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      Current state of vpsBoard   02/04/2017

      Dear vpsBoard members and guests:

      Over the last year or two vpsBoard activity and traffic has dwindled. I have had a change of career and interests, and as such am no longer an active member of the web hosting industry.

      Due to time constraints and new interests I no longer wish to continue to maintain vpsBoard. The web site will remain only as an archive to preserve and showcase some of the great material, guides, and industry news that has been generated by members, some of which I remain in contact to this very day and now regard as personal friends.

      I want to thank all of our members who helped make vpsBoard the fastest growing industry forum. In it's prime it was an active and ripe source of activity, news, guides and just general off-topic banter and fun.

      I wish all members and guests the very best, whether it be with your business or your personal projects.

      -MannDude
Aldryic C'boas

You're all doing it wrong.

26 posts in this topic

Great post! I think your emphasis on waiting to respond to obnoxious tickets is important. Customer service is extra important when you're a company providing a service online. The customers can't see you, so they may behave differently than say, if a washer repairman was in their home. It's typically easier for a person to be rude behind a keyboard than to your face. You just have to remember that your job is to handle all tickets professionally, no matter the circumstance. If you are helpful, professional and empathetic most people will calm down and work with you for a solution. Of course, there are those random people who really are just jerks, but, like you said, they're less common than we think.

 

Again, great post (you posses great wit) and thanks for sharing!

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Excellent post! Well written etc. All providers can learn something from it no matter how great they think they might be. :)

 

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On 2/21/2015 at 7:01 AM, drmike said:

Price is a custom thing based on what your spend is, on what your staff costs and on what end of accounting you find acceptable to live off of.


Price depends on customer acquisition cost. Nothing more really matters.

The price is defined by the segment leaders and your margin will be lower than theirs.

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On 2/19/2015 at 9:22 PM, Aldryic C'boas said:

Just don't be that guy that keeps asking if you'll solve their problems for them.  Nobody likes that guy.

I think that is one of the main issues with the hosting companies nowadays. They are full of people that do not have the proper skills to run such a company. At the first problem they encounter they will spam the forums or if they are resellers, spam the provider with requests to solve their issues. You do not go to war without a sword, so make sure to get one.

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