I can cover live chat at off-hours with technical support, have experience over 3000 chats.
Experience:
I have knowledge and experience in varied web hosting environment including DDoS protection, Streaming Media, Minecraft, cPanel Hosting, etc.
I started my career 10 years back as community member in various technical forums, slowly progressed to understand web hosting industry and developing on my passion of computer networking, system administration. Later, I became staff member of this community to solve disputes like main owner of tutorial, false login and credential, hacking, duplicate account's, etc thus nurturing my customer service experience and knowledge relating abuse issues.
I worked previously in the capacity of Marketing Consultant for PacificHost.com, Vpswebserver.com, Comcities.com. I worked on multiple regions to establish long term benefits to company though SEO and marketing of Forum Posting, Online Reputation Management, Website Analysis, Social Media Network, Affiliate Messages, Backlinks,etc. Established new methods of marketing and user out-reach to benefit company on long run with ORM and Company representative at online web community. I also, marketed and SEO relatively small company on the web to be successful. Being staff, I also performed more than 3000 Live chat with technical sales, understanding client requirements and providing right product due various hosting experience in web hosting as client and staff.
I worked as L1 Techncial Support/Jr. System Administrator/Network Engineer at Javapipe.com, EQservers.com, PavHost.com, Zap5.Net. I worked to provide technical support on Helpdesk like WHMCS for setting up email, cPanel installation, domain name management, Nameservers & SSL, troubleshoot hosting and upgrading scripts, etc. I also setup crucial products at this hosting with settings for DDoS protection like IPtables, security groups, etc. I have monitored many attacks and mitigated with administrator tools and contacting NOC. I also have experience in Centova, Gaming, Server hardening, Open cloud ( Amateur Openstack Developer), etc.
I am fast learning, soft spoken, pleasing, honest and disciplined person, have long experience working in team with varied culture and language. I have decision making and strong acumen for handling bad situations to tackle client anger while downtime, etc.
Let me know about your thoughts. Thank you.
Sincerely,
Abdul
Experience:
I have knowledge and experience in varied web hosting environment including DDoS protection, Streaming Media, Minecraft, cPanel Hosting, etc.
I started my career 10 years back as community member in various technical forums, slowly progressed to understand web hosting industry and developing on my passion of computer networking, system administration. Later, I became staff member of this community to solve disputes like main owner of tutorial, false login and credential, hacking, duplicate account's, etc thus nurturing my customer service experience and knowledge relating abuse issues.
I worked previously in the capacity of Marketing Consultant for PacificHost.com, Vpswebserver.com, Comcities.com. I worked on multiple regions to establish long term benefits to company though SEO and marketing of Forum Posting, Online Reputation Management, Website Analysis, Social Media Network, Affiliate Messages, Backlinks,etc. Established new methods of marketing and user out-reach to benefit company on long run with ORM and Company representative at online web community. I also, marketed and SEO relatively small company on the web to be successful. Being staff, I also performed more than 3000 Live chat with technical sales, understanding client requirements and providing right product due various hosting experience in web hosting as client and staff.
I worked as L1 Techncial Support/Jr. System Administrator/Network Engineer at Javapipe.com, EQservers.com, PavHost.com, Zap5.Net. I worked to provide technical support on Helpdesk like WHMCS for setting up email, cPanel installation, domain name management, Nameservers & SSL, troubleshoot hosting and upgrading scripts, etc. I also setup crucial products at this hosting with settings for DDoS protection like IPtables, security groups, etc. I have monitored many attacks and mitigated with administrator tools and contacting NOC. I also have experience in Centova, Gaming, Server hardening, Open cloud ( Amateur Openstack Developer), etc.
I am fast learning, soft spoken, pleasing, honest and disciplined person, have long experience working in team with varied culture and language. I have decision making and strong acumen for handling bad situations to tackle client anger while downtime, etc.
Let me know about your thoughts. Thank you.
Sincerely,
Abdul
