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Agreed.  Was looking to replace my current VPS and will unfortunately have to pass on Crissic.

Remember that nodes being up does not equal customer containers being up.  Pingdom shows that CHI59 has only had 3.75 hours of total down time but my container has been down since the morning of the 18th.

Sounds like 12 hours from now.  From ticket: "...at this point we expect all nodes to be online within 12 hours and all customer containers to be online and available at that time."

So RFO #7 from 9hrs ago stated that all VPS's would be reinstalled and ready to restore backups in 6hrs.  Update I just got from a ticket stated that its going to be 12 hours before they hit that point.  

Another update I received: Dear Customer, We're getting pretty close to having this issue fully resolved. All nodes, and all customer containers will be back online in the next 24-36 hours. Some containers will have all data intact and others will be fresh installs. For those with fresh...

Received this update on one of my tickets. Hello, We're getting pretty close to having this issue fully resolved. All nodes, and all customer containers will be back online in the next 24-36 hours. Further mass-update emails will be sent later today with additional updates. Thank you for your...

All DNS entries are as follows <Three Letter Location>-vps<Number>.chicagovps.net.  IE. CHI59 is chi-vps59.chicagovps.net. and yours would be chi-vps66.chicagovps.net

Exactly.  Unless you notify your customers they have no idea what the situation entails and what timeline they should expect.

The first email update I received was ~12 hours after my VPS went down.  There has been 1 twitter/facebook update which was ~10 hours after and the client area notice went up around the same time.  There have only been 3 additional email updates in the nearly 60 hours since the beginning. ...

I work in a similar technology service field and I completely understand how difficult it can be to recover from issues.  However, in our business we notify customers as soon as we detect any customer impacting issues.  The more serious the issue, the more frequent the updates (regardless of the...

No, regular updates are not "decent" they are required.  It is a standard part of damage control and only amateurs would think differently.  The easiest way to help manage the influx of tickets is to keep your customers informed from the very beginning.  I cannot emphasize this enough: Keeping...

CHI59 is definitely still impacted.

You couldn't be more wrong.  In a crisis situation it is still important to keep your customers informed. 

Assume any password you used is compromised and just change your passwords already.