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Email update from Solus:

Well now that's just no fun ;)

Updated slightly, any managed vps is eligible for free cPanel, and if you pay for a year you get 2 months free! No coupon needed on order form.

In regards to credits (@Willie) I've noticed quite a few of my clients are doing that now too on some of the smaller packages. I didn't initially offer the option to pay quarterly etc so they just tacked on a balance equal to 3 months of service.

Appreciate the feedback, I'll look into it.

No direct plans at this moment for a second location, but I am eyeballing some options. What locations are people interested in? Was thinking Chicago, LA/Seattle or NY (Not ColoCrossing), MAYBE Atlanta?

Crissic Solutions, LLC - VPS Done Right AUP Quick and Dirty: We do not allow IRC,Bittorrent,P2p, Warez, spamming, or anything illegal in the state of Florida or the USA. PRIVATE proxies are allowed. Tun/Tap/PPP is fully supported. ? Test IP: 208.84.135.34 ? Test File: 10MB | 100MB | 1GB ? VPS...

The concern with going longer than monthly is you lose money if you no longer need the service, or run into too many issues with the provider and opt to switch to a different one. Ideally this is less of a concern if you go with a company you feel you can trust with your data and services, but...

We have our equipment in their facility. However it is on a separate network not part of theirs, so cannot comment on that part really.

I may not have been clear in my initial post when I mentioned pro-rating including a full month on top of the partial. As of now, here's how I work things: If you order on the 14th, you are charged for the 14th to the 1st of the following month. If you sign up on the 15th of the month, you...

Appreciate the elaboration. Obviously the low price point introduces these abuse issues regardless, I will give you that. The only reason for the + month prorate is because if you sign up say on the 25th, or heck the 28th, paying for the partial month and then getting an invoice on the following...

I suppose the biggest issue with data retention is there's no easy solution to removing client details. Most providers likely view it as too troublesome to dig through their database and remove people manually, and I'd definitely not let an automated process handle it. SolusVM is a bit harder to...

Good post buffalooed! 3) We offer a Privacy Policy, but haven't included information as to the period of time in which we keep records. The biggest thing here I guess is how would you go about indicating this? By default WHMCS keeps details and doesn't auto purge. We do want to offer clients...

Response by email works if the host sets it up.

It was just a joke ;)

Yeah NinjaHawk is a pretty bad name. Personally I feel like PinkPrincessWarriors would be a better name. Kidding of course. NinjaHawk is better than the companies that put vm, vps, etc in their name. Not a huge fan of that. Some can pull it off, but it just feels so unoriginal

Decided to make a change to our TOS, something I've been considering for a while:

Yessir. On a related note, IPv6 support for customers is coming this week or next.

You're lazy, yet wrote that. Love it :) Good points especially the IRC. I've been debating about throwing together an IRC channel that I can provide support in, I just don't want it to be a wasteland of emptyness so haven't done it quite yet. I like the comment about Transparency. I've always...

Idk about the new design, but I didn't much like the old one either. To me it just seems so overpowering color wise that it's a huge turnoff. Feels a bit tacky to me. But that' just my personal opinion on the matter.