amuck-landowner

Dedicated Minds Service Migration

Pmadd

New Member
I just got this from Dedicated Minds (@Reece's company)

Hello,


We’re extremely sorry for the short notice but we will be moving our current NYC Budget VPS services within 24 hours of this email. Please hear us out before you think this is for the worst it has been a hard decision for me and Tyler to make.


This is something we hoped we could avoid, but due to the recent circumstances with our current provider and without the room to grow much further into our plans for colocation in the East Coast we are forced to move outside our current network to look for other options which will help us achieve our long terms goals as a business. Our provider couldn’t fit in with our needs; neither could it be beneficial to operate some of our Budget plans in this area. Along with that we haven’t had an exceptionally great experience with them so far and to top it off they’re network was repeatedly put on blacklists which is not something we don’t want to be a part of.


We hoped to be able to increase our presence in NYC but due to increasing costs and no real room to grow our business it is not something we are able to continue doing for our OpenVZ services.


Although this may seem a drastic decision we have done our best to fit with our clients’ needs but as said we will need to migrate our services—It could be alarming to some we know that but we hope we can continue providing the same services as we previously did but on a much better scale!


So where are we going? NEW JERSEY! We wanted to keep things close as possible to NYC so we can provide near enough the same connectivity on the East coast. We will be now operating in Clifton, New Jersey directly with [email protected] themselves. This gives us ample room to grow our operation without the hefty price tag NYC would bring us due to the lack of room our current provider has and the close proximity to the financial world.


Improvements you say? We certainly do have some improvements!


- We now have Savvis, Level3, Global Crossing, Abovenet for NJ network providers.


- Our nodes are now running Dual Xeon CPU’s (E5620) with 80GB RAM Minimum, RAID10 Storage and 1Gbps Network connectivity.


- Cheaper IPv4 Addresses we’re now charging $0.80/Mo per IP


- KVM Nodes will be rolling out very soon!


The not so good bits


- New IPv4 Addresses – Sadly we have to provide new IP’s to all containers


- IPv6 isn’t available just yet, it will be after [email protected] rolls it out at Atanta.


- The Short notice – We’ve done our best to fit it in but as a small business it would affect us to leave it off instead of letting it drain the bank.


Due to the inconvenience this may cause you we are offering all clients 5 days extra service along with a 15% discount on you next month’s service with us.


Migration Details:


Migrations will begin of services on Friday 11th October at 20.00PM (8PM) GMT we will be moving our Managed clients over first and upon completion we will move our Budget VPS clients over. We expect the process to be done within a 2 - 4 Hours though we have to leave some room for technical problems which may occur in such events. All IP’s will be reassigned as to each VPS and new details will be provided via email individually. If you require further assistance after the migration that isn’t a problem we can help you get your services back online we will have extra hands on board to assist with the general support to clients which may be required.


Taking the move out of the picture we see this as a fantastic opportunity to improve our current infrastructure and services our customers receive. We have a much better network in place which has more of a reach across the US and Europe which our network is now also far more cleaner. We have the perfect options for moving into Colocation within the next couple of months too which is something that limited our options within NYC.


We cannot apologise enough on the short notice which is something we won’t be repeating in the future. You can call New Jersey our new home as of now. We hope to still have you as a customer on the other side of this migration.


If you have any questions please feel free to let us know we’re here all day and night to get the migration done as quickly as possible and to assist with clients needing help.


Kindest Regards,


Dedicated Minds Management.
I don't really know how I feel about this, but it is sure to be interesting to say the least...
 
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Pmadd

New Member
Basically the needed to decrease the costs of operating.
That's what I'm thinking, but should they have not planned accordingly and increased prices or gone with another provider/location in the beginning?
 

Reece-DM

New Member
Verified Provider
Hi,

Appears it got posted here before I could!

The costs of operation wasn't the main reason for this migration, we've had a few hiccups with Ubiquity over the past coulple of weeks, delayed support and not receiving IP space when required to name some of them and they're not helpful on the billing side of things either when they like to charge full whack on everything compared to previous agreements.

We've piled well over $1400USD into them over the past months, money isn't the problem. The biggest problem is them not being able to accommodate my companies needs as a VPS provider..

