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    • MannDude

      Current state of vpsBoard   02/04/2017

      Dear vpsBoard members and guests:

      Over the last year or two vpsBoard activity and traffic has dwindled. I have had a change of career and interests, and as such am no longer an active member of the web hosting industry.

      Due to time constraints and new interests I no longer wish to continue to maintain vpsBoard. The web site will remain only as an archive to preserve and showcase some of the great material, guides, and industry news that has been generated by members, some of which I remain in contact to this very day and now regard as personal friends.

      I want to thank all of our members who helped make vpsBoard the fastest growing industry forum. In it's prime it was an active and ripe source of activity, news, guides and just general off-topic banter and fun.

      I wish all members and guests the very best, whether it be with your business or your personal projects.

      -MannDude

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  1. Technical Support Operators staff the front lines of our company - namely our 24/7/365 helpdesk. They're responsible for providing our customers with extraordinary customer service and support on a daily basis and ensuring that going above and beyond is just part of the job. In addition to technical prowess, our Technical Support Operators need to posses customer service skills that are way beyond average and also have an attitude and personality that makes them suited to work with people (our customers and their co-workers!) and make those people happy. Compensation is dependent upon experience and skillset. Please note we are a Linux only host, so Linux experience is a must. The primary responsibilities of our Technical Support Operators are: Provide customers support via our 24/7 helpdesk. Troubleshooting email delivery issues Troubleshooting cPanel, Plesk, and DirectAdmin related issues Troubleshooting DNS, FTP, SSL, Apache, and other service-related issues. Ensuring customer satisfaction Basics: All of our Technical Support Operators: Must be customer-focused, and willing to do whatever it takes to resolve customer issues. Going above and beyond is the standard at KnownHost. Our customer reviews reflect this. Excellent written English. Technical Support Operators currently primarily provide support over email, but may occasionally be asked to pitch in with live chat and phone support. Must be familiar with Linux shell (bash), Apache, PHP, MySQL, email (POP3/IMAP/SMTP), FTP, DNS and other standard web hosting applications and protocols. Must be able to work under pressure when bad stuff happens and get the job done. Multi-tasking is a must. KnownHost has a lot going on, and multiple brands. Must be able to ask customers for complete error message or derive the context of their problem if they provide insufficient information. Bonus: If our Technical Support Operators know this stuff already, great. If not, they'll learn it in training and on the job: cPanel/WHM, Plesk, and Directadmin control panels Knowledge of PHP, Python, Perl and/or Ruby on Rails. Can install PHP from source, enabling required modules. Also, can install a separate Python version that is separate from the operating system version. Iptables firewalls (CSF, APF, etc.) Common customer website apps, like Drupal, WordPress, MediaWiki, Magento, ZenCart, etc MySQL commands for support or troubleshooting, like importing/dumping a database, simple SELECT statements or "SHOW PROCESSLIST" Perks: You get the opportunity to work with great and very smart people, help our customers, and have a chance to be part of a growing and successful company. You also get: Competitive pay Comprehensive health, dental, and vision insurance plans Flexible scheduling, including up to 20 days of paid time off. Frequent catered lunches Snacks, water, and coffee A variety of other perks , including free web hosting, and more. Because this position is full time and includes perks, we expect KnownHost to be your only hosting-related job. To apply please visit http://careers.knownhost.com This position is local to our Birmingham, AL support office, however, relocation assistance is available for qualified candidates.
  2. KnownHost is a high-end shared, VPS, and dedicated web hosting company in Birmingham, AL that prides itself on providing extraordinary customer service and support to its growing customer base. We're privately owned, profitable, growing and we're looking for enthusiastic, friendly, and knowledgeable employees to join our expanding team. We recognize that, along with our customers, our team is our most valuable asset. This is a local position in Birmingham, AL and the willigness to relocate is required. Inquiries from outsourcing companies and recruiting agencies will be ignored. Technical Support Operators staff the front lines of our company - namely our 24/7/365 helpdesk. They're responsible for providing our customers with extraordinary customer service and support on a daily basis and ensuring that going above and beyond is just part of the job. In addition to technical prowess, our Technical Support Operators need to posses customer service skills that are way beyond average and also have an attitude and personality that makes them suited to work with people (our customers and their co-workers!) and make those people happy. Please note we are a Linux only host, so Linux experience is a must. The primary responsibilities of our Technical Support Operators are: Provide customers support via our 24/7 helpdesk.Troubleshooting email delivery issuesTroubleshooting cPanel, Plesk, and DirectAdmin related issuesTroubleshooting DNS, FTP, SSL, Apache, and other service-related issues.Ensuring customer satisfactionBasics: All of our Technical