All,
I'm the COO for AIT and I can probably elaborate on a little of the confusion in this (and other) threads on this topic.
First, you'd be surprised at how many servers our Cloud environment deployed in only 2 months of operation. Alot more than you've mentioned on this board.
Second, yes, we had a major issue with hourly billing. We were aware of this about 2 weeks ago and because we were not able to rectify it quickly, we stopped all hourly billing plans from being ordered, and contacted all hourly cusotmers. We're working with those customers to address the immediate issues, and most likely move them to monthly billing in the interim whlie we get the issues worked out that were not seen during the beta period. To give you an idea of the issues, we're integrating a web hosting billing system, a cloud billing system and a domain registration billing system all into one interface called My Account. Our in-house developers have come across the issue and are working through it. Because the ETA to resolve this wasn't a few hours or days of work, we decided to step back and resolve the problem first. So, when you say "Ridiculous", I completely agree. At the end of the day, I'm probably even more dissapointed than you. Don't assume that we're all morons.
Third, yes, people do ask for cloud services in Fayetteville. We are located right next to Fort Bragg, the largest military installation in the US, and also right next to I95, which is the major thoroughfair from the northeastern US to the south. If you look up data centers in NC, you'll find TONS. Raleigh, Greensboro, Charlotte and Fayetteville. There are plenty in these areas from every carrier and large tech company. EMC, NetApp, Cisco, Google, etc.
Fourth, I highly encourage you to add me to your contact list. I'm putting my information out there so I can make you a believer in what we're doing. AIT has been in business since 1995, and I've been with the company since 1998 in various roles. I welcome feedback. If you work with me, I'll gladly work with you. This is how we can make a product better.
Fifth, I know that there was some concern about SSD and read/write times. I'm having now. Ironically, on the environment look at this now. Ironically, this is not the report data that we have. I can assure you, we are using SSD's for that environment, and no SAS or SATA disks are involved at all.
Sixth, I'm not sure about the "only 1 OS" comment. We have multiple OS's available. Maybe it was just at the moment when you ordered? Also, we will add a Debian OS in the coming days. We're also trying to work out a better option for a Windows OS as well (I know, I know, some of you won't even care, but it's an option).
--
Sincerely,
Michael J. Roberts
Chief Operating Officer
AIT, Inc.
[email protected]
http://www.ait.com
877 209-5186 (Toll Free)
910 222-4473 (Direct)
910 321-1392 (Fax)
