Hetzner loses 1,500 snapshots of customer data

[JonathanKW]

Hetzner lost customer data and gave 20€ as compensation

Hetzner Online GmbH, a German cloud services provider, told some customers this week that their data had been irreversibly lost and were provided a 20€ compensation in online credit.

www.bleepingcomputer.com

Very unfortunate and I hope that these customers affected knew to maintain their own backups outside of Hetzner's systems.

On the other hand, I think if you're providing the ability for customers to generate their own snapshots in hopes of providing a reliable backup system then a 20 euro compensation as a result is kinda like a slap in the face?

Though given most providers, I'm surprised they were compensated at all and perhaps should be lucky to get that but it doesn't return the data lost.

 

[ITivan80]

Wow talk about being sorry but not sorry. I hope most of their customers have backups on their own and outside network. I agree with you 20 Euros is a slap in the face. They should have been more generous with their compensation.