It's not so much a fault, but it requires some sublime stability for the TCP connection for it to be usable in any non-frustrating capacity.
I recommend you to RDP into a dedicated box somewhere, and then use it off there -- obviously, the lower the latency, the better.
+1, and even if you get past LAX -- there's no way to fix internal congestion that is on their last mile backbone.
That was a losing battle when we tried it, I can't imagine things have changed any lately.
ARIN's IRR db is very, very sparsely populated.
For people caring about IRR at all, querying RADB is probably your best bet.
You can also use the RIPE RIS API if you want to know the prefixes actually announced instead of registered, works very well.
Voluntary pre-funding is NOT refunded, yes -- this is not just us, if you read up you'll see other people doing the same. Additionally, most of our brands do not accept pre-funding PRECISELY for this reason.
No money was stolen, it's still in your account as credit. If this is not the case...