are the store owner...if I am dealing with you presently. Don't pass me off to the cashier, who while capable of handling the refund, isn't who I was dealing with. 3. The refund is not apart of this complaint. So what are you talking about? 4. Funny, I've been with several companies before Buyvm and presently after Buyvm, for roughly the same price.....Had no issues with them on the level of this. It seems you and others are missing the overall point. The main issue is not how long it took...it's the fact that so many things could have been handled better and prevented had the communication been better and then when the customer(me) voiced a complaint about issues the company either lied flat out and double-talked or acted clueless. Furthermore, the company then goes on to tell others more lies about things garnering sympathy more support. Not professional at all and I will be making sure this is known on most hosting sites I frequent. There's a lot of people that we invest a lot of time into that pay us very little. This is our work and if we're sitting on our thumbs spinning around during business hours, that's not helping anyone. We have no problem doing fully custom installs (i've done anycast setups w/ full keepalive and the works for people paying us < $10/month). There's a reason i've said "We're the host your host goes to for support" - It's cocky but true more than once. We enjoy helping, debugging, etc. But yes, most of the big managed VPS companies out there are your standard VPS + cPanel + support for cPanel only. Anything custom past that gets billed as admin time at $XXX/hour. Francisco I am curious about these 'big companies' because I have been with them and I am with someone now, larger than buyvm, and I have yet to be billed anyting for admin time. I think the only time that came up was with A Small Orange and litespeed...since they didn't actively support litespeed, they were going to charge me admin time for an installation. So Most is a blanket statement.....Many do charge admin fees but there are also many well-known(and far more professional hosts) that are capable of providing excellent service beyond simple VPS/Cpanel support..... What 'unwritten' rule for a refund? So let me get this straight because I got the refund I shouldn't have expressed my complaints and concerns here because they gave me a refund for what I deemed to be piss poor service?
  9. BuyVM(Review) awful experience

    That is too cute. People will read and see whatever they want to see and I find it funny that no one wants to address any type of calling out of questionable behaviors on buyvm's part ;) I am glad that you wouldn't want anything to do with me because I want nothing to do with you. I showed appreciation when I opened my ticket and thanked them for that time. How exactly did I abuse anything? They offer a money back guarantee for those of us who are not happy for whatever reason. I did nothing wrong requesting a refund. There are many hosts who do not offer refunds for their products Wiredtree and Future hosting being two companies I have used. Don't offer a money back guarantee and then complain that you had to do the service essentially for free....especially when you weren't the only one to lose money. I couldn't care less about burning bridges with Buyvm and in most cases no one here because there were no bridges in place in the first place. If this was WHT, where I guess I should post this review, i'd be more concerned.
  10. BuyVM(Review) awful experience

    Totes am. Way you find a way to defend Buyvm makes me think you're paid by them.
  11. BuyVM(Review) awful experience

