amuck-landowner

Digital Ocean - New York City Location

shawn_ky

Member
Open  ticket and ask them to apply NY2SSD5 to your account and they'll put it in there too... Took a minute or two.. $15 credit added total.
 

D. Strout

Resident IPv6 Proponent
I just requested BEARFISH10 and was told it was "not valid". SSDTWTTR from their Twitter feed was honored though.
 
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MannDude

Just a dude
vpsBoard Founder
Moderator
Hi,

We're excited to have you as a customer of DigitalOcean, we would like to verify your account.

Please provide us with one or more of the following:

- Your Name


- Location


- Phone Number


- Type of Traffic you will be sending from the server


- 1 or more of the following:


1. Your public twitter handle


2. Your blog


3. Your company or personal website


4. Your public facebook profile

Thanks,


Support

Anyone else get this?

I gave them my name / location and linked to twitter. But was wondering if everyone else was getting this message, or if it was just me because I paid with a card?
 

MannDude

Just a dude
vpsBoard Founder
Moderator
I asked Digital Ocean what would have happened to my account had I not seen the ticket or chose not to respond to the verification request:

Unfortunately we receive a high number of abusive signups and when our automated fraud detection is triggered we contact the customers to establish a line of communication.

If the ticket had not received any reply in several days we would have no choice but to suspend the account as we have had no communication and no way to establish authenticity.

Thanks,
Moisey
I don't check my email that I use to sign up with providers all that often, so I didn't even know they opened up a ticket with me requesting more info. Glad I logged into today, randomly, as I had a question about their support of GRE tunnels.

So far, Digital Ocean has been great in the support department. Still haven't utilized the VPS that much, just sent in a handful of random / low priority tickets asking questions. I'll do another ServerBear benchmark and post the stats here after I feel things have slowed down there. I figure the results will be better in a week or so when not everyone is signing up.
 

HalfEatenPie

The Irrational One
Retired Staff
Huh!  I never really received such things.  I guess we can all say that MannDude is quite the shady individual eh?  
 

MannDude

Just a dude
vpsBoard Founder
Moderator
Huh!  I never really received such things.  I guess we can all say that MannDude is quite the shady individual eh?  
Apparently so.

I ordered at the same time most of you all did. I didn't even demand coupon code after coupon code like all of you. I used the $5 coupon code and purchased another $5 worth of credit.
 

Francisco

Company Lube
Verified Provider
Apparently so.

I ordered at the same time most of you all did. I didn't even demand coupon code after coupon code like all of you. I used the $5 coupon code and purchased another $5 worth of credit.
You're the first person I know that has actually paid for service at DO. Everyone else I know has been living off coupons :p

Francisco
 
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HalfEatenPie

The Irrational One
Retired Staff
Haha well then crap.  I did initially pay them 20 dollars for the first coupon.  And then been living off of coupons like you said.  
 

D. Strout

Resident IPv6 Proponent
I've sent $10 their way via PayPal and I have a credit card on file. No requests for verification yet, though I have had a total of three coupons applied to my account and create and destroy droplets a lot. I'm really curious what sort of behavior triggers that request. I certainly understand their concern, and would be happy to comply if they asked for that from me.
 

eva2000

Active Member
You're the first person I know that has actually paid for service at DO. Everyone else I know has been living off coupons :p


Francisco
well then count me as second person to pay.. found DO a few months back, first time i did pay ~$4 in charges, but since then me living of referral credits :D And well these coupons are nice :)

where's everyone else getting coupons from ?
 

Lee

Retired Staff
Verified Provider
Retired Staff
I have used a couple of coupons but also paying too, the coupons don't cover the monthly cost.

Overall I find them very reliable, support is good, fast and it's just all very convenient for things.  I have a setup across all 4 sites now and had zero issues thus far. 

The only real thing that both bothers and puzzles me is the lack of any real guidance on what they would consider abuse or excessive use of resource in terms of CPU and the like.  I am pretty sure the service is being abused a lot however it would appear given the very consistent performance that they keep it under control.

Still little things like not being able to increase the droplet size without having to snapshot, destroy and rebuild are a pain but not as if I do that often but I still like to start with what I need and grow when required, it's kinda the whole point of that type of system.  Again though, when I have needed to do it the process went smoothly.
 

Lee

Retired Staff
Verified Provider
Retired Staff
I suspect they are still very much in the PEI hand holding stage from a cost control point of view, whilst a lot are using credits many who are satisfied with the service will be paying and be happy to do so.  By the time they start to ween people off the credits the hope will be that they will also be happy to pay and for the most part I am sure they will.

Sure I seen somewhere that they already have a location in Asia in the planning, but I might be talking crap and it's someone else I tried to find it but could not.  But anyway it seems to be working for them and I can't see why it won't continue. 
 
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