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Update:  Looks like the issue has been resolved.  Rest easy that they will take care of you, just be patient!  Now onto the good stuff!  The results are in! I am now getting A-B first bytes ratings.  Anything better than D and I'm overjoyed!  Such an improvement! In comparison I went...

I'm on the middle tier reseller plan.  Needless to say I won't do anything with it until this is fixed.  I either paid a 6 months or a year upfront like I normally do. Reseller 50G - Dedicated IPv4 Address - 50G Dedicated SSD Space - 3000GB Monthly Bandwidth - Unlimited Sub-accounts...

Well now I know why they don't show us site load times.  The DNS is messed up causing huge wait times.  Customer service blames the customer.  Saying DNS checkers don't matter, site loaders don't matter, and tries to tell me I'm not personally having a problem.  The is just a install of Genesis...

Thanks for the quick response.  Just a couple more questions. What is the current up time? If the server is down will customers be notified? I thought I would be able to edit the initial post before you responded, but you were fast.

I have a few questions: 1.) Is this a fixed price? 2.) What is the memory limit?  (Want to make sure I can run Drupal/Wordpress with ease)   3.) Is there anyway to check server response time?  (Domain you can provide) 4.) Can we setup cloudflare on this service? 5.) Would warnings be sent...