New Jersey is giving us ample room to continue our VPS services there, we have a very friendly team at [email protected] helping us (Cheers guys!) We have saved a few bucks with the move indeed, well not a lot at this moment it's costing us to continue services  in both locations but it definitely gives us the space we need to continue services on a much better scale than previously.

Everyone can expect us rolling out our own hardware within the next couple of months, which is something we couldn't do in NYC while being affordable or finding the room to be able to do so.

Reece
 
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TheLinuxBug

New Member
@Reece Two thing  that caught my attention:

#1. didn't you use this forum and LE* to vet your location choice and the main reason people bought your services was because of the location you chose?  I understand it might not be the most economical choice at this point, but you are deserving of some criticism on this as that was the main attraction point for your product.  Moving people to New Jersey is NOT NYC in any fashion, so I imagine you will anger a good portion of your customers who chose you based on location, even if this move has some upsides.  Also, this destroys the rarity of your product as a lot of people use services in New Jersey already.

#2. Along with that we haven’t had an exceptionally great experience with them so far and to top it off they’re network was repeatedly put on blacklists which is not something we don’t want to be a part of.

 You need to proofread your notice better as this sentences is a double negative which causes that sentence to mean "we do want to be part of ".

Cheers!
 

Reece-DM

New Member
Verified Provider
#1. didn't you use this forum and LE* to vet your location choice and the main reason people bought your services was because of the location you chose?  I understand it might not be the most economical choice at this point, but you are deserving of some criticism on this as that was the main attraction point for your product.  Moving people to New Jersey is NOT NYC in any fashion, so I imagine you will anger a good portion of your customers who chose you based on location, even if this move has some upsides.  Also, this destroys the rarity of your product as a lot of people use services in New Jersey already.

We certainly understand your concern as said previously it was a hard decision to go ahead with migration, we have been trying to locate a suitable solution within the area. We did locate some other providers but they couldn't meet our requirements nor would I say it would of been a secure option moving to them. NYC is very much over populated due to the financial side of things. Sure I love the place, the name it was part of our marketing but sadly our provider does not fit our needs neither was there a suitable solution. We've done our best to accommodate our clients requirements, it's not so much of a long distance compared to other options we could of taken, our focus was East coast which Clifton, NJ was the closest possible location which suited our needs and also provided near the same network we had in NYC. If anything we have had a major upgrade on that part more of a bandwidth blend and much more of a cleaner network.

Our main focus isn't just the LEB market with that neither is NYC the major attraction for all of our customers.. I understand there will be customers angry with this decision, they're more than welcome  to tackle that issue with us. We're providing each customer an additional 5 day of service and 15% OFF the next months service to accommodate the migration downtime.

Yes I'm aware the notice should of been proof-read properly, I have been up for best part of 24 hours now, so it isn't as upto scratch as it should be but anybody is welcome to contact us. for further information.

A said previously we'll have extra hands on deck to provide support during the migration and to help our customers get back online.

Reece
 
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RyanD

New Member
Verified Provider
@Reece Two thing  that caught my attention:

#1. didn't you use this forum and LE* to vet your location choice and the main reason people bought your services was because of the location you chose?  I understand it might not be the most economical choice at this point, but you are deserving of some criticism on this as that was the main attraction point for your product.  Moving people to New Jersey is NOT NYC in any fashion, so I imagine you will anger a good portion of your customers who chose you based on location, even if this move has some upsides.  Also, this destroys the rarity of your product as a lot of people use services in New Jersey already.

#2. Along with that we haven’t had an exceptionally great experience with them so far and to top it off they’re network was repeatedly put on blacklists which is not something we don’t want to be a part of.

 You need to proofread your notice better as this sentences is a double negative which causes that sentence to mean "we do want to be part of ".

Cheers!
Just to make a small notation, from a network standpoint our location in Clifton and soon also Weehawken may as well be NYC. You are within 15 miles (driving, not straight line) of NYC proper. From a network standpoint you are < 0.5ms from NYC. You get the savings of cheaper power, cheaper taxes (thus lower equipment costs) and cheaper labor which presents an overall cost savings without any difference from a remote client perspective.

