Customers, what to do with them?

[nunim]

This is clever and will hopefully teach the customer a lesson in a screwy but good way.

You would teach them that they can be an impatient asshole and still get a refund.  I don't think negative behaviour should be reinforced. 

 

[rds100]

Well, you could send a message together with the refund, explaining them that they are not right, etc. Or use other words if you choose so.

 

[mikho]

I sent them a message to close the dispute and I'll refund the money. I also mentioned that even if I usually responds within 12 hours (most likely much faster) they signed up from an ad that clearly said replies within 24 hours.


I know it is a part if the business but I was even still surprised.

 

[Neo]

Put the costumer in a box and send him away?

 

[Wintereise]

This is clever and will hopefully teach the customer a lesson in a screwy but good way.

Aside from fostering douchebaggery, this also leaves you open to the risk of a chargeback after your goodwill.

Do not do this, or you'll be screwed over pretty badly. Learned that one the hard way.