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  1. Technical Support Operators staff the front lines of our company - namely our 24/7/365 helpdesk. They're responsible for providing our customers with extraordinary customer service and support on a daily basis and ensuring that going above and beyond is just part of the job. In addition to technical prowess, our Technical Support Operators need to posses customer service skills that are way beyond average and also have an attitude and personality that makes them suited to work with people (our customers and their co-workers!) and make those people happy. Compensation is dependent upon experience and skillset. Please note we are a Linux only host, so Linux experience is a must. The primary responsibilities of our Technical Support Operators are: Provide customers support via our 24/7 helpdesk. Troubleshooting email delivery issues Troubleshooting cPanel, Plesk, and DirectAdmin related issues Troubleshooting DNS, FTP, SSL, Apache, and other service-related issues. Ensuring customer satisfaction Basics: All of our Technical Support Operators: Must be customer-focused, and willing to do whatever it takes to resolve customer issues. Going above and beyond is the standard at KnownHost. Our customer reviews reflect this. Excellent written English. Technical Support Operators currently primarily provide support over email, but may occasionally be asked to pitch in with live chat and phone support. Must be familiar with Linux shell (bash), Apache, PHP, MySQL, email (POP3/IMAP/SMTP), FTP, DNS and other standard web hosting applications and protocols. Must be able to work under pressure when bad stuff happens and get the job done. Multi-tasking is a must. KnownHost has a lot going on, and multiple brands. Must be able to ask customers for complete error message or derive the context of their problem if they provide insufficient information. Bonus: If our Technical Support Operators know this stuff already, great. If not, they'll learn it in training and on the job: cPanel/WHM, Plesk, and Directadmin control panels Knowledge of PHP, Python, Perl and/or Ruby on Rails. Can install PHP from source, enabling required modules. Also, can install a separate Python version that is separate from the operating system version. Iptables firewalls (CSF, APF, etc.) Common customer website apps, like Drupal, WordPress, MediaWiki, Magento, ZenCart, etc MySQL commands for support or troubleshooting, like importing/dumping a database, simple SELECT statements or "SHOW PROCESSLIST" Perks: You get the opportunity to work with great and very smart people, help our customers, and have a chance to be part of a growing and successful company. You also get: Competitive pay Comprehensive health, dental, and vision insurance plans Flexible scheduling, including up to 20 days of paid time off. Frequent catered lunches Snacks, water, and coffee A variety of other perks , including free web hosting, and more. Because this position is full time and includes perks, we expect KnownHost to be your only hosting-related job. To apply please visit This position is local to our Birmingham, AL support office, however, relocation assistance is available for qualified candidates.
  2. Looking for a sysadmin for our core team to provide technical support to LiteSpeed users. (Linux/Unix, Apache, cPanel experience required. Web hosting experience preferred.) LiteSpeed Technologies is looking for a flexible, motivated sysadmin with experience and interest in web hosting and web servers — someone who enjoys new situations and solving customer problems. The ideal candidate would have experience with customer-facing web hosting troubleshooting, years of Linux experience, and the ability to write documentation. The systems administrator position is full-time, W2, with health benefits. It will be on-site at our office in northern New Jersey. You may start remotely, on a contract-to-hire basis, but we will require you to relocate to NJ once both sides are confident in our ability to work together (about 1-2 months). More information about LiteSpeed Technologies can be found on our website — Salary: Competitive based on experience, with bonuses. Relocation packages are available for out of state hires. LiteSpeed Technologies provides full health benefits. Responsibilities: * Serve as level 2 support technician, diagnosing and solving various issues on production servers via ssh and/or kvm console. * Build/lead offsite support team. * Test new features, check bug reports. * Manage and improve internal infrastructure (production servers, internal test servers, backups, VPN). * Write support documents and tutorials on LiteSpeed products. * Maintain websites and web applications for and connected to LiteSpeed products. Qualifications: * Minimum 3 years experience in web hosting industry or 3+ years experience as a Linux system admin. * BS in computer science or related field a plus. * Comfortable and efficient working/troubleshooting on live production servers. * Thorough understanding of Networking, TCP/IP, HTTP. * Very familiar with Apache and major hosting control panels (cPanel, Plesk, DirectAdmin, InterWorx...). Knowledge of LiteSpeed Web Server would be a great advantage. * Excellent communication (written & verbal) skills. * Legally permitted to work in the USA. Skills: Required: * Strong, efficient troubleshooting skills, especially with novel problems and environments * Full and deep understanding of both Linux and Unix * Apache configurations (mod_rewrite, mod_security…) and trouble shooting * MySQL administration and performance trouble shooting * IPTABLES firewall administration * HA Cluster setup and administration * Working with open source tools/projects * Can use source control software: git, svn, cvs * PHP, Perl, shell scripting * OpenVZ, VMware, Citrix XenServer, XenSource, or other virtualization platforms * Understanding of DNS, TCP/IP (including IPV6) * Excellent communication skills Highly Desired: * LiteSpeed Web Server knowledge * Experience with cPanel, Plesk, Webmin, Plesk, DirectAdmin, and other control panels * Team building skills * Document and tutorial writing * Experience with Kernel hardening, IPFW, and other security tools * Computer science background Not Required, But Might Be a Plus: * Programming languages: C/C++, Python, Ruby, Javascript, XHTML, CSS * Experience with NGINX, IIS, and other webservers * Experience with database programs other than MySQL * Nagios, Cacti, RRD, SNMP, or other monitoring tools If you want to work with the other motivated individuals in the LiteSpeed team, please pm lsmichael.