I'd never owned one until they ran a $50 free credit for new customers promo last summer. The network in Japan and the VPS performance are good, and they monitor their services and send out emails (and updates) the second there is a problem (hardware, network) which brings me to the next part of my review: maybe I just got stuck on a dud node but there have been 3 "issues affecting the physical hardware your Linode resides on" that resulted in downtime of 20-50 minutes each time and reboots and one time when the VPS froze and had to be rebooted in the 5 months I've used them totaling almost 2 hours of downtime. The hardware problems and freezing put that VPS's uptime ranking near the bottom of the ones I currently use...not what I was expecting given the praise Linode receives. The node I'm on is one of the newer Xeon® E5-2680 v2 nodes.