Stay away from Damien and his company SupremeBytes. (my review)

[coreyman]

Damien refunded my order and I halted the announcement, they were beyond screwed.

Before I even knew about you and this thread I told Damien that there looks to be some bad people on the other part of his /19.

If you google your IP range and then spamhaus theres even people on google groups talking about spam emitting from your /21

Senderbase should only be used as a reference nothing more, sometimes it can be far form the truth.

His entire /19 is most likely blocked at the big email providers etc as collateral damage.

A SWIP wouldn't do anything but hide the abuse from Damien, do you have any system in place to prevent spamming off your service?

I see the google groups thing you act like he (the one person) said it was a huge issue - he had an issue with a couple of ips 11, 13, 107, 108, 109, 110, 115, 119 through 130 in 167.89.1.X

I'm certain as soon as I received a complaint that this was termianted.

Yes - we have nodewatch installed with an SMTP limit on vps customers. Dedicated customers however we will wait on an abuse complaint and terminate services completely if there is a recurring abuse issue.

For anyone that wants to know here is the google groups conversation he is referencing... THE ONLY THING ON GOOGLE ABOUT THE RANGE... https://groups.google.com/forum/#!topic/news.admin.net-abuse.email/Hx4fkIfrcsw

Sounds like you are in bed with Damien honestly.

Edit: Swipping wouldn't have 'HID' abuse from Damien.. it would have allowed me to actually do something about it since he sent reports so damn late!  

Hell - instead of swipping he could have even set up an email forwarder to my abuse addresses.....but he didn't.

 

[DamienSB]

[SIZE=10.5pt]The network range was SWIPPED to you, however removed when we revoked your address space for sending too much spam. We wouldn't receive responses from our notices until 5-9 days later. We wouldn't forward every notice as we would receive in the thousands of notices every week over your IP range. We forwarded samples of every batch of notices that would flood in. We also placed phone calls to your contact number we have on file when bounce notifications were received for failing your spam checks on your mail server (common for not white listing our abuse email address). We made every effort to notify you of abuse - however that was never the issue. The volume of spam originating from the network block was unacceptable. You continued to sell services to known spammers and allowed them to use the address ranges. This is not one incident - it was many over the course of several months. [/SIZE]

[SIZE=10.5pt] [/SIZE]

[SIZE=10.5pt]At the beginning of the term the entire /21 was listed and we requested it be removed. Spamhaus doesn't keep a log record and we don't maintain abuse emails after 30 days.[/SIZE]

[SIZE=10.5pt] [/SIZE]

[SIZE=10.5pt]This was a consistent issue for the entire duration of your stay with us. It was beginning to damage our adjacent network block's reputation. [/SIZE]

[SIZE=10.5pt] [/SIZE]

[SIZE=10.5pt]We have a zero tolerance for spam and abuse in our network and with our IP addresses. [/SIZE]

 

[coreyman]

Ok now this is getting hilarious... I'm now the slow responder. I didn't really ever respond to your notices, and when I did... you didn't acknowledge so I didn't bother. I took it up with spamcop (the only reports you ever sent me).

You never called me - this is even more hilarious. I didn't sell to known spammers, please elaborate if you wish! All of your accusations are baseless given your reputation to be slow as hell at everything. Seems like you have a zero tolerance and zero effort policy .

Also you say that my entire /21 was listed at the beginning with spamhaus.. but you failed to notify us? Sounds like you thought it was the previous tenant's issue. Why was it listed at spamhaus? Sounds like a major issue that needs to be taken care of.... very odd of you to keep it quiet.

Edit: OOPS the above paragraph is invalid as we did know about it... see our posts down below.

 

[DamienSB]

 

[coreyman]

So a FEW DAYS after my range was assigned to me... ( I hadn't even finished assigning them to customers yet....) I was listed as a snowshoe range? 

 

[DamienSB]

https://www.dropbox.com/s/mw0e6673z9rcmtb/Fwd%20SBL224864%20167.160.88.021.msg?dl=0

I have a email from you explaining that you suspended the customer and that you requested information from spamhaus. What do you mean you didn't know about it?

The dropbox is an outlook msg file.

 

[coreyman]

https://www.dropbox.com/s/mw0e6673z9rcmtb/Fwd%20SBL224864%20167.160.88.021.msg?dl=0

I have a email from you explaining that you suspended the customer and that you requested information from spamhaus. What do you mean you didn't know about it?

The dropbox is an outlook msg file.

I can't open the msg file, but I'll take your word for it. Looks like I may have known about this???? What does this have to do with my range being revoked though, since this was the only spamhaus issue at the beginning

 

[DamienSB]

For everyone who cant open .msg 

http://imgur.com/a/9DtDx

 

[coreyman]

For everyone who cant open .msg 

http://imgur.com/a/9DtDx

Ok thank you now I remember. Spamhaus thought that everything on that range was a single customer sending spam.... we set them straight and suspended every customer that had an issue after we got the list from Spamhaus. This is just proof that we took action on abuse, now what was that you were saying?