    You wasted my time as well and you act as if you are the only ones who had to eat the cost...you had to eat the cost of my 'time wasted' with you and I had to eat the cost of the cpanel license you don't refund.....Oh well, I am not bitching over $14 so stop bitching over $9 I'm bitching about poor customer service. @Aldryic C'boas Idk why you or Francisco think I want to be 'forgiven' and bridges I burn with you guys lol. That just sounds egotistical lol.I have no intentions of being on your network again...had I wanted to be on your network I never would've cancelled in the first place. I'd rather use EIG's worst host than use you guys. I found a provider (Hawkhost) who can 'tolerate' me...interesting enough, I haven't spoken to them since set up Friday Night/Saturday morning because I have no reason to...they...wait for it...adequately kept me in t he loop and communicated with me and there was no confusion. Now to address your points1. You are actually right...You did have to ask me 3 times and for that I do apologize nor do I or have I blamed you for that. I was doing multiple things at once, in contact with multiple hosts at once and I didn't completely read the tickets....hence why I originally thought it was Los Angels and not Las Vegas. (Which I apologized for my slip up and acknowledged in the ticket). The problem yet again wasn't with how long I took...you chose to answer the ticket during off hours and then you chose to leave without saying anything to clue the customer in that you had gone. I don't know your hours or what you had going on....I am not irrational nor unreasonable to think you shouldn't get sleep or spend time with family. I had just finished working myself when I reached the ticket. Had you had said "Hey it is after hours for billing but this will be addressed in the AM," that would've prevented the complaint of "Well he disappeared for like 8 hours without a word" Communication.That wasn't an unrealistic expectation to expect someone to communicate that they had left for the night. 2. The litespeed thing...if you already told me that Francisco was handling the litespeed why would I need to talk to YOU if you are not capable of handling it?You just acknowledged it yourself you told me Francisco is handling it. Furthermore, you said would be in a couple of hours......however you eventually did set up the litespeed on the trial. First of all you never asked did I want to be on the trial or not, you just stuck me on it. Which is fine. But don't sit here and try to make it sound like I delayed anything if Francisco was the one meant to be working with me, not you. I was going to stick with the trial and just buy the license on the same day the actual invoice for the server would be do on September 1st so that all the hosting stuff would be on the same day. 3. As far as the server goes, I did let you know I had my backup. This was actually my 2nd time mentioning it to buyvm. I originally mentioned it to Francisco and I was told you guys do handle migrations. I mentioned to Aldyric that I had a back-up...at no point did he mention anything about assisting me with it or anything despite buyvm knowing I was going to need a migration. You also suggested I not mess with the password or anything so that Francisco could do what he needed to do the server. So I decided to wait for Francisco. Here's what I don't understand...I had already made the complaint about this to Francisco while I talked to him on chat and he already explained to me that you had went to sleep or whatever and that you also weren't familiar with litespeed. I was already over that...and I accepted that. I also accepted the fact that I used the unverified paypal...I am not disputing that by any means. I own up to that. I've also said several times that I have no issue with you personally and the reason my experience with you was better was because you carried yourself with a level of professionalism that apparently Francisco lacks. The problem and the main reason for this thread has little to do with you and what happened during my interactions with Francisco after dealing with you? If I was planning to upload the backup via cpanel(like I do with EVERY HOST), why I clue you in for a product (FileZilla) and let you know I didn't know how to use it, if I had never used it before and at the time saw no reason to? But let's address the overall point of this thread since people seem to gloss over it and are quick to defend Buyvm/blame me despite the fact I have never once denied any of my own mistakes/poor choicesWhy is it that when a customer, who wasn't rude or disrespectful to you at all okay for the owner of the company to catch an attitude? Because he was having a bad day....Even after He got the attitude, I still tried to speak respectfully to him...so why when I mention the refund he tries to deny the policy that I was told via ticket by you, Aldyric? He flat out lied and then tried to change it up as if he didn't know.Why sit here and try and make it sound as if I asked him for help with Filezilla. I told him that I could upload the backup by another means since cpanel is not working and he wanted me to use FileZilla to which I explained I had no experience with it and HE offered to show me how to use it. That was his choice. Not my request.Why is it okay for him to assume that the upload would take 3-4 hours despite me never giving him ANY type of measurement of time? And when pointed out, more than once, why did he not apologize for his assumption.Furthermore, Francisco claimed he could see how long the progress of the upload was going to take via FileZilla....so he should have been able to tell it was not going 3-4 hours. The upload itself took an hour.Why did Francisco sit there and tell that lie about going off to lunch and then when confronted about it...he tries to make it sound as if he decided to skip lunch and was waiting around for me?When it became obvious there was an issue with communication on both mine and Buyvm's part as well assumptions instead of realizing that, why then take on a defensive stance and try to blame the customer entirely?More importantly, why couldn't the OWNER handle a refund? He is the owner...according to paypal, my cash went to him base don his name. Because he didn't want to step on toes and start a turf war? How is that starting a war exactly?Why then are you in your IRC chat telling people that I wanted Free stuff? What free stuff did I want exactly? So you are blatantly lying.More importantly, the level of ego.....If I apologize you'd gladly take me back? Who do you think you are? LMAO There are other questions to ask but those 10 things alone are the biggest ones I honestly didn't expect much from this thread but then discovering from Manndude this forum is hosted by Buyvm, I think I understand why nobody is able to look at it from both povs and why it is okay to rationalize poor customer service :D
  12. BuyVM(Review) awful experience

