desk

[netnub]

In my free-time, someone suggested I do a management system for tickets, emails, etc. like desk.com with twitter, facebook and possibily google+ integration.


I like the idea.


I am considering pricing, what do you think about these prices:


Note: * = subject to change/modification.


Basic:


Full Support (free)


Self-hosted (free)


Closed-source (free)


Maximum 2 operators (free)


Package cost: $0.00


Business:


Full Support (free)


Self-hosted (free) OR remote-hosted by us ($2.00 - no limits*)


Open-source ($5.00) OR Closed-source (free)


Maximum 100 operators ($5)


Package cost: $5.00


Ultimate:


Full Support (free)


Self-hosted (free) OR remote-hosted by us ($2.00 - no limits*)


Open-source (*free*)


Maximum 10,000 operators ($10)


Package cost: $10.00


BBO (Big Business Owner):


Full Support (free)


Self-hosted (free) OR remote-hosted by us (free - no limits)


Open-source (*free*) OR Closed-source (free)


Unlimited operators ($15)


Package cost: $15.00


All prices will be monthly billed prices.


Key features will include:


Twitter instant-support ticket by tweeting your business.


Global inbox (get mail, internal messages, etc.)


Support Tickets (support tickets with built-in live support module)


Mobile-friendly


Knowledge Base


Project management (More information below)


Instant-bill (More information below)


-- Project Management --


Project management is a project management solution with internal messages, calender, etc.


-- Instant-bill --


Customer asking for something you charge for? No problem. With Instant-Bill you can instatly invoice the customer right from the support ticket/live chat.


Thoughts/suggestions would be appericated.

 

[NodeBytes]

I would use this at the basic level if you could do that open source. I like being able to brand and modify to my needs slightly. I would pay $5 a month for it easily.

 

[netnub]

Well, the free edition can be branded in your name/logo just it will have powered by url in footer.