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And now you know how we feel every time you call yourself a provider.

When stuck on Windows, I just use notepad for simple things.  Notepad++ for longer/more complex code. Full on development?  Windows is out of the question. Haha, damn... for that much it better add insightful commentary to the code for you >_>

Far be it for me to tell you how to run your company - but out of curiosity, why even do business with someone you obviously distrust?  Surely it wouldn't be so difficult to have him replaced.

That raises interesting legal questions where one of our resident minors is reselling entire /24s on behalf of a company well known for willingly selling to spammers.

I'm asking an honest question, and expect the same courtesy in the answer.  Do you own the IP space?  A simple 'yes' or 'no' will suffice.

Do you own the IP space, or is it resold from an upstream?

That's fairly bizarre - all of us in IT here urge people away from IE.  We've even let go of two third-party development companies recently because they refused to dev for anything except IE.

Folks are still using IE? O_o

A fair concern, and one I'm going to take the chance to answer for us.  To clarify, any type of ID, documentation, and so forth sent to me is deleted immediately after it gets verified, without exception.

I end up asking for ID from clients from time to time when they're not in a position to meet our usual verification standards (business trips, travelling, college, etc).  Typically, I have them send via email for convenience - but I have no problems with arranging an alternative if they're...

I wouldn't call advertising your incompetence and poor security to be 'brilliant'.  Not to say I'm unappreciative of their efforts, however - we had a number of new signups last night/today from people no longer trusting teenagers, and wanting a reliable host.

Maxmind and WHMCS are tools - just like a jigsaw, sloppy and dangerous unless you've taken the time to learn how they work. The best advice I can give you, is to never fully rely on automation, and always be wary of third party tools.  You should be using Maxmind to stop blatant fraud - open...

Dude, a GRAND in disputes?  That's absolutely insane. You're completely missing the point here, though - the problem isn't that you're losing some of the disputes.  The problem is that you have that many in the first place. Seriously - instead of worrying about PayPal right now, start figuring...

I've rarely seen someone that would open a dispute be reasonable - if they were, the issue could've been resolved before things were that far along. You're selling intangible goods - if you're losing those disputes, then you're doing something horribly wrong.  And if you have enough 'abuse' and...

Cron.php is an ioncube'd file that contains WHMCS 'daily chores'.  Calculating totals, invoice generation, email notifications (for invoices, etc) - pretty much most of your automated tasks. It can be accessed 'remotely' if the admin is less-than-competent, and doesn't secure his install. ...

It seems that the actual resets are happening to clients at random - which pretty much just reinforces the idea that it was someone running wild with a compromised staff account.

"We're letting someone new poke around our systems and view all of your data.  We can't tell you who it is, though."

If you have to give someone a title like 'VP', you already know they're worthless for real work. 

Which pretty much confirms that they know it was someone running around with a compromised admin account.  If they truly thought it was a bug in WHMCS, they would either throw maintenance mode, or lock the entire site down.

Depends on how many clients they actually have (that group is known to exaggerate figures), and whether or not it was actually a 'mass' reset as opposed to just spamming a bunch of random clients' reset links.