I've had a Xen VPS with Empire Hosting now since 01/31/2015. I've admittedly not used the VPS for much and originally ordered it for some little dev work and as a VPN since the server is geographically close to me (Not many providers offering services out of Indiana). I don't have any technical details to share with you, as I've not measured them nor have I kept track of the uptime of this VPS. In fact, I've not logged into it for over a month. (Though I still have the VPS for a few more days if anyone is interested in any outputs, let me know)
Anyhow, because the VPS has been idle I have decided to cancel it. I submitted a cancellation request for the end of the billing period and about 15 minutes later received an email notification from PayPal that my subscription to Empire Hosting had been cancelled.
Anyhow, I was impressed with this. Most providers don't cancel subscriptions for their customers even though they're perfectly capable of doing this despite it being a common misconception that they are unable to.
As far as support goes... Well, I've only logged one ticket. It was submitted as low-priority at 11:30PM at night and I got a response 8 minutes later.
I normally don't review providers but felt the gesture of cancelling my subscription for me was something worthy of mention and praise.
Anyhow, because the VPS has been idle I have decided to cancel it. I submitted a cancellation request for the end of the billing period and about 15 minutes later received an email notification from PayPal that my subscription to Empire Hosting had been cancelled.
And shortly after I received an email from Empire Hosting letting me know that they had cancelled the subscription for me, and the normal "We're sorry to see you cancel / go" message.
Anyhow, I was impressed with this. Most providers don't cancel subscriptions for their customers even though they're perfectly capable of doing this despite it being a common misconception that they are unable to.
As far as support goes... Well, I've only logged one ticket. It was submitted as low-priority at 11:30PM at night and I got a response 8 minutes later.
I normally don't review providers but felt the gesture of cancelling my subscription for me was something worthy of mention and praise.
