amuck-landowner

24khost, where are you?

ihatetonyy

ihatetonyy

New Member
devonblzx said:
So as a note to VPSBoard users and former 24KHost clients, many that may have signed up for one of the "amazing" offers will receive the unfortunate news that we will not be able to continue to provide the plan at the given price or specifications.   I hope users do not take this out on RockMyWeb as we were only doing our best to keep servers online that would have otherwise been offline and left in the dark if we had not stepped in.
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Perhaps this is better dealt with in a ticket but I'm pretty sure other 24KHost refugees probably have the same two questions:

  • When will customers receive notification that their plan was one of the unsustainable ones?
  • I'm receiving overdue invoice notifications from 24khost's WHMCS but don't see any invoices in VPSGrid - would I be correct in assuming I should ticket to get an invoice made in VPSGrid, or have you taken over 24KHost's WHMCS?
Thanks in advance, and thanks for taking over 24K's customers. Apologies if you've answered these earlier in the thread and I haven't seen it.
 
devonblzx

devonblzx

New Member
Verified Provider
ihatetonyy said:
Perhaps this is better dealt with in a ticket but I'm pretty sure other 24KHost refugees probably have the same two questions:

  • When will customers receive notification that their plan was one of the unsustainable ones?
  • I'm receiving overdue invoice notifications from 24khost's WHMCS but don't see any invoices in VPSGrid - would I be correct in assuming I should ticket to get an invoice made in VPSGrid, or have you taken over 24KHost's WHMCS?
Thanks in advance, and thanks for taking over 24K's customers. Apologies if you've answered these earlier in the thread and I haven't seen it.
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Thanks for your questions.  I have heard that their billing system is still sending out notifications, but they should be ignored.  They are just being automatically generated since their WHMCS is still online.  The only invoices that should be paid are through our system.

If you have an invoice due, it will most likely be generated tomorrow.  All notifications about new plans are being sent out tonight, you should expect it within an hour or so.   Even if you don't have a plan modification, you should be receiving an email so feel free to PM me or open a ticket if you don't receive an email tonight.
 
Francisco

Francisco

Company Lube
Verified Provider
devonblzx said:
Thanks for your questions.  I have heard that their billing system is still sending out notifications, but they should be ignored.  They are just being automatically generated since their WHMCS is still online.  The only invoices that should be paid are through our system.

If you have an invoice due, it will most likely be generated tomorrow.  All notifications about new plans are being sent out tonight, you should expect it within an hour or so.   Even if you don't have a plan modification, you should be receiving an email so feel free to PM me or open a ticket if you don't receive an email tonight.
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Make sure the solus API key for them is disabled.

You don't want it nuking users.

Francisco
 
ihatetonyy

ihatetonyy

New Member
devonblzx said:
Thanks for your questions.  I have heard that their billing system is still sending out notifications, but they should be ignored.  They are just being automatically generated since their WHMCS is still online.  The only invoices that should be paid are through our system.

If you have an invoice due, it will most likely be generated tomorrow.  All notifications about new plans are being sent out tonight, you should expect it within an hour or so.   Even if you don't have a plan modification, you should be receiving an email so feel free to PM me or open a ticket if you don't receive an email tonight.
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Thanks! Just got my email about 30m ago. Sad to see my plan was one of the unsustainable ones but glad to see you've given multiple options to choose from.

Also, you may want to get avast to stop popping its self-promotion signature at the bottom of your emails..
 
G

grillmaster

New Member
Sad to say, they shut down my server without contacting me.  Apart from the non functional control panel, it was one of my best performing servers.  I was also on an "unsustainable plan", so I had a feeling it would happen sooner or later.  It would have been nice to receive some sort of contact before shutting down my server though...
 
devonblzx

devonblzx

New Member
Verified Provider
grillmaster said:
Sad to say, they shut down my server without contacting me.  Apart from the non functional control panel, it was one of my best performing servers.  I was also on an "unsustainable plan", so I had a feeling it would happen sooner or later.  It would have been nice to receive some sort of contact before shutting down my server though...
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If we shut down your server without contacting you then it was most likely due to us not receiving the proper information about your server from 24khost.   Feel free to email me or private message me with the VPS ID, IP Address and your email address.
 
MCH-Phil

MCH-Phil

New Member
Verified Provider
Am I missing something.  Didn't this guy bail on his customers.  Run with their money,  Stiff their upstream, likely...?

Now is back to take over LE* and make things better?
 
J

JDiggity

New Member
First of all, I never stiffed the upstream.

Second I didn't dump and run.  I made no money from the move of the clients.

I have been working 3 jobs, moving, dealing with my illness, my mother has been diagnosed with cancer,

and multiple other things.  Non which I have to justify to anybody. 

As I said at LET.  I failed, there are reasons but I failed.  I provided a host that stated they would take on the clients.

Beyond that I had to worry about other things.  Sorry.
 
MCH-Phil

MCH-Phil

New Member
Verified Provider
What about any customers that prepaid for service with you?  Cut and run?  They don't matter?

Edit:  Or the customers that your new host decided were not sustainable and subsequently cancelled.  What took more planning, how your going to change LE* or 24k?
 
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J

JDiggity

New Member
I cannot afford to bring 24khost back.  Spent to much money.  Poor planning on my part sure.  I will take the lumps.  There is no money.  Can't offer refunds.  I gave them to him as he said he was willing to take over the clients.  I could no longer service them.  I have spent 2 months recovering.  I have multiple jobs that I have to work to support my family.  I just got rid of one.  If you new what was going on, I told john if he wanted to pay me I would make his forum better.
 
Aldryic C'boas

Aldryic C'boas

The Pony
I prefer careful planning, market testing before committment, and solid game plans myself.  But seriously, I don't think you learned all that much if you immediately try to jump into paid community management.  Especially seeing as how you keep stating that you work multiple jobs/etc and didn't have time for your clients?  What makes you think you would have time to "improve LET"?  Out of curiosity.. are you catching just how insulting that post is; that you couldn't make time for your own clients, but you can jump right up and save the internet?
 
J

JDiggity

New Member
I didn't say I was going to do everything.  I was basically offering to consult and help them fix it.  I am hoping with in 3 months to have most of my debts within a reasonable area and be able to work 1 job again.
 
DomainBop

DomainBop

Dormant VPSB Pathogen
Aldryic C said:
I prefer careful planning, market testing before committment, and solid game plans myself. 
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The average low end planning cycle goes something like this:

DAY 1 posts: How do I use SSH, What is RAID, etc

DAY 2 posts: 8AM/I'm thinking of starting a host, NOON (market research)/Which locations do you prefer, what datacenter do you recommend, 4PM/I rented a server!, 8PM/First offer

...FAST FORWARD 48 HOURS: Nobody's buying, I quit!
 
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