Hello Guys, So i was reviewing my Operators chat transcripts and archiving them, i stumbled on this visitor chat. Screenshot 1: In this screenshot he just tests my Operator to know if he understands something about Servers, and then disconnects. Screenshot 2: In this one he starts to try to make a deal and give that permission to my operators that in big purchases they can make good deals, on offering some months for free. Screenshot 3: In this screenshot Operator and client close the deal and then my Operator informs the client that he should open an account and open a ticket to go through the deal. And then the client offends my Operator. Screenshot 4: Then my Operator talks to me while speaking with the customer asking if i could create the Promo Code, when i finnaly create the Promo Code and sent it to the Client he says, that the deal seams quite unprofessional. My question is what did you guys have done if you were the Operator and a client speaks to you like that?