    LOL I think you sort of get the overall point of the topic :P As I said in the original posts, mistakes were made on both sides and misunderstandings do happen. People keep using the excuse "Well Francisco is human...." Well so am I. So why does the same excuse not apply to me? Oh I get it...because I am not some fanboy ;) Mistakes were made and I chose a managed VPS because I obviously needed and wanted a host that could fill in the places of what I lack/do not know...but it is how you handled those mistakes that makes all the difference. And buyvm handled it badly and unprofessionally. The fanboys are out in full force...this is too cute <3 Apparently Aldyric did not know how to install litespeed and had to wait till Francisco came on to do it(Oh wait...according to Francisco yesterday, Aldyric does know how to do it but didn't know if Francisco had something set up differently for managed VPS). What hosting company doesn't know how to install litespeed in 2015 as popular as it is? I am not saying that offensive to Aldyric because he was actually decent to work with...but the same ignorant logic you have for me can apply to buyvm. Furthermore that brings me to a point that you all are missing or overlooking.... It isn't about me supposedly rushing(I never once rushed them) or expecting more than I should have. It is about the customer service. Why is it that I am speaking to the owner of the company...yet he doesn't seem to know his own companies refund policies? If someone is requesting a refund and you have a refund policy...who says "you'll likely get your refund policy back?" Is your refund policy 7 days? Is it three days? Sitting there directly lying or acting unconcerned and trying to pass it off to others and taking no accountability is unprofessional? LMFAO
  13. BuyVM(Review) awful experience

    1. While that was my fault...I don't consider that an exception. Most host, if an order is questionable, request some form of identification. Had he asked me for that, I would have gladly done so. 2. That program wasn't necessary...because I could have easily done it some other way. It's merely what HE wanted me to use it. Therefore, him wanting me to use something I am not familiar with is also not an exception. 3. They didn't offer support after hours because all they did was ask a few questions...the order itself wasn't placed until normal hours because he...wait for it...went to sleep. We all have our good days and bad days but he only came up here to place most of the blame on me for his lack of communication and handling the situation better...not take accountability.
  14. BuyVM(Review) awful experience

    I am curious what exceptions you saw exactly.
  15. BuyVM(Review) awful experience

    Like you will see me say many times, not every host is at every time a good fit. It happens and no amount of yelling is going to undo it and your lost money. Really wish life had a rewind button, so you would have your money back and BuyVM would have their time back. Seriously, you are out what? What is the value of the dispute? I am not too worried about the remaining $14 I lost. That's a meal at Chili's or a stop at Starbucks for me lol I just really dislike the fact that people are literally sitting here assuming and basically overlooking a lying ass host :) One thing I will say...if I did have ulterior motives, I certainly wouldn't post screenshots that show my poor choices as well as atone/acknowledge them lol in this thread :)
  16. BuyVM(Review) awful experience

    Tell Brian and Cody I said hello. We'll ignore that other part I omitted. Why? Because that matter you speak of is utter shit, forgive the adult language. The original post over there was by a ColoCrossing employee nested in a shell company. Told to post or get a new job. That's all I'll say about that for now. PS: the quote mechanism here is broken.... Yeah Brian and Cody have definitely impressed me thus far...as for the other part, It's not the first time I've seen those claims and other shady stuff :P But again none of my business though ;) 1. At what point did BuyVm try to make up mistake and any lack of communication? Because I opened the ticket(Politely) and then I came on chat to see if it had been received and then they immediately had an attitude. So do tell me where they actively tried to work with me? Or where they took accountability for the fact that communication failed on both sides...or where Francisco flat out lied/change the story up at? 2. I also pointed out why his claims of calling me out were false as well and I made my argument against those....not to mention I also acknowledged my own fault and accepted accountability for those actions. 3.Once again, dumbass, I asked Buyvm which would be better...if it would be easier for them to do a migration from the old host OR uploaded. He told me it didn't matter. So I chose the way I have always done. Funny, I uploaded to hawkhost and got it restored with no issue whatsoever....but there is an issue with Buyvm? Interesting. My current host started from the same point Buyvm....they just executed what I needed far better and when there was hiccups, they adequately communicated with me unlike Buyvm.
  17. BuyVM(Review) awful experience