The big upside is we're outside of the flood zones that should another Sandy type even occur, we won't be down like XO, Internap, etc when it floods. We're way "above ground" outside of that area :) 
 

concerto49

New Member
Verified Provider
Internap is moving out of nyc to nj.


Distance or not nyc is nyc just like bmw. It's not Toyota even if it has the same specs.
 
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RyanD

New Member
Verified Provider
Internap is moving out of nyc to nj.


Distance or not nyc is nyc just like bmw. It's not Toyota even if it has the same specs.
As an owner of a BMW and a Toyota... point made ;)

It's got a marketing value to "NYC" but from a practical network standpoint, it's no different. Light moves pretty darn quick (unlike my Toyota Prius)
 
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concerto49

New Member
Verified Provider
As an owner of a BMW and a Toyota... point made ;)


It's got a marketing value to "NYC" but from a practical network standpoint, it's no different. Light moves pretty darn quick (unlike my Toyota Prius)
Sadly those that mind the finances buy into gimmick not reality. I am referring to the cfo.
 

Reece-DM

New Member
Verified Provider
Hello,

We have decided to move the Migration to the 13th October 2013. The migration processes will start from 8AM GMT on Sunday.

All services in NYC will be running for a few days after this migration this will give you time to update your IP's or forward them to the new ones provided. We must make you aware a live transfer of your VPS container will be made, causing near to no downtime on the machine it's self as said previously you will be allocated a new IP address in New Jersey this is something we couldn't avoid sadly but we see this also see this as a great opportunity to improve our services currently offered. Dedicated Minds as of now is now beginning to acquire its own IPv4 space within the Arin Region which will allow us to own and control our IP space in the future.

We have extra hands working with us over the weekend to provide additional support to clients and to assist them with the move as required. We hope for the migration to go s smoothly with no real hiccups.

For the inconvenience of this migration we are providing all clients with an extra 7 days of account credit, 15% off your next month and upon request will will be including some free upgrades to all 512MB+ plans (50% MORE RAM + 50% MORE CORES)

Yearly 128/256MB plans will see a increase in CPU cores + 25% RAM increase + additional IP included free of charge.

Those who have additional IP's with us will see a $0.65 discount per IP (Normally $1.50)

For the additional to be included you will have to open a ticket with us to get your resources updated.

Our network is now rolling with 1Gbps connectivity with a much better mix of bandwidth providers than the previous Zayo + GTT mix we had.

IMPORTANT NOTICE: If you wish to be migrated over straight away please open a support ticket, the process can be complete almost instantly all we need is you confirmation to go ahead with your VPS transfer first.

We look forward to hearing back from you. Dedicated Minds Management.

Further updates have been provided,


 @PeterW

We took this into consideration, instead of moving the server to any other location we have been hunting high and low the best alternative which was New Jersey.

Sadly we could not help the IP changes, we will be forwarding all customers IP's to  the new ones in place for them.
 

Reece-DM

New Member
Verified Provider
Just to make a small notation, from a network standpoint our location in Clifton and soon also Weehawken may as well be NYC. You are within 15 miles (driving, not straight line) of NYC proper. From a network standpoint you are < 0.5ms from NYC. You get the savings of cheaper power, cheaper taxes (thus lower equipment costs) and cheaper labor which presents an overall cost savings without any difference from a remote client perspective.

The big upside is we're outside of the flood zones that should another Sandy type even occur, we won't be down like XO, Internap, etc when it floods. We're way "above ground" outside of that area :)
Thanks for providing some input Ryan! I can say the network is proving to be very nice.
 

Reece-DM

New Member
Verified Provider
Hello Everyone,

Just a little update -- We're done!

Services have been migrated smoothly. We had about 3 VM's which stopped during a backup we made last night so they was down for sometime while that was taking place.. I believe 1 of them was transferred out a little early due to this.

Other than that the server is performing fine and were now in New Jersey! :D

[SIZE=12.727272033691406px]If anybody has any questions, needs support or if we've missed your resource upgrade then please contact us :)[/SIZE]

[SIZE=12.727272033691406px]Thank you for your continued support.[/SIZE]
 
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