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To be fair, he probably misheard. 

Internap?  Thought Serverhub were in Corexchange  I'd also advise giving Serverhub a run for a month or so before you put your nodes into production.

I don't think there is anything wrong with it, unless of course you are flat out denying any ties.

At best I can see someone being swallowed by their upstream before the end of the year.

Underwhelming.  I am warning now.  Your bubble will burst spectacularly.

Again that just sounds like a Fabozzism

Sounds like this has been handled as best as it possibly could have been.

What would you like to see?  12 + HDD arrays on E5s with v6? (Genuine question)

They have agreed to give a refund and have been extremely apologetic.  I can't say if this is the norm with Serverhub as it is my first experience with them and up until being ignored they were very polite and helpful.  I'll update this thread when the refund is issued.

Well, finally got replies:   Posted on: 14 January 2014 06:05 PM  hello Susan    I am sorry that this was not responded to. This raid card is at our datacenter and this should have been scheduled. I am having Tyler and Brent confirm this.    I will personally keep track of this.    We...

Thanks,  I have both John and Ryan on Skype.  Not seen them online since before thursday.  Their last WHT login was Thursday also which is when all communication ceased.  I hope everything is OK with them.

Maybe he found a job: http://www.webhostingtalk.com/showthread.php?t=1337104

At very least the WHT thread will give some info to those those who are researching Serverhub in the future. Is it possible to get the Thread title changed to "Poor experience with Serverhub" the first paragraph of the opening post remove and 'company' changed to Serverhub in the first line of...

Cool I only ask because I've trawled through your panel codebase before.  I know Avante probably brought infrastructure to the table.  I just wondered who was the larger of the two before the merger?

It appears not.  Still no word from them.  Yesterday I emailed the CEO directly and moved the status of my ticket to critical. Just spoke to Paypal.  If they don't reply to them I'll get a refund after 10 days.  It's a real shame the money is tied up for so long. Not sure if a WHT thread would...

Where does ChrisK and yourself fit into Centarra?  Was it simply a merger of both brands?  

Thinking about the servers you also have, this might be a time to consider a new colo provider.  I'd say if you're shipping something out over your providers head, I'd ship everything.   The DC might be willing to move your servers into their racks.  That way you keep the location just without...

Have you tried to provide proof of ownership of the equipment and copies of your communication with the provider?  They might agree to ship it based on that, if not at least to have a conversation with the provider on your behalf. 

I contacted Paypal asking where I stood and explained the situation.  They decided to open a claim themselves on that basis. Still no word from Serverhub, that's 5 days now (3 business days) without any kind of contact.

Shame you already ordered as you may have wanted to compare it against the MotoX