Hey, Aldryic, no need to call bullshit on me.
That you focus on that one in particular tells me enough, though.
I focus on your Tor policy because I hosted one exit node on a yearly VM and during that period it went from allowed to forbidden. So that should tell you that I focus on the one policy which affected me. And that I care to know what is and what isn't allowed so I don't cause unwanted trouble (since that policy change wasn't notified by email if I remember correctly).
All refunds have gone though me for the past handful of years. At _MOST_ I am willing to bet that whoever told you a refund was possible (most likely Fran) was not actually made aware of the full situation. While he does go out of his way to help everyone out, he wont break policy to do so.
Yeah, it was Fran.
I don't remember exactly, but I didn't really requested the refund at first, I just mentioned I had about $20 in my account and would be nice if that could be actually refunded in real PayPal money. Fran said something along the lines of "yeah, contact Aldryic so he can process it" and I sent you a PM on LET about this.
I completely understand this wasn't granted and I didn't even requested that at first, but Fran told me he could do it and to PM you about it. You didn't even replied "not possible, we don't do that" or "I'll need to talk about it to Fran". You simply ignored my PM.
Tor exit nodes are a nightmare and very few providers allow them anymore, and I assume even those that allow it would have a policy change the first time the feds come a-knockin'
I understand Tor exits aren't trouble free. If you don't want to allow them, that's fine, just don't say yes and later change your ToS. And then change them once more so Tor exits are allowed. And again so they aren't allowed anymore.
You were correct on one item - you were not eligible for a cash refund as you still had existing service. What you're not telling folks is that, we added the full cost of the 128MB to your account's credit balance, which would be applied towards the invoices for your remaining service. You're giving a very untrue impression that we simply robbed you.
Yeah, I ordered a 128MB KVM IIRC and then canceled some months later, getting the remaining balance in account credit. That was perfectly fine by me and I never bitched about that. It was Fran who casually said months later I could get that credit on my PayPal since I wasn't using that service any longer (and didn't plan to renew the other active service either).
What you're also not telling people is, two years later you ordered another 128MB from us in Vegas. If you had any troubles with the service in that time, you certainly did not bring it to our attention - there were no tickets opened on your account after that service was purchased.
I ordered that last VM as a gift to a friend since I wasn't able to get my account credit out via PayPal as Fran said. The VM was paid for using the available account credit and I simply gifted it since it was better than leaving that credit unused forever.
Let's stop all this drama, please. I don't consider BuyVM the worst provider in earth. You got thousands of happy customers so I suppose service has gotten better with the time. You were the first low end provider I ever bought from and I really had a fun time with those little cheap containers. It was amazing to get a $15/y VPS back then.
But just calling bullshit on your previous customers without even knowing the facts... that doesn't seem professional at all. No one is perfect and miscommunication happens all the time, but calling bullshit on real facts I don't think it's the correct thing to do.
