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Hi Folks, I thought I would externally advertise this here first, http://littlehappycloud.net this is a new member of the LES project and is another separate brand of Inception Hosting Limited. It is essentially a KVM LES style service with a slightly higher price point and some minor...

Well strictly speaking the confirmation your ticket has been opened and someone will get back to you is a first response which WHMCS for example does automatically, and frankly is just as much use as the second response that most people call the first response for some reason where by someone...

Are you paying for mission critical or are you just expecting because it is critical to you they should jump anyway? (not a loaded question)

It is completely relative. Personally I think having a 'first response' time is a complete waste of time, but some people love metrics for the sake of having them. I think that the only thing that is of worth is the first meaningful response and the resolution time. If I open a ticket and get...

I love the 'oh shit' tag :)

Absolute amateurs, I called this when they first launched and given the timing of this I am still not ruling out the connection to GVH.  

I wonder what the real reason is Cogent do this, is there not some sort of petition that can be sent to an ombudsman to force them in to doing something?

My Advice would be to increase the price to $50 p/year minimum as a very low one time fee will result in ruin, this is for business owners, we can afford to pay for worth while tools.

Oh I see, has Nick gone then, he was one of the reasons I had high hopes for it to begin with?

I don't think the new product is being released until June/July, honestly I did not believe the price would remain the same and joined the 'yeah right' bandwagon but truthfully I would not mind paying a bit more for additional features as long as it is not a big hike. After using it for a while...

Its good that something is being done but I honestly do not understand the approach, I understand they don't want to hurt re-sellers by crippling 100's of customers at a time by dropping a server but you would think it would be more along the lines of 1+ hour drop to 100mbit, +2 hours 50mbit +5...

That server rented I would (and do) pay less than $200 for, to be specific with conversion I pay $52 p/month for making the 3 year total $1872 wo that is quite a different picture, I appreciate I get a great rate on that but even if I double it (probably a more common price) to $104 p/m that...

Yep have been for a long time, it was much harder in the 90's than it is now though, I pretty much make everything myself these days though.

I am vegan so I only eat actual food as opposed to processed crap or antibiotic filled slabs or rotting corpse (talking main meals here), I snack like everyone else. Food in the UK is around 50% more expensive in general I would estimate, there are 16 legs (12 belong to dogs) in this household...

I have been to murica as a none tourist.... I had to live there for a while in Florida, I don't see how it is possible to spend even close to 2k on groceries in a month, $500 for a small family seems excessive tbh, but for all I know Duke has 11.5 kids. or maybe he meant a months grocery...

10% is high? I would rather just go back and work at HP tech support than have the hassle of running everything for 10%.... 

@XFS_Duke you understand why this seems so odd though yes?, I listed my main 'erm what....' thoughts below We all see GVH past prices most of us are not stupid and you are inheriting all of them. GVH WHMCS was dumped in public so we can back up my first point and my next. GVH stated it was not...

GVH publicly stated they were not sustainable, so unless they paid you to take over the mess this makes no sense, literally none. Sorry I just don't believe the 'story' clearly some silly shit going on as usual, no one and I mean no one would intertwine their company GVH if their company is...

sigh.... some people have a love hate relationship with this whole industry, they love to hate it, some people thrive on chaos. 2 issues: 1) That it was allowed to happen, clearly human error, is it good enough? no, but it was done and it has been fixed and we can only hope lessons learned. ...

human error, bad practice, call it what you will and you are right it is not good practice etc but posting it publicly first is another separate matter I think notifying them and giving then 24 - 48 hours to fix it before making it public would have been a less 'dick move' just my 2c