Also if this range was swipped to me why would spamhaus tell us the space needed to be swipped so we could get the complaints? Why would arin tell us we needed it to be swipped on 12-16-2014

More importantly why would you knowingly refuse to update arin about us renting the addresses?

 

[trewq]

This whole discussion is the most unprofessional thing I've seen in ages. Damien was well within his rights to revoke the IPs as they were his, no matter the reasoning.


While it was a bit of a dick move to not give enough time for a changeover, a business without a fallback supplier needs to rethink their practices.


Glad everything has worked out now Corey and it doesn't take too long to recover.

 

[coreyman]

This whole discussion is the most unprofessional thing I've seen in ages. Damien was well within his rights to revoke the IPs as they were his, no matter the reasoning.


While it was a bit of a dick move to not give enough time for a changeover a business without and fallback supplier needs to rethink their practices.


Glad everything has worked out now Corey and it doesn't take too long to recover.

Yes he was well within his rights to revoke the ips, that is not why I'm telling people to stay away. I agree.

Hold on while I go buy another cabinet with another company, fill it with servers, and get ips assigned just to have it sit dormant... I don't think there is a company in existence that does this just to have a 'fallback'. I should have had a contract, but he shouldn't have been a dick as well.

DamienSB thanks the post above where he is called a dick for his actions..... so you acknowledge that you were being a dick?

 

[DamienSB]

you went from saying we failed to notify you to "we cleaned it up" when there's a clear pattern of abuse from all over the range.

We did make phone call attempts, however there was no answer on your side.

We prune back notices to avoid our notification inbox from growing too large. 

 

[coreyman]

you went from saying we failed to notify you to "we cleaned it up" when there's a clear pattern of abuse from all over the range.

We did make phone call attempts, however there was no answer on your side.

We prune back notices to avoid our notification inbox from growing too large. 

 Guess what - when you make sales, abuse goes up... especially in the vps business. We were growing like crazy and making sales thanks to you providing this range for a great price!

We had abuse - abuse was dealt with, you revocated us with abuse as the reason. That has been determined. Pasting abuse notices is just irrelevant. What the warning here from us is - is that you were being a dick and not giving us enough time to leave. That is all.

 

[DamienSB]

I've never seen as many abuse reports from any of our customers than what I saw from you. Growth in the VPS market does not directly equate to that level of abuse notices. I could explain 10 or even 100. But not a few thousand every week for months.

 

[coreyman]

You always go back to this 'thousand' number..... If it was from the same address - it was probably because you took 2 months to send us the notice. With our SMTP limits in place, and only 2048 ip addresses please explain how we could have 'Thousands' of complaints (of which we never received). We did in fact receive a few notices every other week or whenever you decided to send them that were dealt with. We ran advertisements weekly - this is expected. You say you pruned notices, but you seem to have notices from when we were first a customer.

I never once received a friendly email stating - "Hey, we have an abnormal number of complaints and are thinking about terminating your addresses, is there anything you can do to stop it?".... because you know I would have told you to SWIP to us which you didn't want to do for some reason.

We had a limit of 200 concurrent SMTP connections in nodewatch, I felt this was a good number. I feel that if we REALLY had a few thousand complaints every week we would have been terminated the first 2 months..... am I wrong?

 

[DamienSB]

We tried to give you the benefit of the doubt.

I wish you the best of luck with your new providers. 

 

[coreyman]

We tried to give you the benefit of the doubt.

I wish you the best of luck with your new providers. 

Very nice way to avoid everything I asked. Thank you for your participation in this thread. We've never had a problem with corexchange/zayo. I don't expect to have any problems with ARIN either.

 

[DomainBop]

While it was a bit of a dick move to not give enough time for a changeover,

Based on this thread, BitAccel's customers weren't notified until December 29th that the IPs were being revoked on the 31st.  That's 20 days after BitAccel was notified by Damien the IPs were being revoked.

http://www.webhostingtalk.com/showthread.php?t=1444016&highlight=bitaccel

 

[coreyman]

Based on this thread, BitAccel's customers weren't notified until December 29th that the IPs were being revoked on the 31st.  That's 20 days after BitAccel was notified the IPs were being revoked.

http://www.webhostingtalk.com/showthread.php?t=1444016&highlight=bitaccel

Yes that is correct - we thought we would be able to obtain addresses from another source before all hell broke loose  We made a mistake there. We were actually in contact with @KuJoe had signed contracts and EVERYTHING  then unexpectedly ARIN denied his request for more addresses . @KuJoe can shed some light on this. I hope he doesn't mind that I made this public. KuJoe was very helpful and we even ordered a vps from him to get our site online during our downtime so we could send notices.

 

[KuJoe]

We were actually in contact with @KuJoe had signed contracts and EVERYTHING  then unexpectedly ARIN denied his request for more addresses . @KuJoe can shed some light on this. I hope he doesn't mind that I made this public. KuJoe was very helpful and we even ordered a vps from him to get our site online during our downtime so we could send notices.

This is correct. ARIN denied our request for additional IPs because "There's no policy to allow us to approve an additional allocation because you have a need for more IP addresses than you have free.".