Some of you might know, some of you don't, I work under T-mobile as branch manager and also somehow happens to own 2 multi-carrier cell phone stores. I deal with a lot of people on a day to day basis and some of the things just makes me want to throw soda on peoples face.
"I pay my bill here and now the phone don't turn on. You broke it"
Use your logic, you gave us your phone number and we paid your bill. No one even touched your phone. What do you mean by we broke your phone?
"I want to pay my bill, but I don't know my phone number and I do not have my cell phone with me, can you find out with my first name?"
Of course. I mean there aren't a lot of people with their first name Jhon you know.
"Why don't you guys offer unlimited 4g for 50$? Internet should be free"
Yep. I blame human.
"My bill was due yesterday, why did they cut me off today midnight?"
I don't know. Maybe, because you didn't pay on time?
"Customer : How much is this "X" phone? Us : 500$, Customer :Why?"
Because this is wonderland.
(Sign clearly shows this is a t-mobile corporate store) "Hi, Do you guys take payment for Con-Edison?"
@_@
(This happens at my multi-carrier store a lot) "Hi, I want to pay bill for someone but I don't know what company or how much is the bill, can you find out with the phone number?"
Nope. We can't go through 40+ diff company portals to check your friends info.
"Hi, Just looking"
No. Don't just come in to show your face. We have tracking installed and need to make certain % of conversion. You are just making our life more difficult.
"What is the difference between Iphone vs S4?"
You just want to open a can of worms, don't you.
(Sees people standing behind him/her to pay their bills, instead of moving out faster) "US : Mam, can we please have your phone number so we can process your payment. Customer : Don't you see I am on the phone talking?"
@_@
Please don't curse at us because we are moving slowly. We have to go through certain checks during every payment and it can take time.
Don't burst into our store yelling and cursing. Because as soon as you do that, we lose our interest in you and are less happy to assist you with any issue.
A pleasant smile, hello and thank you goes a long way when you want us to help you with an issue. (This goes for any industry).
Let us finish explaining the situation and what solution we have for you before you go Mr. Know it all and scream at our face. We are just a very small part of the corporate and have 0 power to change what is going on.
Don't ask us "Why Tax?".
We are not selling fish or vegetables. Please don't try to negotiate phone price. Do you know, we make close to 0 profit when we sell a phone without service? That is correct. The 5c you paid 550 for, we pay 580 and we get a small "x%" of commission at the end of the month.
If you are not 18 and not assisted by adult, I can't sell you any phone or service. End of the story.
If you are not the rightful account holder (with valid ID), we can not and will not release any info to you.
Do you know, if you are nice to the sales people, we can offer you some hidden discount?
Don't flirt with girl who is behind the computer cause you are not the only one who does that.
If you are a prepaid customer, you have to pay the full amount due. You can't pay X amount to get your service back up and running.
Accessories don't come free so no, we can't give you free case and chargers.
If we tell you that there is a minimum you have to add, don't try to argue because there is nothing else we can do.
"I pay my bill here and now the phone don't turn on. You broke it"
Use your logic, you gave us your phone number and we paid your bill. No one even touched your phone. What do you mean by we broke your phone?
"I want to pay my bill, but I don't know my phone number and I do not have my cell phone with me, can you find out with my first name?"
Of course. I mean there aren't a lot of people with their first name Jhon you know.
"Why don't you guys offer unlimited 4g for 50$? Internet should be free"
Yep. I blame human.
"My bill was due yesterday, why did they cut me off today midnight?"
I don't know. Maybe, because you didn't pay on time?
"Customer : How much is this "X" phone? Us : 500$, Customer :Why?"
Because this is wonderland.
(Sign clearly shows this is a t-mobile corporate store) "Hi, Do you guys take payment for Con-Edison?"
@_@
(This happens at my multi-carrier store a lot) "Hi, I want to pay bill for someone but I don't know what company or how much is the bill, can you find out with the phone number?"
Nope. We can't go through 40+ diff company portals to check your friends info.
"Hi, Just looking"
No. Don't just come in to show your face. We have tracking installed and need to make certain % of conversion. You are just making our life more difficult.
"What is the difference between Iphone vs S4?"
You just want to open a can of worms, don't you.
(Sees people standing behind him/her to pay their bills, instead of moving out faster) "US : Mam, can we please have your phone number so we can process your payment. Customer : Don't you see I am on the phone talking?"
@_@
Please don't curse at us because we are moving slowly. We have to go through certain checks during every payment and it can take time.
Don't burst into our store yelling and cursing. Because as soon as you do that, we lose our interest in you and are less happy to assist you with any issue.
A pleasant smile, hello and thank you goes a long way when you want us to help you with an issue. (This goes for any industry).
Let us finish explaining the situation and what solution we have for you before you go Mr. Know it all and scream at our face. We are just a very small part of the corporate and have 0 power to change what is going on.
Don't ask us "Why Tax?".
We are not selling fish or vegetables. Please don't try to negotiate phone price. Do you know, we make close to 0 profit when we sell a phone without service? That is correct. The 5c you paid 550 for, we pay 580 and we get a small "x%" of commission at the end of the month.
If you are not 18 and not assisted by adult, I can't sell you any phone or service. End of the story.
If you are not the rightful account holder (with valid ID), we can not and will not release any info to you.
Do you know, if you are nice to the sales people, we can offer you some hidden discount?
Don't flirt with girl who is behind the computer cause you are not the only one who does that.
If you are a prepaid customer, you have to pay the full amount due. You can't pay X amount to get your service back up and running.
Accessories don't come free so no, we can't give you free case and chargers.
If we tell you that there is a minimum you have to add, don't try to argue because there is nothing else we can do.
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