    I went in expecting full managed(based on their definition of what I asked them and they told me) for $40 a month....For the umpteenth time, the $23 is only what I paid for the remainder of August, as it was a proration. You acknowledged that mistakes were made on both sides....but then turn right around and say that BuyVm is in the right? You do realize how contradictory that sounds? Also for the umpteenth time, I am not mad that the dude went to sleep....I was mad that the dude went to sleep WITHOUT saying a word. Communication is the issue. Or the lack thereof....That's just like me talking to someone on the phone and then all of a sudden I just hang up. Didn't say bye or anything. Just hang up. Or I am up on a date and I just get up and leave and don't say a word. How anyone can't see WHY that would be annoying is laughable lol and I am pretty sure you people would be pissed if someone just stops replying for 8 hours without you knowing what is going on. You are absolutely right that mistakes are made. It is a fact of life. But a person also owns up and accepts accountability for my mistakes without making excuses. I've done that...cant say the same for BuyVm. I don't see why anyone keeps bringing up the fact of my old host....It doesn't matter when I cancelled with them. I am not nor did not blame them for that. Why do I need another server for my backups if I already HAD my backups? I even asked the dude if he wanted me utilize another means(since the original method I chose was not working). I keep my backups generally in my own storage as well as locally as well. I hadn't done so with that particular back-up at the time because it was fresh and I was going to upload it to buyvm. Tell me why Hawkhost(my current host) was able to restore the back I uploaded altogether in about 2 hours? Only for $4 more than BuyVM? AS far as your last paragraph....I have worked in fast food where I have to deal with people I don't feel like dealing with. My present job is good but I still have to interact with customers. I may be going through some stuff. But it is my job to be respectful to the customer. So no there is no excuse for any of his behavior. Furthermore, I'd be perfectly willing to accept that maybe he was having a bad day, frustrated or maybe there were signals crossed. He even came into this forum to say he could've handled it better. But then turns around and goes back to his chat to not only lie to his fanboys about how I asked him for free stuff but then turns around and says "Oh yeah if he comes back and apologizes to us, we'll set him up." Yeah that doesn't sound like someone who realizes the situation was handled badly and it doesn't sound like someone who is taking accountability. Sounds like someone who has an ego who believes he can and did no wrong. That is one perk of the hosting world :) I am presently with HawkHost. Who I do recommend for nearly the same price as BuyVM, much better reputation, flexibility, and support and who don't have a shady background/reviews and possibly involved in shilling and what not.
  18. BuyVM(Review) awful experience

    Oh I am not offended by that kind of stuff. We do just as bad if not worse on my forum I run :P I just amused myself at the fact that he is blatantly lying to his friends/clients/jack off buddies about this or that :P It's pretty funny to me. But as I said I didn't expect much from VPSboard(and lord knows it would be even worse on LET) when it came to reviewing Buyvm which is why I posted it here but on more neutral sites.
  19. BuyVM(Review) awful experience

    This is the rich part.....the professionalism of the company discussing the matter with other clients and/or non-clients 1. @Francisco telling lies? At what point did I ask/word that I wanted anything Free from you guys lol. I love how you are telling the idiots who hang on to your every word bold face lies. 2. I fail to see how you are out the license cost. If I paid for the license then how are you out the cost? I'd love to know that. Also to translate: "He should apologize and kiss our ass and we'll get him set right up and take some more of his cash." I love how he assumes that I am running around trying to find service. Nah Bro....I got the fuck on an actual reputable host that doesn't have a shady background/past and actually has made a name for themselves :P
  20. BuyVM(Review) awful experience

    Dude, you sound like a real douche bag. LMAO and you sound like a dumbass. Balances itself out no.
  21. BuyVM(Review) awful experience

