How to improve your VPS service?

kunnu

Active Member
Verified Provider
1. What type of changes you want to see in a VPS providers?

(Provide at lest 2 or 3 changes)

2. How can you easily connect with your customer?

(Excluding Forum, Blog and Ticket System and must be secure way.)
 

Munzy

Active Member
Storage VPS. These are becoming more and more required as people need more backups . 

Dump a backup to a ssh server . Allow users to take a weekly backup and place the data on a remote server they control . This is a bonus for both of you .

Secure templates . Save us all the trouble of bad neighbors and implement auto updates , fail2ban, and implement proper tutorials on how to secure the server.

IRC is a great way and used by a few . Another good one is Skype, though i personally hate it . Just make sure there is multiple on case one isn't working .
 

drmike

100% Tier-1 Gogent
1. Integration for customer support.  Regular updates that hit multiple means when something massively fails and gets out there early on.  I hate waiting 3 days for a provider to say they had a problem.  I knew that 3 minutes into that problem and got usually ignored.

2. Support team that isn't practicing for the Stanley Cup with their ticket hockey.  Just provide the support already, for most stuff.  I understand when support end folks can't touch the money.  Technical though? Meh.

3. API.  I don't use them, would like to and will in the future.  More stuff needs API'd.

4. I'll support the dumps of backups to something meaningful and useful that is also per se portable.
 
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HN-Matt

New Member
Verified Provider
Support team that isn't practicing for the Stanley Cup with their ticket hockey.  Just provide the support already,
Gotta love the 'choose your battles wisely with us' school of tech support.

The school of inflexible anachronistic canned responses is neck and neck with the school of 'technical correctness is the new political correctness' for a close second.
 
Last edited by a moderator:

VATruica

New Member
1.

Integrated and free of charge backup/snapshot system . 

APIs - can save some time especially when using external services like email, where you need certain DNS records / configurations for each of the domains hosted

2. We should put more words on "secure way" but I would go for IRC. 
 

GIANT_CRAB

New Member
1. They should allow me to use a /8 for email marketing. Free hosting with DDoS protection. 5 minutes response time and 10 minutes resolution time.

2. You can connect with customers through email marketing.
 

800calls

New Member
1. What type of changes you want to see in a VPS providers?

  • Good, clean minimal templates. When I install Debian, I want Debian, not Debian with Apache, Samba, MySQL, etc all preloaded on said image. Too many hosts bundle in crap in their default images, and don't bother labeling or mentioning what they have thrown in. Every extra default running app is a security concern, and ideally, you want as few security concerns as possible.
  • Gotta agree with Munzy, backup and snapshotting is a huge feature I see missing on most VPS providers, even though it is included on most control panels and isn't generally that hard to set up.
2. How can you easily connect with your customer?

  • IRC - Have a person or bot idle on an IRC channel dedicated to your business, set up SMS/Push notifications to know when people want to talk to you on IRC.
  • Phone - Offer some level of phone support, if its urgent (node is down, noisy neighbors, etc) your customers are going to look up your WHOIS, or look on their credit card statements or look up your business license to get in contact with you. By offering an offical phone number (and using that in your WHOIS, CC processor or PayPal registration, and on your site), you won't end up with angry customers searching every nook and cranny looking for your number.
 
1. What type of changes you want to see in a VPS providers?

  • Good, clean minimal templates. When I install Debian, I want Debian, not Debian with Apache, Samba, MySQL, etc all preloaded on said image. Too many hosts bundle in crap in their default images, and don't bother labeling or mentioning what they have thrown in. Every extra default running app is a security concern, and ideally, you want as few security concerns as possible.
  • Gotta agree with Munzy, backup and snapshotting is a huge feature I see missing on most VPS providers, even though it is included on most control panels and isn't generally that hard to set up.
2. How can you easily connect with your customer?

  • IRC - Have a person or bot idle on an IRC channel dedicated to your business, set up SMS/Push notifications to know when people want to talk to you on IRC.
  • Phone - Offer some level of phone support, if its urgent (node is down, noisy neighbors, etc) your customers are going to look up your WHOIS, or look on their credit card statements or look up your business license to get in contact with you. By offering an offical phone number (and using that in your WHOIS, CC processor or PayPal registration, and on your site), you won't end up with angry customers searching every nook and cranny looking for your number.

Great post i agree with him
 

Lewis-H

Member
Here are five suggestions to help your VPS hosted website to run optimally.
Optimize Apache settings. The settings you use on your Apache configuration can significantly impact the performance of your VPS and website.
Update MySQL.
Use a CDN.
Content optimization.
Use Caching.
 

