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I can't say I have ever advertised at HF, but I will say I see a little bit of where Kelvin is coming from.   The term hacker has been misused quite a bit by the average person that people automatically assume hacking means black hat.  I can't say I know too much about the activity of HF, but...

Martin, I do not* know of the privacy policy between 24khost and their customers.  That is not my business or what I was referring to. I fail to see where I expressed anger, all I did was say I didn't appreciate the comments and went on to discuss why I couldn't comment more on the situation. ...

Okay, if it is a single site, then it shouldn't be as big of a deal to run php as the user, although it can benefit you as you wouldn't have to assign 777 permissions to be able to write to files/directories.  It can be a bit harder to track down how much each specific script is using...

Martin, For someone who has a business, you seem to disregard the legally binding contract of a privacy policy.  I cannot disclose aspects of communications unless permitted to. I will ask for an official statement and means of contact for 24KHost.  That and trying to assist former clientele...

You're suggesting that providing a resource for customers to access their data again does not help? Martin, you can assume what you want but I don't appreciate it as I could have stayed out of it and left the customers in the dark.  24KHost is not my company or my obligation.

Shared and reseller accounts I have sent emails out to all shared hosting customers, but due to some having their email hosted on the servers, I am posting this. We have gained access to the web server but not the domains/nameservers.  You can access your web site again using temporary...

Martin, I believe so too.   I do not have all the information either.  All VPS clients should be okay.  I hope to continue to work to restore the data of all clients affected.

I think you should strive to run PHP as the user, rather than nobody.  Not only can it be made more secure, it can allow you to monitor the usage per user to track down where the memory is coming from.  Although, it all depends how you split up your server.  If you have 1000 domains under one...

Well we had access to the VPS systems and received permission to port everything over to our system and contact their end users.   I am waiting to hear back from the owner about access to the shared/reseller accounts, as soon as I have access to everything, I will put everything back online and...

You haven't seen good reviews for us?  That is surprising, although, most customers only post if they have problems.  We have reviews dating back over 6 years so I'm sure it isn't too hard to find good ones if you actually looked.  I'm not sure I really like being referred to as the "special...

No further changes will occur to the IP addresses.   The IP addresses assigned in October are permanent. Edit: Missed your first question, Yes, all locations.

You should be able to track down some statistics by just looking at 'ps aux | grep php' I'm assuming you have it setup so php runs as the user and not as nobody?  That way you can start to track down the root cause of the memory usage.  If you have a lot of processes spawned under one user or...

Okay, conspiracy theorists aside.  Let's leave this thread to constructive means and former 24khost customers who need assistance.

Is the problem that too many PHP processes are spawning or the problem that the PHP processes themselves are using too much memory?

We don't have resellers at this point in time, but you are entitled to your own opinion.  I just don't see why you are interested as it doesn't affect you in the least. I'm pretty sure I already covered your topics in my last post as they hosted alongside us and we managed their systems.

I don't know if his plans were similar, we were not involved in their sales and marketing.   The features on the other hand, I guess that tends to happen when you consult for a provider.  We provisioned their systems in the same way we would have ours.   We started using SSD caching long before...

This was not a planned event, so the IP changes were issued long before we knew of any other concerns.  24KHost was hosted alongside us, therefore these IP changes were just issued because of our network upgrades and changes. We were in contact with the owner very recently and this was his...

RockMyWeb Official Update ----------------------------------------------------- The owner of 24KHost has decided to cease operations but has arranged for RockMyWeb to provide continuing service for their VPS clientele.   All VPS clients have been ported over to our system and have been sent...

I assume you are a shared hosting / reseller hosting client?  If you want to email me your username, I can see if I can get in touch and get some info for you. I have access to the VPS systems because we have maintained a systems management role and served as a consulting firm for 24khost.  I...

Yes, it shouldn't have been.  While they use the same control panel, it is a separate system, so you would not be able to login to our system with their account. For now, I won't be able to update the control panel but I will try to get in touch with 24khost to get it back online.  In the...