    To counter those claims 1. Pretty sure I said both in the chat room when I spoke and the fact that I believe in this thread...I was aware of the hours. I hadn't expected to get a response then. However, moments after submitting the ticket, I did in fact get a response from Aldyric. The issue came when the fact that he...wait for it...went to sleep. While we were conversing and thus left ME unsure of what was going on/the next move. That's where the communication comes in at so all parties involved are fully aware and up to speed. 2. The unverified paypal account....You are absolutely right. That was my screw-up and I should have read your TOS/AUP about that. Of course, had I been asked, I would've had no problem providing proof of whatever needed as well. So not sure what relevance it has. I wasn't aware it was an issue with the paypal until HOURS later when you felt the need to bring it up. I've always paid with all hosts. I assumed that it was fine(never had an issue) and that was my fault. 3. The VPS was actually set up within 3 hours and 10 mins(According to Aldyric) but I digress. Here is where you change your story. You told me Friday in chat, that Aldyric was not familiar with litespeed and he didn't want to just read a guide or manual so it was left to you.....and you said you were going to be training him that night. So now apparently, he in fact DID know how to set up litespeed? I am sorry which is it. I notice you have a habit of changing what you say.... Considering this was also middle of the day, do you people not have more than 1 or 2 people working support at a time? Rhetorical question. I was also under the impression that I had to wait for you to move forward...3 hours prior I already told Aldyric(when I asked how long it would take for the installation) that I had my backup and I was wanting to get my site back up and running. At no point did he mention anything about restoring the back up or anything. Therefore, I was under the impression I had to wait for you. Once again communication 4. Youa re right, I was not familiar with FTP. I was trying to upload the backup to the Cpanel and for whatever reason it was not uploading. I also offered to have the backup uploaded to my onedrive account for download...you insisted on me using Filezila, which I expressed I was familiar with and you showed me how to use it. I never once gave you any type of measurement of time...I never once said Minute, hours, or seconds...in fact that is also said in the screenshot. What I said was it says 3:45-3:50 and it fluctuated up and to higher. You ASSUMED it was 3 hours. I never once said that.... Furthermore, you claimed you could see the process it was going to take for the upload.....so why couldn't you see that after an hour it was done? You tried to sit there and bold face lie to me saying it took 4 hours to upload the database...but you just said you didn't know and were waiting on me. But it in fact took a hour. So which is it? You can see the progress or you can't? 5. What does the DNS have to do with anything? I didn't complain about that... 6. Again my prior hosting account is irrelevant and has nothing to do with you all. I had asked you the night before would it be easier to do the migration or if I just supplied you the backup and you said either or was fine. So whether I cancelled my hosting account the day before, a week before....or a week later, has no relevance here. 7. I asked for the refund of the cpanel license back....I was fully aware of your policy but it doesn't hurt to ask and I didn't make a big deal about it either. SO again I am trying to figure out the fact you and others feel the need to linger on the fact I asked for a refund of the license. You are absolutely right you could have handled it better and the sad thing is, I fully am aware and acknowledge my own wrongdoing/mistakes and I also acknowledged I handled my conversation badly with you via chat. But you still sit here and try to rationalize your own behavior/actions and deem it justifiable to be an ass and that is really the main issue here. The fact that you think you can just be an ass to a customer and justifiable. At no point did I demand you or anyone to do anything for me. At no point did I ask for any of you to hold my hands. And I don't think my expectations of having good communication is anything ridiculous to expect. I apologize I am not one of the fools you host who sit in your chat and praise you like the Gods they believe you are. You can drop that act. If you post something here, on the internet, in full public view, you can expect others to drop by and leave their opinions/judgements/two cents/whatever. Other than Francisco giving you unpolished responses, I don't think BuyVM have done anything particularly wrong here. Moving on; you should maybe find somebody else willing to hold you by both hands for $23/mo. LOL I love how you all keep saying hold my hand? Please show me at any point in my responses where I asked for someone to hold my hand? And thankfully, I have chosen what seems(So far) to be a decent host in hawkhost. And it may help you to read...it's not $23 per month. The $23 was a proration.
  22. BuyVM(Review) awful experience

    If you were expecting ignorant responses, yet made the post anyway, adds fuel to my ulterior motive theory You have no theory, you are grasping at straws. Everyone who posts a complaint doesn't have a deep dark motive...gasp, maybe they just want to...are you ready? REVIEW a service they used. Shocking I know. I expected fanboy response and less impartial discussion but I hoped that wasn't the case. I am no fanboy, I am not even a customer. I was at one time years ago, but rage quit for my own reasons. I got zero refund, never expected it, never requested it, it is still sitting in my account as credit, and never said a word about it until this moment. The way you are so defensive adds more fuel for me, you are after something more. I misspoke about it being both your fault. Fran was right, it's all on you, and you tried to bully him, and he wasn't having it. Just as you are trying to bully me as well, but I also am not having it either. Yeah you obviously have some screws loose there. And if you think this is bullying you, you really need to seek some counseling for those issues you have because nobody is bullying you.
  23. BuyVM(Review) awful experience

