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    Seeking T1/T2/TL Remote or Onsite In Boston Work

    Looking for some Tier 1, Tier 2, or TL work. Flexibility preferred. I can do chats, tickets, and phone. If you would like a glimpse to in how I work please take a look at this thread.  I can also do onsite in the metro Boston area...
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    How To Utilize the 3 As (Acknowledge, Align, Assure) Properly

    Every now and then I come across a support representative that solves the problem but still leaves with that absent feeling. Almost like they didn't care about what just happened. I know from experience that at the end of the day it can become more challenging to efficiency convey the fact that...
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    How To Force SSL Always Using HTACCESS

    If you want to force SSL everyone on your website just add these rules to a .htaccess file the htdocs (www) root of your webserver. Hint: This also works on subdomains, just put it in the root of the folder at which the subdomain is pointed to.