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Hell, if any of you need them, I'll order some more and ship them to you if you pay shipping... Message me if you want them...

Vitelity is one of them...

Yea, good idea. What I tell my staff is to open the customers account and notate things. If they see it's going to be an issue then open a ticket for the customer with a description of the issue and if they have anything to add they can add it themselves... Normally people go Oh, ok, i'm good...

Yea, I get the whole "wait till it's cleared" thing... I have an upset customer because they sent an eCheck and yea... Just haven't had many of them and kinda needed more info from people who've received them and possibly had a dispute or something... I'll make this forum full eventually! lol

Hey guys, What do you use for phone support for your customers? We currently have a toll-free number and several local numbers right now. I am using Google Voice setup through FreePBX and our IVR setup with it. I'm actually setting up a SIP trunk through Vitelity right now as well to replace...