I don't have any managed hosting at the moment, but when I did, I was always curious about how shared root was handled. I've used both KnownHost and WiredTree (pre-Site5) in the past. Both gave me VMs with root, but they were managed. So if I had a question about cPanel or something, they'd come in and help. But I did have root. I always wondered how "oops, I ran rm -rf in the wrong dir" would have been handled. I'm an ex-sysadmin so I know what I'm doing, but I'm guessing the average subscriber doesn't. So do providers say "we'll help, at $X per hour"? Or "your only choice is a reinstall"? IIRC, KH once did a reinstall for me at my request because some of the setup had been changed, and that was free, but the account manager had to approve...presumably so people weren't reinstalling every week. I face this issue at work frequently - big company, thousands of apps, dozens of teams. Systems team doesn't want to share root, but crappy app requires it, so you get into sudo and such and next think you know there's an outage because some app developer ran the wrong command...and these guys are salaried professionals I can only imagine what it's like when it's any joe Internet user. Maybe it's not a frequent issue...just curious.