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Have you ever been given more resources then you paid to receive?

TruvisT

Server Management Specialist
Verified Provider
Have you ever paid for a service but were given more resources then what you paid to recieve?

Example: Recntly while buying dedicated servers, we were given much bigger drives then orgiginally paid to recieve.
 
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MannDude

Just a dude
vpsBoard Founder
Moderator
Seems to be more common on dedis. You may not have the -exact- spec in stock as to what was ordered, but have a similar (but better) build you can do. Usually better drives or CPU.

And no, I've not been so lucky to receive this myself. 
 

yomero

New Member
At Datashack, I got a little bit better processors in their "AMD Dual Opteron 2216" server (got 2218s).
 

splitice

Just a little bit crazy...
Verified Provider
Yes, quite often I've received greater than target than specification hard drives. Usually it costs more to de-rack and downgrade than the depreciation and lost income for those parts.

I have also received a Xeon based server when ordering a i7 Quad core (was cleared with me first). And an upgrade to dual hard drives instead of a single SSD when there would be a significant delay on the order due to lack of stock (again, cleared with me).
 

Steven F

New Member
Verified Provider
On more than one occasion, we've given higher specifications than ordered. Just two examples: One was a CPU upgrade, like mentioned by @Nett, but not with ColoCrossing. The other was with ColoCrossing, where the client ordered a single 500 GB HDD, and we were given a server with 4 x 1 TB HDDs. The additional costs were eaten by us. If you're renting the hardware, I see it as a problem for the provider. Mention it to them, but they definitely should eat the costs. If you purchased the hardware, I don't think it's right for you to keep the accidental upgrade (if it was accidental). However, this really is a personal ethics question. Where do you draw the line for right and wrong?

Bought an E3-1240v3 dedi from CC, but received E3-1270v3.
That's not too uncommon. They basically don't distinguish unless you specifically ask for a CPU, however the 1270s are a bit more rare.
 
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Nett

Article Submitter
Verified Provider
The other was with ColoCrossing, where the client ordered a single 500 GB HDD, and we were given a server with 4 x 1 TB HDDs. The additional costs were eaten by us. 
CC mis-configured the server and asks you to pay the extra?
 

AThomasHowe

New Member
Quite a while ago now a friends server that I set up for them (Kimsufi 24G) had a 1Gbps uplink instead of a 100mbps, not really had anything myself though.

Kimsufi did used to be known for swapping parts for something basically comparable and not capping uplinks accidently all over a few years ago, not sure how it is now. I'm sure it still goes on but it used to be a bit of a lucky dip what processor and stuff you'd get.
 

datarealm

New Member
Verified Provider
We do it all the time.  We have to advertise the lowest common denominator on our plans to make sure we meet minimum specs.  Delivering something lower powered / lower spec'd than what was ordered is a big no-no (unless cleared with customer first with appropriate compensation).

However if someone orders a 2.4GHz CPU and all we have on hand is a 2.6GHz CPU, well its a no-brainer to give them the 2.6GHz chip instead of going out and buying a brand new one.
 

HalfEatenPie

The Irrational One
Retired Staff
Yeah I've had this happen once when ordering a computation node with Datashack a while back.

Ordered 4 GBs of RAM, got 8 GBs.  Funny thing though, I only fully used up like 2GB Max.   
 

Gaiacom_LC

New Member
Verified Provider
Sure, it sometimes happens that negotiations land on something, and in the end the details are not so relevant. It's always a relief to find a vendor/provider that works more on that kind of basis.  ;)
 
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Wintereise

New Member
Not really common in the VM industry, happens more with dedis.

Reason is simple, deracking and pulling out hardware has a cost -- and everyone in the industry tries to avoid that cost if at all possible.
 

MartinD

Retired Staff
Verified Provider
Retired Staff
 The other was with ColoCrossing, where the client ordered a single 500 GB HDD, and we were given a server with 4 x 1 TB HDDs. The additional costs were eaten by us. If you're renting the hardware, I see it as a problem for the provider.
Such irony. Quoted for posterity.
 

William

pr0
Verified Provider
WHy didnt you just return that box to CC..? It's obviously the wrong config and you should not pay more for it..
 

Aldryic C'boas

The Pony
On more than one occasion, we've given higher specifications than ordered. Just two examples: One was a CPU upgrade, like mentioned by @Nett, but not with ColoCrossing. The other was with ColoCrossing, where the client ordered a single 500 GB HDD, and we were given a server with 4 x 1 TB HDDs. The additional costs were eaten by us.
Wait... so you're basically using the GVH model of dedi service?  Let the client order, and pray your upstream follows through?  And with CC, of all people?
 
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