    Just to address the FileZilla thing.....First of all, I've never used FileZilla. I've always uploaded my files through cpanel and I attempted to do that as well this time. For whatever reason the file would not upload via cpanel(despite the fact it uploaded just fine on my current host Hawkhost). I mentioned to Francisco that I was not seeing it upload to which he suggested that I use FileZilla and I expressed I was not familiar with that product and he OFFERED(keyword OFFERED) to show me. I never asked nor expected him to do so and tbh all he did was just tell me what info to put where....Literally I probably could've googled it and got the same information as well. So let's not pretend as if he was doing something time consuming...it took all of 30 seconds to show me. And again he offered I never asked. You are right. That was my fault for leaving my previous host at the last minute but that was due to server errors. I had fully intended to renew with them after being promised one thing and discovering that to be false. So I backed my site up and prepared to leave. I also accept accountability that MY CHOICE and I am not blaming BuyVm for that. I also accept accountability for the fact that I could have also handled this situation better which was what I mentioned in the original post. I handled it poorly and I allowed myself to get angry. When I noticed Francisco catching an attitude and then trying to double-talk/lie about this or that, I should have ended it there. That was my fault. My COMPLAINT overall is the fact of how it was handled BY my host. How rude(There's a difference in being straightforward and being a jerk) they were by taking it defensively....My ticket I sent them was not rude. I thanked them for their time and requested a refund. If I was a bad customer I would've been bitching "Yo, you took this long and I am fucking fed up with this shit and you guys suck. Give me my damn money back. All that I paid now Or else." It was nothing like that and there was no reason to get an attitude and handle it as badly as was done.....nor is there no excuse for it. The thread relates to what I perceived to be poor customer support. 1. Please tell me how I had poor expectations? If a host does not properly communicate with me that they in fact just went back to bed and I don't hear from them for about 8 hours...is it wrong for me to assume that I was ignored or this host is not serious? Is it wrong to expect some level of respect when dealing with a refund request? Aldyric was far more easier to talk to/work with and despite the fact of denying the full refund, I didn't have an issue with him. Is it also wrong for me to expect a host to not sit there and try and lie/change their story? 2. Example: I went out for an early birthday dinner with my dad. Food was cold and a bit dry. I was unhappy. So I complained to the manager and I requested a refund. Someone(or some people) took the time to prepare the food and cook it and someone took the time to serve me it.....your point being? You offer a refund policy/money back guarantee....It sucks someone spent their time doing something but if a customer is unhappy with the product or service for whatever reason, they do have that right to complain and get said refund that you advertise. Notice in my original post, I was not rude at all. I expressed my displeasure and disappointment and I politely asked the refund back and I thanked them. Who knew complaining meant I was being a 16 year old girl? 3. I'm cheap because I am asking for a refund? LMFAO. You are absolutely right. I could have stayed with them. I could have stuck it out with them for the month. I am sure the server would have been fine...maybe. But why should I stay somewhere I no longer want to? If my first impression of them was not the best impression, you're saying I should stay with them, ask for a service credit and cross my fingers and hope for the best because they spent the time setting up a server? Good hosts such as Knownhost, Wiredtree, Hostdime, Liquidweb and even lesser known host such as Big Scoots would have handled that better. If you see a customer is requesting a cancellation...your first instinct isn't to get defensive. It isn't to immediately turn around and blame the customer. You see if there is anything that can be done to make the situation better/fix the situation(in many cases it can be fixed) and then if not, cancel the service. How do I know this? It goes for any job that has customer service....My cellphone company asked me why I wanted to cancel. I told them why and I was able to work something out. They didn't turn around and catch an attitude with me. 4. It seems you misunderstand what the screenshots were about. I never once bugged them about anything nor did I rush them.....I know I am not their only customer. The bad mouthing is not about the product(VPS) but the service and how they choose to handle their customers.Maybe they have great servers. I guess I'll never know.
  24. BuyVM(Review) awful experience

