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What type of scalability potential is there? For example, if you start with a shared server plan, are you able to expand your space later or even switch to a dedicated server environment? Or does the provider you are considering specialize in one environment?

What are the renewal terms and fees? Know that if you are a first-time subscriber, you will likely sign up at a discounted rate that the changes when you renew your contract – make sure that you know the full ramifications.

What types of e-commerce features are included with the plan that you are considering?

What type of set-up assistance is included at no additional cost?

What are their customer service/ technical support hours by method? If online chat is available 24/7, what are their phone support hours?

What level of customer/ technical support do they offer? Online only? Phone? Email? Etc.?

If you are looking at a tangible data center/ service model, where are your servers physically located? Are you given a choice in location?

What is the average monthly uptime?

What is the uptime guarantee? (Anything less than 99.9% is unacceptable)