Kudos to FAP VPS

Just wanted to say thanks to @fapvps for taking care of an issue today.  I opened a ticket, gave some details and they investigated the issue fully and found the problem.  It was refreshing to not have a vps provider just brush you off and actually have them see the issue through.  

Thanks again for the great support.

David

Sounds good . 

What was the issue? It's always nice when a host exceeds your expectations. Glad to see they did you a solid.

MannDude said:

What was the issue? It's always nice when a host exceeds your expectations. Glad to see they did you a solid.

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Over the last 36hrs I was getting a short spurt of 30-90sec where cpu/ram/net all dropped to ZERO.   I would not have realized it as it is all lower end wordpress sites with tons of caching, but I monitor resources and noticed the trend.  I also noticed that prior to it cpu/ram were at 1% cpu and less then 20% ram usage.  So figured I would reach out just incase I had messed something up.  I have multiple instances with them and only this one instance was the issue.    Anyway, they did a full node check, found the issue and so far it seems resolved.  

DigitalPure said:

Just wanted to say thanks to @fapvps for taking care of an issue today.  I opened a ticket, gave some details and they investigated the issue fully and found the problem.  It was refreshing to not have a vps provider just brush you off and actually have them see the issue through.  

Thanks again for the great support.

David

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Every worthwhile provider should see the issue through without brushing it aside.

I implore people to switch providers ASAP if they feel they're being ignored or put on a low priority. (E.g. Waiting >24hrs per reply).

I'm glad to hear that things are working smoothly. Thanks for choosing us for your VPS needs.

Awesome.  Postive support experiences are far too rarely heard of in this industry.

That is great to hear - I am sure larger hosts could learna  thing or two from us smaller guys!Looking at you BurstNet.!!!!