KnownHost Hiring Technical Support Operators (Birmingham, AL)

Discussion in 'Job Offers & Job Requests' started by Jonathan, Mar 4, 2016.

  1. Jonathan

    Jonathan Woohoo Administrator Verified Provider

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    jonspw
    Technical Support Operators staff the front lines of our company - namely our 24/7/365 helpdesk. They're responsible for providing our customers with extraordinary customer service and support on a daily basis and ensuring that going above and beyond is just part of the job. In addition to technical prowess, our Technical Support Operators need to posses customer service skills that are way beyond average and also have an attitude and personality that makes them suited to work with people (our customers and their co-workers!) and make those people happy.

    Compensation is dependent upon experience and skillset.

    Please note we are a Linux only host, so Linux experience is a must.

    The primary responsibilities of our Technical Support Operators are:

    Provide customers support via our 24/7 helpdesk.
    Troubleshooting email delivery issues
    Troubleshooting cPanel, Plesk, and DirectAdmin related issues
    Troubleshooting DNS, FTP, SSL, Apache, and other service-related issues.
    Ensuring customer satisfaction

    Basics: All of our Technical Support Operators:

    Must be customer-focused, and willing to do whatever it takes to resolve customer issues. Going above and beyond is the standard at KnownHost. Our customer reviews reflect this.
    Excellent written English. Technical Support Operators currently primarily provide support over email, but may occasionally be asked to pitch in with live chat and phone support.
    Must be familiar with Linux shell (bash), Apache, PHP, MySQL, email (POP3/IMAP/SMTP), FTP, DNS and other standard web hosting applications and protocols.
    Must be able to work under pressure when bad stuff happens and get the job done.
    Multi-tasking is a must. KnownHost has a lot going on, and multiple brands.
    Must be able to ask customers for complete error message or derive the context of their problem if they provide insufficient information.

    Bonus: If our Technical Support Operators know this stuff already, great. If not, they'll learn it in training and on the job:

    cPanel/WHM, Plesk, and Directadmin control panels
    Knowledge of PHP, Python, Perl and/or Ruby on Rails.
    Can install PHP from source, enabling required modules. Also, can install a separate Python version that is separate from the operating system version.
    Iptables firewalls (CSF, APF, etc.)
    Common customer website apps, like Drupal, WordPress, MediaWiki, Magento, ZenCart, etc
    MySQL commands for support or troubleshooting, like importing/dumping a database, simple SELECT statements or "SHOW PROCESSLIST"

    Perks:

    You get the opportunity to work with great and very smart people, help our customers, and have a chance to be part of a growing and successful company. You also get:

    Competitive pay
    Comprehensive health, dental, and vision insurance plans
    Flexible scheduling, including up to 20 days of paid time off.
    Frequent catered lunches
    Snacks, water, and coffee
    A variety of other perks , including free web hosting, and more.

    Because this position is full time and includes perks, we expect KnownHost to be your only hosting-related job.

    To apply please visit http://careers.knownhost.com
    This position is local to our Birmingham, AL support office, however, relocation assistance is available for qualified candidates.
     
    Last edited by a moderator: Mar 6, 2016
  2. drmike

    drmike 100% Tier-1 Gogent

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    Competitive pay, insurance, vacation time?  Congrats :)
     
  3. Jonathan

    Jonathan Woohoo Administrator Verified Provider

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    jonspw
    Yep, we've upgraded :)  Health/dental/vision


    Healthy people are happy people who provide great support :)
     
    Last edited by a moderator: Mar 4, 2016
    drmike likes this.
  4. HalfEatenPie

    HalfEatenPie The Irrational One Retired Staff

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    HalfEatenPie
    Good thing @KnownHost-Jonathan actually pays a proper wage and proper perks.  Awesome thing man!  That's how you keep talented and competent people at your business! 


    You guys still have that slushie machine?  
     
    Last edited by a moderator: Apr 30, 2017
  5. ChrisM

    ChrisM Cocktail Enthusiast Moderator Verified Provider

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    We do! :)
     
    RLT and HalfEatenPie like this.
  6. zafouhar

    zafouhar Member

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    FYI it seems the SSL cert is invalid :)


    careers.knownhost.com uses an invalid security certificate. The certificate is only valid for the following names: *.jazz.co, jazz.co, *.applytojob.com, applytojob.com, *.theresumator.com, theresumator.com (Error code: ssl_error_bad_cert_domain)
     
  7. MannDude

    MannDude Just a dude vpsBoard Founder Moderator

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    Maybe it was a test of competence? Eh eh? You're hired!


    Kidding.
     
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  8. Jonathan

    Jonathan Woohoo Administrator Verified Provider

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    jonspw
    Uh oh, that's not intentional.  The link is supposed to be http not https.  We use a service for resume/app submission and they're not SSL-friendly by default so I'm still working on that with them.


    Requested a mod to fix link for now.
     
    zafouhar likes this.
  9. Jonathan

    Jonathan Woohoo Administrator Verified Provider

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    jonspw
    It's been idle most of the winter though.  Even when it was still hot outside people slowed down on consumption.  Everyone started watching their weight all of the sudden :p


    I don't know that we've even used it since @KnownHost-ChrisM has started have we?
     
    Last edited: Apr 30, 2017
  10. ChrisM

    ChrisM Cocktail Enthusiast Moderator Verified Provider

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    We did a couple  times once we moved into the new office. Ryan and I were like the only ones that took advantage of it though. :p
     
  11. HalfEatenPie

    HalfEatenPie The Irrational One Retired Staff

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    HalfEatenPie
    But isn't living in.... Alabama right?  Isn't it always hot there?  You'd expect people would take advantage of it more! 
     
    Last edited by a moderator: Mar 6, 2016
    ChrisM likes this.
  12. ChrisM

    ChrisM Cocktail Enthusiast Moderator Verified Provider

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    Pretty much, there has been quite a few days that it has been pretty toasty outside. (for me atleast)
     
    HalfEatenPie likes this.
  13. ChrisM

    ChrisM Cocktail Enthusiast Moderator Verified Provider

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    The Slushies are back! 


    kOsym1I.jpg
     
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  14. Jonathan

    Jonathan Woohoo Administrator Verified Provider

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    jonspw
    Positions still available.
     
  15. River

    River New Member Verified Provider

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    If I were willing to uproot from college, family, politics & life in NH I would definitely apply. It looks like a sweet job! You've got a great company there.
     
  16. Jonathan

    Jonathan Woohoo Administrator Verified Provider

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    jonspw
    Thanks!  You're missing out ;)
     
    HalfEatenPie likes this.