Support Operators:Must be customer-focused, and willing to do whatever it takes to resolve customer issues. Going above and beyond is the standard at KnownHost. Our customer reviews reflect this.Excellent written English. Technical Support Operators currently primarily provide support over email, but may occasionally be asked to pitch in with live chat and phone support.Must be familiar with Linux shell (bash), Apache, PHP, MySQL, email (POP3/IMAP/SMTP), FTP, DNS and other standard web hosting applications and protocols.Must be able to work under pressure when bad stuff happens and get the job done.Multi-tasking is a must. KnownHost has a lot going on, and multiple brands.Must be able to ask customers for complete error message or derive the context of their problem if they provide insufficient information.Bonus: If our Technical Support Operators know this stuff already, great. If not, they'll learn it in training and on the job:cPanel/WHM, Plesk, and Directadmin control panelsKnowledge of PHP, Python, Perl and/or Ruby on Rails.Can install PHP from source, enabling required modules. Also, can install a separate Python version that is separate from the operating system version.Iptables firewalls (CSF, APF, etc.)Common customer website apps, like Drupal, WordPress, MediaWiki, Magento, ZenCart, etcMySQL commands for support or troubleshooting, like importing/dumping a database, simple SELECT statements or "SHOW PROCESSLIST"Perks:You get the opportunity to work with great and very smart people, help our customers, and have a chance to be part of a growing and successful company. You also get: Competitive payFlexible scheduling, including up to 20 days of paid time off.Frequent catered lunchesSnacks, water, and coffeeA variety of other perks , including free web hosting, company paid outings, and more.Because this position is full time and includes perks, we expect KnownHost to be your only hosting-related job. Interested in applying? Check out our careers page.
  3. Looking for a sysadmin for our core team to provide technical support to LiteSpeed users. (Linux/Unix, Apache, cPanel experience required. Web hosting experience preferred.) LiteSpeed Technologies is looking for a flexible, motivated sysadmin with experience and interest in web hosting and web servers — someone who enjoys new situations and solving customer problems. The ideal candidate would have experience with customer-facing web hosting troubleshooting, years of Linux experience, and the ability to write documentation. The systems administrator position is full-time, W2, with health benefits. It will be on-site at our office in northern New Jersey. You may start remotely, on a contract-to-hire basis, but we will require you to relocate to NJ once both sides are confident in our ability to work together (about 1-2 months). More information about LiteSpeed Technologies can be found on our website — litespeedtech.com Salary: Competitive based on experience, with bonuses. Relocation packages are available for out of state hires. LiteSpeed Technologies provides full health benefits. Responsibilities: * Serve as level 2 support technician, diagnosing and solving various issues on production servers via ssh and/or kvm console. * Build/lead offsite support team. * Test new features, check bug reports. * Manage and improve internal infrastructure (production servers, internal test servers, backups, VPN). * Write support documents and tutorials on LiteSpeed products. * Maintain websites and web applications for and connected to LiteSpeed products. Qualifications: * Minimum 3 years experience in web hosting industry or 3+ years experience as a Linux system admin. * BS in computer science or related field a plus. * Comfortable and efficient working/troubleshooting on live production servers. * Thorough understanding of Networking, TCP/IP, HTTP. * Very familiar with Apache and major hosting control panels (cPanel, Plesk, DirectAdmin, InterWorx...). Knowledge of LiteSpeed Web Server would be a great advantage. * Excellent communication (written & verbal) skills. * Legally permitted to work in the USA. Skills: Required: * Strong, efficient troubleshooting skills, especially with novel problems and environments * Full and deep understanding of both Linux and Unix * Apache configurations (mod_rewrite, mod_security…) and trouble shooting * MySQL administration and performance trouble shooting * IPTABLES firewall administration * HA Cluster setup and administration * Working with open source tools/projects * Can use source control software: git, svn, cvs * PHP, Perl, shell scripting * OpenVZ, VMware, Citrix XenServer, XenSource, or other virtualization platforms * Understanding of DNS, TCP/IP (including IPV6) * Excellent communication skills Highly Desired: * LiteSpeed Web Server knowledge * Experience with cPanel, Plesk, Webmin, Plesk, DirectAdmin, and other control panels * Team building skills * Document and tutorial writing * Experience with Kernel hardening, IPFW, and other security tools * Computer science background Not Required, But Might Be a Plus: * Programming languages: C/C++, Python, Ruby, Javascript, XHTML, CSS * Experience with NGINX, IIS, and other webservers * Experience with database programs other than MySQL * Nagios, Cacti, RRD, SNMP, or other monitoring tools If you want to work with the other motivated individuals in the LiteSpeed team, please pm lsmichael.
  4. Hey guys :) Anybody here good with graphics and fancy making a few dollars by playing around with some banners? Not going to be a large payment at all, and looking more for someone who's just good with Photoshop, an "expert" isn't essential, just somebody who knows their way around. Drop me a PM if you're interested.. will be wanting to just spend some time on Skype throwing around ideas etc. and just seeing what can be made :). Thanks, Liam