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They had sent out an email 1 hour before shutting down my VPS telling me that multiple VPSes were going to be quarantined, and no definitive answer if mine was one of them.  Yes, 1 hour notice, at 2 AM. I had been with them for almost a year exactly and am up for renewal.  Most likely will be...

I figured they screwed up, too. I was guilty until proven innocent. They are using VMware.

Finally got a reply - very descriptive. Never offered any apology. Hopefully posting here will let others know what to watch out for if considering 247rack.

I have asked them multiple times with no straight answer. I will try again. Very frustrating... Just to clarify, I am on a Linux box. I don't have anything to do with Remote Desktop.

Got this email at about 2 AM: I thought this was a phishing attempt at first - who really asks their users for their root password?  I am very meticulous about checking my logs daily, and I am the only one that has access to my VPS via ssh keys - all password authentication is disabled.  My...