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Thread title updated as per OP's request.

How did I miss this grade-a moron? I feel ashamed :(

Cannot. Stand. FreeBSD. CentOS all the way.

I've posted the details in the Tutorial section here:

Following on from my previous thread about getting some kind of SLA system for support tickets and with help from Aldryic we've come up with this suitable workaround. It's a simple hook that runs when a ticket is created so no need to hand out special links to hidden support departments or...

Okay, so with Aldryic's help we've come up with a suitable workaround. I need to butcher it a bit before I share first though as I've modified it for clickatell and some custom internal stuff!

9, actually. Get it right ffs.

Feel free to name me, I don't mind :) You may want to change it to 'the vast majority' instead of 'some people' too as that's more accurate. If there's a 'tip' bot, we'll only end up with users spewing forth trash in an attempt to receive tips. It's like the post-count in here. You'll...

I had thought about that.. but guaranteed I'll end up with customers not remembering the link/forgetting it and then complaining they're not getting the support. ..you know what I mean lol. Might have to just code something I think :|

Had a look at that and while it's a good option, there's no way to assign rules to specific client groups unfortunately. Basically means that all customers get the same SLA (for want of a better word) instead of being able to offer specific customers a higher level SLA.

I wouldn't pay $50 for that - it doesn't really do anything.

It's more for automation i.e. specific alerting when tickets are opened, pushing them up to escalations after X time period etc. There are no rules you can set in WHMCS like that - know what I mean?

You'd think with the ability to setup/create client groups, you could afford them some kind of SLA too.

Does anyone know of a suitable addon for WHMCS that lets you set different support SLA's for clients/client groups? I know Kayako does this but i'm asking specifically for the WHMCS built-in system. Something that allows you to change the department or send more notifications or an SMS etc...

Genuinely can't work out what this is useful for. You essentially need a pc to run it..making it pointless?

No posts have been deleted in this thread at all.

I doubt anyone here is using it... but customers may well be.

Power draw would be higher for a full on box compared to a device. I'd say Asus or TP Link. Living their stuff just now.

18:41:47 up 360 days,  5:38,  1 user,  load average: 1.42, 1.39, 1.10 !  

Indeed - only for new orders from the point when you change it. You'd need to manually adjust it for existing customer.