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That price is insane.  Someone can build that machine for the cost of 2 month's service, and co-locate it themselves for a few bucks per month.  In the 8 months to own the server you can build 4 of them yourself. Good luck though!

Can't get any worse.  I had entire racks with EV1 and ThePlanet back in the day.  SL took over and the whole operation went to hell.  The horror stories on other forums about completely useless techs., formatting incorrect drives, formatting incorrect servers,, etc. are not made up.  Then you...

D-bag indeed!! Had no idea Eric and Johnathan were attached.  Eric was using some services from me for a while (shared hosting and a pair of VPSs)...until he stopped paying the bills.

Sleep when you're dead. :P

Absolutely, there obviously needs to be a happy medium with initial response time and resolution time.   ROFL!  What a mess.

Response time and resolution time are two very different things.  You might get an initial response in under 30 minutes (or so) from most companies, but the time needed to resolve the issue in its entirety is often much longer.  If you are thinking that all issues are going to be completely...