Current state of vpsBoard 02/04/2017Dear vpsBoard members and guests:
Over the last year or two vpsBoard activity and traffic has dwindled. I have had a change of career and interests, and as such am no longer an active member of the web hosting industry.
Due to time constraints and new interests I no longer wish to continue to maintain vpsBoard. The web site will remain only as an archive to preserve and showcase some of the great material, guides, and industry news that has been generated by members, some of which I remain in contact to this very day and now regard as personal friends.
I want to thank all of our members who helped make vpsBoard the fastest growing industry forum. In it's prime it was an active and ripe source of activity, news, guides and just general off-topic banter and fun.
I wish all members and guests the very best, whether it be with your business or your personal projects.
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Showing results for tags 'customer support'.
Found 3 results
drmike posted a topic in Job Offers & Job RequestsI have a shop that is looking for experienced support representative(s). Remote work / contract position. Paid weekly. Should have real experience working with WHMCS on Linux VPS and cPanel. Should be familiar with command line and common network tools. Abuse and suspensions are big piece of daily load. Screening of new orders will be required too. Even tempered workers wanted who understand customers pay the bills and can be difficult and may suffer from language barriers. Work is in English speaking only shop. Send me your resume if interested.
Not a gripe with anyone I am working with / clients, but an evolving and growing gripe due to what I keep stepping in during research (read: shit). I continue to fail to understand why support is an afterthought at best in the hosting industry. This business is NOT PASSIVE INCOME. Passive income is an income received on a regular basis, with little effort required to maintain it. You have to not only sell to buyers, but have to provide rapid and useful presales support and maintain the customer with rapid and useful support when they are a customer. Failing to results in sales not happening, customers doing more chargebacks and long term lack of business. Apply a per customer support overhead dollar value so you fund support. I was doing research on a company earlier and realized they had been a VPS company in the recent past. They stopped doing that because they couldn't provide ADEQUATE customer support. They flipped customers to another VPS provider, who within several months stopped offering services and for the exact same reason. Problem is this company and owner did the same thing in other hosting niches over time. Same bad approach, same fail. Earlier I had someone (an end buyer) say about how bad support was widely, that other providers typically were 24-48 hour response time waits. Here's my message to company owners - stop buying yachts, fancy cars, opulent watches and fluff for your ego. Instead invest in workers that actually show up and do work. This is business, treat it like that before you find yourself without one. Again, hosting businesses ARE NOT PASSIVE INCOME.
DomainBop posted a topic in General TalkOVH's Kimsufi is scrapping its 1 year old "forum only support" and Kimsufi users will now be able to enjoy the same quality support as other OVH users. Hardware support and commercial support (billing, order questions) will now be handled by email, Mon-Fri during office hours. Support for software problems remains forum only. http://forum.kimsufi.com/showthread.php?32524-Evolution-du-support-Kimsufi http://www.kimsufi.com/fr/support/ ------------- In other news from The Constantly Changing World of Oles, RunAbove is handing out $37 in credits this week (get a $32 credit for signing up for the Power8 beta and a $5 credit for signing up for the Cloud Sandbox alpha beta ). https://www.runabove.com/index.xml ..and SoYouStart has a 1 month free beta for their Open Stack dedicated cloud http://www.soyoustart.com/fr/betas/cloud-openstack/