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We use it as well, and typically only report customers that spam/botnet/other illegal stuffs.  If someone has 1 or 2 reports, they may or may not be a threat. Depends on who posted it. But like in that sample with 8 or 9 reports, thats usually a dead giveaway.  It would be nice if the...

The best skill/training is on the job training. Every environment is different, even if similar tools are used.  Top skills I look at is honesty (takes a bit of time to figure that one out), and basic technical understanding. If you understand the basics the rest can be taught fairly quickly. 

I have a 1U at fiberhub that has been having this problem. Never get any replies back on tickets either regarding the packet loss. Sometimes we get blocks of 2-3 minutes of downtime.