    If you were expecting ignorant responses, yet made the post anyway, adds fuel to my ulterior motive theory You have no theory, you are grasping at straws. Everyone who posts a complaint doesn't have a deep dark motive...gasp, maybe they just want to...are you ready? REVIEW a service they used. Shocking I know. I expected fanboy response and less impartial discussion but I hoped that wasn't the case.
  25. BuyVM(Review) awful experience

    The overall complaint I have is that on both sides(Mine and theirs) there was a failure in communication or a misunderstanding either on my part or theirs. The situation could've been improved and handle far better. There was absolutely no reason for Francisco to come off as an asshole from the start talking about "putting this on me". Putting what on you? A customer was making a complaint...that was the time to discuss it and see if there was a way to fix said understanding OR amicably part from one another. Instead, he took a defensive role. Then several times throughout the conversation...double talked, lied or was incredibly clueless. I notice within their chatroom it is a bit of circlejerk so I am kind of glad it bombed out because I am not one to kiss ass to a host :P It's basically a fraternity of idiots I've gathered. it isn't artificial urgency or anything of the sort...... The urgency was in the fact I had reached out earlier on Thursday evening to clarify with Buyvm about the fact I would be ordering the VPS later that night and I asked would I be able to get everything set up and he was like yeah. I needed to leave my current hosting as I wasn't continuing the service with that host. Francisco claims he told me that Aldyric was sleep.......or would be sleep at that time. I don't recall him telling me that but let's go ahead and say he did tell me that. I go ahead and open a ticket up to start up the request to order the managed VPS...For months now, Buyvm has been referring to Managed VPS but they have yet to put a signup so I have to go through the trouble of opening a ticket and going back and forth with them to tell them the stuff I need and blah blah blah. (Time wasted really). I got a reply from a bot letting me know the office hours and blah blah....okay cool. But then I get a response back from Aldyric moments later and we begin discussing and he is asking me about what I need, location, domain name, etc etc. Our replies are fast. So then he just disappears....and I don't hear back from him until 8 hours later letting me know the invoice had been completely. That is not unreasonable...I am sitting here for like 8 hours trying to figure what's going on or what happening. (My site is now down officially since then). Francisco later says the fact he told me Aldyric was sleep and it was "After hours" and it was "generous" that Aldyric was responding then. Thank you oh good lord for gracing me with your generosity. The issue with that is....COMMUNICATION. If he was not going to do the order till the AM or he was going back to sleep...SAY SOMETHING. That prevents confusion and assumption and communicates with your customer. Okay cool...I let it go(First strike) and I asked a few more questions and then I proceeded to pay my invoice. I had let Aldyric know I was in need of getting my site back online asap....and asked how long it would take to get things set up, in hopes to know when I can migrate(I let him know I had my site's backup and everything ready). He said about 3 hours or so....which was accurate. I was a little confused as to why it needed to be passed off to Francisco to do the litespeed install but it was because Aldyric didn't know how to install it(according to Francisco). I take the hit for that annoyance because I could've used the server without litespeed....and they did actually eventually install it for me. So that was me being impatient. The main issue: Came when it was time to upload said backup...for whatever reason it was not uploading via cpanel so he was showing me how to use FileZilla. He claimed that while it was uploading that he was going to get lunch. Which I happily understood and said go ahead and he responded back that he was going somewhere close. That was my last correspondence with him in 4 hours.....I later was told by him via chat and Aldyric in ticket that Francisco did not in fact actually go to lunch and he was waiting hours for my reply. Not what I was told by Francisco....so it was a lie. And from there it begun to spiral into something entirely more than it should have been. I don't care what you believe and there is no ulterior motive at play here. I am voicing a complaint....How exactly is my experience less than expected that my expectations were too high? LMAO...what? So everytime a customer is unsatisfied with a product or service it is because their expectations are too high? Furthermore the VPS itself is not $23...it was $40 I believe but due to it being middle of the month it is prorated to $23 You acknowledge in your own post it is likely poor communication on BOTH sides and then thus you turn around making excuses (Francisco is a person...yeah but he is also in customer service/technical support and you carry yourself better than you do. It has nothing to do with being blunt) and then turning around blaming me entirely. :P I expected such ignorant responses on VPSboard.