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1. What type of changes you want to see in a VPS providers? Good, clean minimal templates. When I install Debian, I want Debian, not Debian with Apache, Samba, MySQL, etc all preloaded on said image. Too many hosts bundle in crap in their default images, and don't bother labeling or mentioning...

Most hosts don't value security, and WHMCS makes it really easy to get up and running in the hosting industry, offering all kinds of packages in various combinations. Plus its in PHP, so while it is a security nightmare, most people can extend it and make it do quite a bit more than it currently...