You're all doing it wrong.

Discussion in 'Tutorials and Guides' started by Aldryic C'boas, Feb 20, 2015.

  1. Hostwinds

    Hostwinds New Member Verified Provider

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    Jan 27, 2015
    Great post! I think your emphasis on waiting to respond to obnoxious tickets is important. Customer service is extra important when you're a company providing a service online. The customers can't see you, so they may behave differently than say, if a washer repairman was in their home. It's typically easier for a person to be rude behind a keyboard than to your face. You just have to remember that your job is to handle all tickets professionally, no matter the circumstance. If you are helpful, professional and empathetic most people will calm down and work with you for a solution. Of course, there are those random people who really are just jerks, but, like you said, they're less common than we think.

    Again, great post (you posses great wit) and thanks for sharing!
     
  2. HostXNow

    HostXNow Member

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    Nov 19, 2013
    Excellent post! Well written etc. All providers can learn something from it no matter how great they think they might be. :)
     
  3. fm7

    fm7 Active Member

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    61
    Jul 26, 2014

    Price depends on customer acquisition cost. Nothing more really matters.


    The price is defined by the segment leaders and your margin will be lower than theirs.
     
  4. Hosterbox

    Hosterbox New Member Verified Provider

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    Nov 11, 2015
    Really great read! 
     
  5. ZenithHosting

    ZenithHosting New Member

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    Apr 1, 2016
    Extremely educational, love the high quality post!
     
  6. DedidamNET

    DedidamNET New Member

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    Sep 9, 2015
    I think that is one of the main issues with the hosting companies nowadays. They are full of people that do not have the proper skills to run such a company. At the first problem they encounter they will spam the forums or if they are resellers, spam the provider with requests to solve their issues. You do not go to war without a sword, so make sure to get one.