They had trouble LONG before all this latest round of shit. I had to contact the Pennsylvania Attorney General a couple years ago over their "No Refund" policy, and was told at the time that they had bucketloads of complaints that they hadn't even had a chance to go through yet. :lol:
My dispute was over a server I bought there for a client (his choice, not mine), and a cPanel license through them. They installed (at the time) trial licenses on all their servers to save money. After the trial expired, they didn't renew (actually purchase) the license, even though I paid for it in full as part of my order. After over a week of submitting tickets, the license was still never activated, so we dropped them. This was of course after waiting several weeks just for the server to be provisioned. Some people waited months or never got their servers! Unfortunately, they don't live near Pennsylvania (or the US), so legal action wasn't an option.
We asked for a refund of all our money, and they cited their "No Refund" policy. The No Refund policy is great, except when services aren't delivered/rendered. We ordered a product and got something that was unusable to us. They refused to refund the money.
Magically after a contact from the Attorney General, and showing them copies of subpoenas and court documents that were being prepared, they refunded our money in full. It would have cost me more to fly to Pennsylvania and sue them for the server, but boy would I have loved to seen those fools dragged into court. I actually urged the AG to open a class action suit against them. Hasn't happened yet.
