Recent content by latic

Hello There, DropFunnels.com requires further dedicated Support Team Members. Must have: 1. Experience in a customer facing support role (Tickets, Chats and phone calls) 2. Enjoys working to help customers while following internal processes 3. Good understanding of Wordpress (and ideally...

Hey Guys, Looking for one or two system admin level staff staff for a brand based in the USA (more details can be provided via PM). We believe in being processed based and trying to automate as much as possible. The people who join need to have the right personality fit and we'll find that out...

Rather than laundering the senior management genuinely didn't know about it. Until I stepped into middle management no one knew it was going on (or of they did they kept quiet), was easy to see with people using the same ips and always "renting an office with friends". At one point 10 or more...

The head of Arvixe Support. He was one of the people EIG/ASO continued to speak to but stood his ground in regards to his opinions and I really wouldn't like to know how much worse and how much sooner things went to shit. When Arvixe merged into EIG it seemed to be merging into an ASO which...

A comment on Diya, half of the Arvixe indian staff were shell staff / multideskers. These are indian companies who setup "people" and then take the money paying the end staff members only $400 - $500 a month (They'd be getting paid around $1700). This type of thing is rampant in the industry as...

The worst thing about all of this is the way the customers have been treated. Within the escalation department (Which I created and ran) tickets went from around a 6 hour turn around and 20 tickets open at anyone time, to a 2 week turn around and over 1500 tickets open!  Long and short is...