Daniel165

New Member
1. What type of changes you want to see in a VPS providers?

  • Good, clean minimal templates. When I install Debian, I want Debian, not Debian with Apache, Samba, MySQL, etc all preloaded on said image. Too many hosts bundle in crap in their default images, and don't bother labeling or mentioning what they have thrown in. Every extra default running app is a security concern, and ideally, you want as few security concerns as possible.
  • Gotta agree with Munzy, backup and snapshotting is a huge feature I see missing on most VPS providers, even though it is included on most control panels and isn't generally that hard to set up.
2. How can you easily connect with your customer?

  • IRC - Have a person or bot idle on an IRC channel dedicated to your business, set up SMS/Push notifications to know when people want to talk to you on IRC.
  • Phone - Offer some level of phone support, if its urgent (node is down, noisy neighbors, etc) your customers are going to look up your WHOIS, or look on their credit card statements or look up your business license to get in contact with you. By offering an offical phone number (and using that in your WHOIS, CC processor or PayPal registration, and on your site), you won't end up with angry customers searching every nook and cranny looking for your number.
Helpful Answer...!
 

hostneverdie

New Member
VPS is a type of hosting that was design for flexibility with less budget than a dedicated server. For a VPS provider one cloud improve its service by the following.

- Automated backup on a remote server.
- Use cloud technology for the VPS infrastructure for better scalability and reliability.
- Readymade VPS such as WordPress, Minecraft, and Forex could be helpful for some clients.
 

Aditi18

New Member
Here are five suggestions to help your VPS hosted website to run optimally.
  1. Optimize Apache settings. The settings you use on your Apache configuration can significantly impact the performance of your VPS and website.
  2. Update MySQL.
  3. Use a CDN. ...
  4. Content optimization.
  5. Use Caching.
 

RuskinF

Member
How to Optimize your VPS
1. Configure Apache Settings
One of the first places you should check for ways to optimize your VPS is Apache. Apache can be one the biggest hogs of server resources if it is not configured correctly, especially on a VPS. There are various settings, such as KeepAlive, MaxClients, StartServers, and MaxRequestsPerChild, that can be tweaked to provide a better performing server. To learn how to change these settings for your server, consult our Apache Optimization knowledge base article for more details.
2. Maintain An Updated MySQL Version
Another application to check to optimize your VPS is MySQL.
Maintaining an updated version of MySQL is vital to peak performance and security in for your VPS. Older versions, like MySQL 4.0 or MySQL 4.1, are end-of-life (EOL), and no longer receive security updates. MySQL versions 5.0 and 5.1 are also both EOL, and may negatively impact your site’s performance as well. The best options are MySQL versions 5.5 or 5.6. In comparisons of MySQL 5.1, 5.5, and 5.6, MySQL 5.6 is the clear winner in both read/write and read only workloads, and response times. Check out our Knowledge Base to learn how to check your MySQL version and make sure you’re using the latest version.
MySQL Performance Comparisons to optimize your vps
Updating MySQL is a delicate process and requires a certain amount of technical knowledge. The Most Helpful Humans in Hosting are available to help ensure the process is done correctly.
3. Cache Your Content
Another way to optimize your VPS is to utilize caching. Caching to RAM speeds up processes and reduces latency through temporary storage of frequently-accessed data. Repeatedly requesting static files can be slow and expensive in terms of resources, but caching that data to RAM will speed things up. We recommend a few specific caching software, including Varnish (a proxy and cache that improves the performance of busy, dynamic websites), Memcached (a high-performance in-memory caching system primarily used to speed up sites that make heavy use of databases), Memcached with PHP, and Squid (a caching and forwarding web proxy). You can learn more about those caching software and other methods of caching in our “Caching Options for Optimizing Your VPS” blog post. In addition if you use WordPress Hosting, there are a few plugins that will provide “to memory” or “to disk” caching, including WP Super Cache, W3 Total Cache, and WP Fastest Cache.
4. Optimize Your Content
An important part of your server’s performance is the content it is delivering. There are many useful and free online tools that can analyze your website for potential improvements. These tools, such as Google’s PageSpeed or WebPageTest.org, will provide you with speed and performance metrics as well as point out places in your site and on your server that can be optimized. These tools will grade your site on a variety of factors and clearly layout how you can improve both your back-end server settings and also front-end website configurations.
 
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