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looks like they are asleep at the wheel now. Interworx licenses set to inactive and not responding to tickets. Too bad because they used to be very good with services and support.

I'm of the belief that all domain ownership should be open information but there is no need to list phone numbers or personal home addresses as it does open one up to spammers and other forms of lowlifes. The whois information should include registered owners name and country only. Any legal...

The only problem I see with this is that there are so many clients that will go from host to host abusing this to gain free services just like so many buyers on ebay. All they need do is wait until the time for disputes is almost up and then file a dispute over uptime or something that is easy...

Another EIG buyout mabe? lol  :P

Looks like the path was short...http://boxcwebsites.com/

It all depends on what your vendor offers as support times. Some companies offer better support than others but generally what zomgmike outlined above looks about right. Most vendors worth their salt will answer tech support tickets within the hour or better and sales/billing tickets the same...