I would close your other tickets and just create a new one if they've been open for more than 24 hours with no response. My new tickets have been responded to fairly quickly, so your older ones might simply be buried.
I finally got one of my 2 VPS in buffalo back up today - it was a fresh install & the password hadn't been changed. There was no notification to let me know that it was back up. Fortunately I have my own backups, but it's going to be time consuming to upload them all.
Well that will make life a little easier... Are they emailing people when their VPS goes back up or should we just keep trying to ssh until it eventually works?
So they're not sending out new root passwords after the DB leak? It's a good thing we live in such an honest world. :unsure:
Was there any notification to you when your VPS came back up, or do we just have to keep trying indefinitely?
Was wondering the same thing, but I am assuming they're talking about nodes...otherwise we could be looking at being back online sometime next month....
I'm still without my two VPSs in Buffalo. I've got my own backups, and since they're not restoring backups now I don't know what's taking so long to get the nodes up
So all the Buffalo nodes that aren't already up should be up in the next hour or so?
Will new root passwords be emailed out to everyone?
If customers choose to open a ticket and get their VPS restored from your backup individually, how much longer would that end up taking?