Is anyone else using LoveVPS?

[fatboy]

Only wanted to know what their experience of the company is - in the last 3 weeks I have put two support tickets in, one for billingasking them to split my invoice back into separate ones as they bundled one invoice that needed paying with one that was due in 10 days time! Heard absolutely nothing and the ticket is still open.

This morning I couldn't reach my VPS and a spate of database connection problems were being experienced. Stuck in a high priority ticket to them and yet again nothing, nada, zilch.

I am starting to get a tad worried. I don't think its an email problem as I get their invoices easy enough so I guess they would get my requests.

Is it just me experiencing no support whatsoever? 

 

[MartinD]

Haven't seen Matthew around for a while actually. Think he's on here - maybe ping him a message?

 

[lv-matt]

Hello,

Yes we are on here; I am aware of your support ticket which was answered today; all be it with an un-acceptable delay. I can see from your account that your invoices are now being split. You issues with your UK server; I am 100% sure are not a network / hardware issue and appear to be isolated to your VPS.

We are experiencing delays due to a recent offer which we didn't really anticipate the demand to be so high; it also didn't go down to well with some other people either (we are filtering it out now):



Things are starting to finally get back to normal now; and we are working through a large backlog.

 

[NodePacket]

Hello,

Yes we are on here; I am aware of your support ticket which was answered today; all be it with an un-acceptable delay. I can see from your account that your invoices are now being split. You issues with your UK server; I am 100% sure are not a network / hardware issue and appear to be isolated to your VPS.

We are experiencing delays due to a recent offer which we didn't really anticipate the demand to be so high; it also didn't go down to well with some other people either (we are filtering it out now):



Things are starting to finally get back to normal now; and we are working through a large backlog.

Jesus. Good luck my friend!