amuck-landowner

When something can go wrong, it will

mitgib

mitgib

New Member
Verified Provider
So I am in the process of reworking all the KVM nodes to be 100% SSD, and the Samsung 850 PRO is limit 3 at amazon and newegg, so I bought the limit at each, figure I will need to repeat the process several times, but newegg shipped a smaller drive, no problem I think, mistakes happen, just contact Customer service and get an advance replacement. This was last Thursday, and the advance replacement still has yet to ship, but I shipped the wrong item back already and then have round 2 at the Barnum circus live chat support


CS Team:  


Thank you for contacting the Newegg Customer Service Chat Team.


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 CS Team:  


Your reference number for this chat session is 980263


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 CS Team:  


We will be with you in a moment.


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 CS Team:  


Estimated wait time is 0 hours 36 minutes 16 seconds


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 CS Team:  


Jerry W. has joined this session!


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 CS Team:  


Connected with Jerry W.


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 CS Team:  


Hi Tim Flavin! My name is Jerry W..


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 CS Team:  


I have reviewed the reason you are contacting us and I am happy to assist.


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 Tim Flavin:  


Why has my advance replacement not shipped yet?


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 Jerry W.:  


Thank you for providing me with that information. I will be more than happy to assist you. May I please place you on hold for a moment while I look into this?


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 Tim Flavin:  


I don't have a choice, so sure


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 Jerry W.:  


Thank you for holding, Tim. May I please confirm have you received an email named Your Newegg RMA 65610080?


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 Tim Flavin:  


Yes, I have received that email, which is how I shipped the item back, the replacement was said to ship last Monday, I see no proof of that though


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 Jerry W.:  


May I please also confirm have you replied it?


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 Tim Flavin:  


Yet if you track 1Z02319W9092418446 you will see I kept my side of the deal


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 Tim Flavin:  


'Reply what? There is no request to reply in the instructions


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 Jerry W.:  


I truly apologize for the confusion. I just sent that email to you. Could you please check your junk folder or email box for me? Please ignore the first email I just sent out.


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 Tim Flavin:  


sender address so I can check my spam applicance and whitelist it


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 Tim Flavin:  


Nevermind, found it in the greylist waiting queue


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 Tim Flavin:  


send again please to bypass my greylisting


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 Jerry W.:  


Sure, Tim. Please hold a moment.


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 Tim Flavin:  


Customer number: 8461627
Sales order number: 90624400
RMA # @!rma:rmanumber@

Thank you for contacting us in regards to Sales Order # 90624400. We have issued an RMA and shipping label for the item in question in a separate email. Once you have given your return package (RMA) to UPS, please reply to this email. As soon as UPS confirms receipt of the package, a replacement order will be shipped to you as soon as possible. We apologize for any inconvenience that this situation may have caused.

Sincerely,
Your Friend from Newegg!


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 Tim Flavin:  


is this what I am waiting for?


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 Jerry W.:  


Please ignore that. I sent it under the wrong order number. Please reply the one of the order number 192773489.


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 Jerry W.:  


I truly apologize for any inconvenience. I have not received a response from you for 3 minutes. Do you still want to continue this chat?


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 Tim Flavin:  


You must think your email servers are on crack, I just received your email and responded


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 Jerry W.:  


Thank you for your response and time, Tim. Once our related department receive your email, we will release this replacement order and ship it out for you as soon as possible.


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 Tim Flavin:  


So do to yet another mistake by newegg, I am the one expected to suffer?


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 Jerry W.:  


I truly apologize for the inconvenience. The customer will need reply that email so our advance replacement order can be released and ship out.


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 Tim Flavin:  


You have definatly lost a long term customer and all over the handling of making this right


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 Jerry W.:  


We definitely ship it out for you as soon as possible as you are a token of our value customer. Thank you for your understanding and patience, Tim.


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 Tim Flavin:  


I am not upset about being shipped the wrong item, it is a mistake that happens, but the service after it is brought to your attention is so bad, simply inexcusable


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 Jerry W.:  


I really do apologize for the inconvenience at this time, Tim. I could understand your feeling and I might feel the same way.


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 Tim Flavin:  


Yeah, I might as well be talking to a robot if I am not already


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 Jerry W.:  


I am human being.


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 Tim Flavin:  


you do excel at reading from your scripts


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 Tim Flavin:  


Now maybe try to do something useful and walk over or call someone to expidite this replacent


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 Jerry W.:  


May I place you on hold while I look into what else I can do for you?


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 Tim Flavin:  


sure


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 Jerry W.:  


Thank you so much for your patience. I just need a little more time to check this for you. May I place you on hold for just another moment?


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 Tim Flavin:  


still holding


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 Jerry W.:  


Thank you for holding, Tim. In this situation, I have sent a request to our related department and request them expedite it for you.


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 Tim Flavin:  


I guess that is a little as can be done


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 Tim Flavin:  


I am done with this chat, thank you for you assistance


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 Jerry W.:  


You are welcome and it is my pleasure to help you, Tim. Also thank you so much for your understanding and patience.


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 Jerry W.:  


Is there anything else I can assist you with today?
 
drmike

drmike

100% Tier-1 Gogent
mitgib said:
as you are a token of our value customer
Click to expand...

That's a Freudian slip if there ever was one.  Called you a token :)


I go with Merriam-Webster definition of token, #6:

:  a member of a group (as a minority) that is included within a larger group through tokenism;
Click to expand...

I intentionally avoid limited stock items in fear of such a circus in the process.  Knowing that if breakage occurs or other issues, bound to run into short stock issues or questionable alternatives or just screwed up on inventory for a project rollout.


 Tried calling their phones yet?  I would.  Poor Tim aka Token (just for today) get 'em Tim!
 
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